Klinio: Diabetes guidance app Reviews

If zero stars were an option, that is what I would have given them. When I first tried to get into Klinio , it said my email was already in use. Once I was in after resetting a password that hadn’t even been created yet, it told me that my subscription had expired. Finally fixed that and was able to see the actual app. When you get into the Klinio , all you get is some poorly written “education” materials and a tracker that you already have for free through the health app on your phone. All of the exercise plans are locked and you have to buy them. I asked for a refund and no response. Finally got a response after over 24 hours. They will only offer 1/2 the cost as a refund unless the product is defective. Well this product is defective in that it is not based on science. And even after paying the subscription fee, you have to buy the exercise programs. The recipes are a joke. This company should be investigated for fraud. I disputed the charges with my cc. Waiting to hear back from them. STAY AWAY. Klinio DEVELOPER SHOULD BE CHARGED WITH FRAUD.

Update: As you can see from their response they will refund according to the terms of service. All they offered is 1/2. Um, no. Refund the full amount. You can’t even see their TOS until after you have paid. That is FRAUD.

Klinio is horrible I wish I could give zero stars. I have tried many apps of the past few years on my 85 pound weight loss journey. I was attracted to this one because of the focus on diabetes, big mistake!!
During the first few days my blood sugar sky rocketed, so I switched it to their keto plan.
There is some sort of glitch with the menus. I contacted them for help and they did respond quickly, but their best advice was uninstall and re install Klinio . That will fix the problem. It did not! So when I contacted them again to tell them Klinio doesn’t work right, that it was the most horrible app I have used, and I wanted my money back they didn’t respond.
Tracking is complicated unless you eat the exact menu they provide. Swapping a meal is next to impossible because this option glitches so badly. If you want to log a meal according to one of their recipes that is a whole other nightmare. The recipes are given in cups and tablespoons but in order to log the ingredients it has to be in ounces. Their menu said a meal was around 300 calories, but when I tried to log it by individual ingredients it came out to over 600 calories.
Overall this is the worst app I have ever used. I just want my money back!

I paid for a subscription and was excited to use Klinio to make tracking what I eat and the value of what I eat. I am disappointed that when I went to enter my breakfast (a simple protein shake) that I was not able to scan the item to automatically have Klinio calculate the value of the food. Also. Literally all I was asked about the food was (1) the name. (2) the size “small, medium, large”. (3) my thoughts idea of healthy three different levels. Can’t exactly remember the wording used. Then Klinio sends that out to the community to share the food. But no other information is brought up or asked about. It just crossed off breakfast. There are other apps that are free that track everything and give you ideas of where you could change things to make them better for you. Carb manager comes to mind. I have deleted my subscription to this and deleted Klinio . As a diabetic I don’t want to be told “good job”. I want to be guided through the day with an idea of what I may be doing wrong. My feelings aren’t nearly as important as my a1c.

This is not user friendly. Tracking glucose only has before eating, after eating. No spot for fasting after sleeping or a way to mark it like a glucose meter. When changing the recipe from one you don’t want to one you do want you have to keep flipping back and forth to change it as they only give you 3 choices to choose from. You are not given a list. If you want to go back to one you like if you pass by you have to keep flipping back and forth until you can find it again. The recipe has weird measurements and have to do some conversions to make the meal plus it is only for one person. The shopping list for one person is too expensive. They give you recipes that are gluten free and unless you are gluten intolerant gluten free means added carbs which a diabetic does not need. Stay away. For what it does it is too expensive for this program. I asked for my money back and was told they could only offer a 50% refund unless there was a problem with Klinio itself. Why would I want to pay 50% for an app I used for a week and found out it was crap? Not happy with the customer service. I want a full refund.

This is the worst app I’ve ever had. I paid for it, then downloaded Klinio , answered the questionnaire, went thru the entire rigmarole, and it asked me to PAY again! I tried backing out. I got to the beginning and it said I needed to register; I tried to register and it took me back to the first page of the questionnaire - okay, I refilled it out. Again, it asked for my payment. I went back to the beginning and tried to sign in. I got a message that I wasn’t registered. I tried to register, this time getting all the way to end and it said sign in. I tried, and got the message that I was already registered. Tried to sign in again, then it said I needed to register!

Please send me a REFUND. Klinio is too time consuming and I shouldn’t have to spend two hours to try and search out bugs or problems or re-register or ANYTHING. I BOUGHT you plan and I should get it IMMEDIATELY WITHOUT HASSLES! I’ll just research healthy eating and type 2 diabetes recipes on my own! With the time I’ve spent trying to access a product I’ve already paid for, I could have written my own book!!! Grade: F- ; DON’T GET RIPPED OFF!!!

