myQ Community Reviews

myQCommunity is literally the worst, I never write reviews but I have to write this one. The biggest down fall of this service is it doesn’t keep you logged in. It will randomly log you off when it feels like it. Why should I have to constantly check myQCommunity to make sure I’m logged in. Right when I get to the gate to open it, it logs me out then I have to re-sign in with a line of cars waiting on me. It makes the older service we had before our apartments switched to this much more better. What’s so hard about staying signed in and why is myQCommunity against it. Every other app I use that provides any service keeps me signed in but this one can’t get it right and refuses to make that change. Terrible, I wish I wasn’t forced to use this service

About once a week I open myQCommunity to get into my apartment’s gate and it has logged me out. This most recent time it want accepting my password and I had no other way of getting in the property besides waiting for someone to open it a few minutes later. Also very glitchy and has a pop up each time saying ‘video call failed’ when I haven’t clicked anything. Apartments beware, myQCommunity is glitchy and not reliable!

I absolutely hate myQCommunity. I have used building access apps previously (Latch) and never had these issues. With Community, I have errors EVERY. SINGLE. DAY. I try to use myQCommunity and constantly receive “an error has occurred” and the door won’t open. It sometimes takes a few minutes to get into the building. Today, I was logged out of my app because my password was “incorrect”. While trying to update my password, the new password wouldn’t save and then while being on the sign up/login page I got the drop down to open the nearest door, which worked despite being logged out?

It’s obvious that this was designed to check off a list of features rather than thinking of the end user experience.

myQCommunity takes several seconds to start and won’t work at all if you’re offline- which is obviously very likely if you’re in a garage or elevator. myQCommunity also seems to completely crash on my watch. Also it doesn’t integrate with CarPlay which is irritating.

I miss my key fob and clicker. Not everything needs to be a cloud connected smartphone enabled app; definitely not if you can’t hire competent engineers.

myQCommunity suddenly stopped open it on my iPhone 15. We have tried everything from removing myQCommunity to resetting the phone, I contacted my community manager and he got in contact with the developer technical support and they say myQCommunity is ok, the problem is with the phone… so nobody has been able to solve the problem. What’s the solution? Change my iPhone? Absurd!!!! We paid a lot in this community to work with this system and all the time there is a problem with it

myQCommunity will log me out every few days. There is no place to save the password or an option to use Face ID instead. There have been times when I'm trying to access my property only to find that I've been logged out and have to fiddle with trying to remember the login while people are waiting behind me. It is very frustrating.

myQCommunity works at a basic level, ie. I can unlock the door to let myself in and see a history of calls.

However, despite agreeing to allow notifications & Bluetooth during installation, myQCommunity does not show up in Settings->Privacy & Security->Bluetooth, nor Settings->Notifications, nor somehow in the Settings full application list.

This prevents me being able to configure notifications to come through any focus modes which renders the video call/unlock portion of myQCommunity pointless.

While I have had no problem intuitively using myQCommunity , many in my community are having a terrible experience with it. I’ve searched hi and lo for tutorials to walk my neighbors through it, and there are no online instructions, only promo videos to glibly sell the product to property managers. That’s great for your company, but useless to the end user who may live in a community with an awol or overworked property manager. Whether one is tech savvy or not, you should provide step by step instructions for every feature. One shouldn’t have to go through their property manager…especially one who never responds. I know that’s not your problem, but ultimately the residents are your end user/customer and an interface with them would serve everyone well all around.

myQCommunity seems to work fine as the front south gate…the one that I use more frequently than the others, responds perfectly. The only Caveat is the fact that my iPhone has a driver observer app from my auto insurance company that watches the way I drive including if I even so much as touch my iPhone while my cars engine is running. When I enter the property, and access myQCommunity to open the gate, this is interpreted as me using the iPhone while driving the car..thus resulting in points that affect my future car insurance rates. I do hope that ORION took this into consideration before installing this system…

For residents living in large Apt complexes, the ability to pin favorite doors/gates at the top would be extremely helpful!!! Having to scroll all the way through 40+ listed doors to get to the garage gate at the bottom is not convenient. The door I most often enter is near the bottom too. I typically use only 3-4 doors daily in the complex, so being able to save these at the top would make using myQCommunity a lot more enjoyable. Thanks!

This is really a crappy system that works intermittently, sometimes the screen populates sometimes it does not. I would not waste the trouble. Have had the tech repair person out twice and he cannot figure it out either and he works for the company.

Last year I was ready to stop using myQCommunity entirely. It would constantly log me out. For the last few months it has been rock solid! It consistently and reliably works for my usage now. In my case, I only use it for the vehicle gates in my community which means only when I'm in my car and driving. Using my watch or fumbling with my phone while I'm driving to open the gates is not ideal. All my vehicles have CarPlay. Why doesn't myQCommunity work on CarPlay? It seems like a no-brainer to offer. Please add it!

With an update to version 5.0.0 I no longer have the edit option on my Home Screen. myQCommunity now goes to a default screen where I can no longer add the Siri Shortcuts to open my gates. Is this feature no longer supported or is it due to an iPhone update? What are the steps to get the Siri integration back? The support site only shows the old method through the Home Screen. Please advise.

Called support but no resolution. When two iPhones share the same iCloud account and there are two myQ logins one on each phone. They myQ login switches from one phone to the other every few days without logging in and out. It happens to others in my community also any time a iCloud account is shared.

myQCommunity provides a very responsive connection towards opening/closing the community gates in our neighborhood. And you can rely on it working every single time in any weather conditions.

When our HOA implemented this system to reduce expense associated with having guards at the front gate I had concerns about the change. Since the I have come to accept and even appreciate the efficiency of this system. It has worked well with the RFID tags placed on our vehicles and has been great when visiting with a rental car. So far it has exceeded my expectations. I will say, however, that when relying only on a cell phone to enter, I am a bit concerned that forgetting my cell phone will create an issue. The ability to use the kiosk to “phone a friend” helps alleviate this concern. So far so good. At this time, in the infamous words of “The Monkeys”, I’m a Believer!

I would appreciate an Apple Watch App as I do t always carry my iPhone but I always wear my watch. My community has a portion for opening the pool gate. I would never take my phone to the pool but I always swim in my watch. Thank you for your consideration.

overall, I believe the complex is really looking good. The maintenance guys do a wonderful job and they’re on point the only issue that I can think of that could be easily fixed is the TVs in the gym all that needs to happen is to go to Walmart and get two $10 antennas HD antennas and plug those into the TVs and he would have up to 50 channels which would also give you the local channels off air for free and that way on the weekends when there’s sports on people who are working out to watch their games otherwise everybody seems to be doing a great job

tomt

Updated message:
Thank you for the quick fix! I have updated the rating as myQCommunity is working again. I know it was due to the Apple beta update, but I needed to bring the issue to your attention.

Original message:
Every time I click on myQCommunity nothing happens. This is a new issue this week.

I would like it better if there was a way to access more than one phone number per account. If I’m working it would be nice if a second phone was called to grant access. Other is super clear and works very well.