I’m so very disappointed. There are SO MANY ingredients I’ve never heard of, or they aren’t available in any of my local stores, or when I can find them in the store or online the cost is exorbitant. I already deal with $6 a loaf bread because I have Celiac... then I open up my shopping list and find that within the first week and a half I downloaded there are numerous kinds of protein powder ($15-$30 a pop), several kinds of nut butters, 4 “milks”, several different yogurts and SIX different varieties of oil!...it will cost me an arm and a leg to get started. Meal prep times are not reasonable (especially for breakfast and lunch) for a working mom. Not to mention I’ve indicated things I can’t eat that are still there... Buckwheat for instance...and there are some things that weren’t listed that are BIG...like PORK? And wouldn’t you think TOFU would be listed as well as a “commonly disliked food”? (We don’t eat pork and I’m the only one in the house that will even LOOK at tofu) I think I’ll stick with my free MyFitnessPal and find recipes on Pinterest.

I have been getting ads about Klinio for months so I finally decided to purchase it. The moment I purchased it I was bombarded with additional, paid add-ons to consider. It was totally overwhelming! Klinio/program is NOT a fit for me. I am a full-time working mom and I don’t have time to search for the fancy ingredients and prepare the fancy foods that are included in the menu. I could maybe commit to this program if I did not work outside the home, or if I was single and childless, or if I had a personal chef. But it does not fit with my busy, demanding lifestyle. Furthermore, it doesn’t sync with Fitbit, which is very problematic in my opinion. I,like others, use my Fitbit exclusively for health tracking. I’m sure this program works great for others, but it is absolutely not the right app for me, and I discovered this within an hour of purchasing it. I have submitted multiple messages to customer support and I have heard nothing back. I want a full refund! That’s all. It’s a pretty straightforward request. I can’t find a customer support telephone number. I feel stuck.

This plan has helped get my blood sugar closer to the normal range within just a few days. I struggled with drinking enough water and eating the right combinations of food. My sugar numbers were elevated at fasting levels and continued to increase. Following my diabetes, in just a few days I am feeling that again I can use my knowledge of food and water to maintain a normal level for my blood sugar. I had fallen off the wagon. This has given the needed guidance to eat small meals and snacks throughout the day, manage my water intake and exercise daily. Along with lower blood sugar levels I am loosing weight. I feel more confident that my long term goal CAN be achieved with the delicious meals and accountability of logging each success of my day. Daily exercise is enhanced with this system also. I am so happy with just a few days progress using Klinio.

After being told by my doctor that I was pre-diabetic and that I needed to both adjust my lifestyle as well as monitor by blood sugar levels, I found the My Diabetes app. I paid a lot of money for both nutritional guidance as well as a place to log my glucose tests. After getting my meter and commencing testing it quickly became apparent that I was only able to log one test. Each subsequent test, or attempt to log a test taken before, would “clear out” other logged test results. The customer service was not helpful at all! I thought I’d try to stick with it but still had no success. I then thought I’d ask for a refund, because clearly, Klinio was near useless to me. I was told that my request fell outside of the refund window even though I had engaged customer support while still inside the refund window. I will be reaching out to Apple Support to see if they can help? My advice - don’t give this company/app developer a penny...

while it became apparent that the nutritional guidance provided by Klinio was nearly impossible to follow if just cooking for one. A

The measurements and cooking times for the recipes on Klinio are often incorrect. Obviously they gave not been tested or even edited. The meal plan ingredients are often super expensive for a tiny amount. The pictures look bountiful delicious, however, your portion is about half or less than the pictured amount. Hope you like smoothies as they often come up for two or three a day...same with salads. Even the water calculator doesn’t keep track correctly. I drink 8 ounces of water, it says I drank 7.9. Stupid. I weigh myself, add it in my tracker and it goes back to the previous higher weight. I fix it, and again, it goes back. Klinio has my weight tracked back to NOVEMBER 2020.. Funny, because I WASN'T EVEN A MEMBER UNTIL APRIL 2021. The weight history is all wrong! It has me gaining and losing over and over again. Up 2 lbs, down 2, up 8 lbs. down 2. Ridiculous! I’ve lost 6 lbs. since April and haven’t gained anything! The loss is due to my hard work and following mostly my OWN weight loss plan, not theirs. I can’t say enough bad about this “program”!

I agree with what others have said, that there are too many unusual and hard to find, expensive specialty foods. This is a rich person’s diet! Klinio wasn’t working well at all when I first downloaded it, and when I could finally read the “personalized” diet plan, I knew it was something I would have trouble following because I can’t afford all those protein shakes and specialties. They wouldn’t let me cancel or get a full refund and if I complain to PayPal I apparently forfeit any refund at all. Where I come from we call that blackmail. So I’m trying to use it but have to substitute a lot of foods. I’m good at counting carbs and never exceed 40 in a meal, usually less, and when I enter a substitute and enter an item they record four or five times, sometimes even more, than the carbs and calories I really had. It’s like they punish you for substitutions, even healthier ones. I cannot recommend this to anyone. It’s a glitchy app, an unrealistic diet plan, and an unfair return policy.

I’m pre diabetic and diabetes is prevalent in my extended family so I thought ‘let’s get this under control now before it becomes an issue”. I was hoping I would get some education or at least a little help on how to build a menu on my own. How many carbs/fats/proteins per day etc. Nope. Just a meal plan with a bunch of repetitive recipes. You can switch them out but there’s no guidance like ‘this day already has X amount of carbs or high GI foods, try choosing a different dish’. No place to log in beverages or snacks. No way to add your own dishes or food items and get any kind of nutrient info for them. And the prompts for in app purchases.. good lord. Leave me alone!! I feel like I paid way to much for an online recipe book. I’m so glad I only did the discounted 3 month subscription. I’ll get what I can out of Klinio but I won’t be resubscribing. I paid the same amount for the WW app sub last year and got SO MUCH MORE out of that. So many articles on line stating what a great app this is. I’m guess they were paid. I feel duped.

There are both great and not so great features about Klinio. First, I have lost 40 lbs so far so that is the great aspect. Right now I am on hold as I want to make sure I can maintain what I lose before proceeding. I have had weight issues most of my adult life and being a 1.5 adult onset Type 1 diabetic it is not good. My biggest issue is the recipes. The authors must think we all have endless pantries containing every known grain and ingredient known to mankind. Then there is the way the portions are presented. Ounces, teaspoons, and grams all in the same recipe. A unified measurement methodology would be so much better. And lastly, some one needs to proofread the recipe. I have had recipes that all of a sudden list an ingredient that isn’t in the list of ingredients, ingredients listed that have no mention in the recipe directions and even ingredients that are wrong - chicken instead of turkey listed in a turkey soup recipe.

UPDATE: I’ve been told to contact them for a possible refund. I’ve been arguing with them for a few weeks that I am owed a refund and they REFUSE to refund my money for something that did not work for me and I will not be using. I repeat. This is a scam.

On the suggestion of someone in a group I am in, I signed up for this. Within a day I realized this was not for me. Meal plans are not personalized. I hate quinoa and seven of the eight dinner choices had it as the main ingredient. I cancelled my subscription. Well after the two-week window for cancelling, they claimed they had offered me a partial refund, but I have yet to locate that email and they would not show proof either. All of my emails prior were ignored and all after said I was out of luck. That’s how they make their money. Their product is terrible and no one wants it so they have to scam it out of you. I thought for something I was paying for would actually work with me. They don’t care. This. Is. A. Scam.

I ordered the plan for 6 months on 10/3. They promised I would receive an email with instructions. Over a week later- I sent several emails, tried to do a password reset and finally reported to PayPal. Then I received an email telling me I can just login on Klinio . After several failed attempts, I finally got a reset your password email and when I got in Klinio it was useless. I was able to cancel my subscription so it won’t auto renew in 6 months but I want a refund, I have requested a refund per the instructions and was just told- just login to Klinio . No, I want a refund, I’m don’t playing games with Klinio. I want a refund now. No one should have to jump through hoops for 8 days to gain access to a paid app and then still not have it ready to use

update: Finally got a response and was able to login. Huge waste of money. I requested a refund- still waiting. They ignore requests and deflect back to Klinio . Do not get taken by this scam

I’ve just purchased Klinio and at first I was very excited but it’s not very user friendly. I selected the Change button to find different meal options. I found a few that looked like they would work as I plan to use the recipes to cook for myself and my husband. We can both use healthier recipes. I discovered that if you don’t actually select a recipe on the day you see it, it doesn’t show up later. There should be a search option for recipes where you can enter the recipe name and it come up. I really do think this could be a GREAT app, it just needs to have a few upgrades to make it User Friendly. So far the Exercise add-in has been very helpful. Give Klinio a little more flexibility, especially with recipe availability and options and it will be headed in the right direction.

Controlling my Type 2 Diabetes is new to me, so I went searching for an app to help and I’m glad I found this one. I really appreciate the recipes, especially having a shopping list for the week. They give me a good starting point for meal planning. Being able to track everything from my glucose levels to walking and tracking carbs and water consumption is easy. I wish they had a way of referencing meals that I really enjoyed, so I could find the recipes to use in the future. Also, I wish the water tracking would show a cumulative amount each day. Lastly, I am enjoying reading the well-presented information, but wish I had sound on the videos, so I could listen to them.

1) I signed up to see if I liked it. I thought that I could get a refund if I canceled within the 14 day trial period, but apparently that is not going to happen. I am out $67. I am only hoping the complicated process of unsubscribing worked so I won’t be charged again when the subscription period ends.
2) Recipes look tasty, but they are not practical if you are feeding a family. Plus, they are so varied (a good thing for boredom) that you need to buy too many groceries at once and won’t have room in the fridge. Even if you do, the fresh items might spoil before you have a chance to use them up.
3) There is no flexibility to substitute ingredients or to add a simple snack you might prefer, like just a plain apple.
4) There is no way to search recipes by ingredients that you might already have. You just have to keep scrolling through them and hope something pops up that you could use.

I’ve recently discovered that I am pre-diabetic and thought this seemed like a great way to keep me on track. The recipes are abundant and I’ve made a few. Since the portions are limited, I double and triple the batches to use in future days.

When I don’t have their ingredients, however, it’s really tough to enter my own food intake. Klinio only lets you record in ounces consumed instead of “each.” So if I eat 1/2 avocado I have to weigh it first which is not convenient. You are also forced to create “meals” even if it’s not a combo of foods you may never eat together again. They are also limited in their search list for foods.

My suggestions would be to use an entry system similar to Weight Watchers where you can manually enter foods and labels that aren’t in this system, and let there be a drop down for weight OR each OR measured (1/2 c, 1/4 c, etc). Also, don’t require mix and match foods be lumped into a meal. My wishlist would also be grab and go foods for travelers and those who don’t have time to cook.

Overall I’m appreciating all the new recipes to help keep my blood sugar low, but I can’t track my intake as it stands today.

This is the worst app I have ordered in a long time. I downloaded Klinio and registered with PayPal. They charged my acct but I was NEVER able to ever access my diet or Klinio . It claimed I had not registered or had an acct with my email but when I would try to register it would say that email was already in use. I continued to receive email tho from them on that same email acct. customer service is of no help with no personal response. I finally complained enough only to finally get 1/2 refund. Terrible company, terrible app, lousy programming and customer service. Have no idea what kind of content it has since I could never access it, SCAM

I got this. I was excited at the prospect of getting help with managing my diabetes. Most of all, I wanted help in planning my meals. When I tried, I found the recipes to be time consuming and included many different ingredients. It would be expensive to buy even one days ingredients. So, I said to myself, I’ll enter what I’d eaten that day, BUT, no, you cannot input anything you’ve eaten. Also, when you’re looking at a recipe, you can’t add the ingredients to your shopping list without getting out of the recipe and going to the list. Then when I tried to go back and select the recipe 3 other choices popped up. It was very hard to use.

I am pre-diabetic and Klinio is not developed for someone like me. I do not check my glucose level and I can not turn off the check your glucose notification. My doctor did not like this diet and recommended using the Mediterranean diet to loose weight and reduce my sugar level. I notified my diabetes that I wanted a refund because it is not the diet for me. I have sent them six messages and they have only responded once to my original message. This is very poorly run and once they get your money, they could care less about you.

Klinio is a scam. It is riddled with buy more. Do not purchase Klinio. There are so many more options that are free and or do more. It gives a you a meal plan that is all. It does not connect to any glucose measuring. You have to add the numbers. I purchased this and used it for 1 week. I was only able to get a 50% refund. I paid for the entire year. There is no easy phone numbers to call for help you have to email them. It took 3 days for me to get this canceled. If I could give this negative stars I would. Don’t buy!

1) you have to fill out almost everything before they provide a cost
2) they ask if you want to add on 4 or 5 perks while you’re setting up your subscription, at $5 EACH
3) once signed up and when you provide your food preferences for them to put together a meal plan, they ask AGAIN, if you want your meal plan NOW, you can pay $5, or you’ll have to wait up to 24 hours. I elected to wait, and lo, the meal plan showed up almost immediately! How about that?!
4) the meal plan was too elaborate and had what I thought were unusual foods. We have a very simple palate, live out in the country, and have few gourmet - food grocery stores.
5) I tried to cancel my SIX MONTH PLAN, and they have offered me a 50% refund!
UNETHICAL, but. CAVEAT EMPTOR! Let the buyer beware. THAT is why I’m writing this review. To WARN OTHERS!!!

Although Klinio support has been responsive, they have been unable to resolve my issues. I have food allergies that are not on their list of common “no-no’s” yet their was no simple way to eliminate these from my meal plans. There we’re supposed to be item and meal substitutions but some items had no substitutions and the substitute meals still contained items I couldn’t eat.

There is no satisfaction guarantee so I will chalk this up to a lesson learned. Very disappointed with Klinio!

Seriously, this is like filling out a Publisher’s Clearing House entry back in the day! You enter your info and get inundated with pages and pages and pages of “offers” which is designed to get into your pocketbook. *You’ll get your personalized information in 48 hours, BUT, for $5, you can have it in 24!*

You get a “personalized” diet, grocery list, or menus, but you won’t get all three because...... Yep! You’ve got to pay EXTRA!!!! Want an exercise plan? GET OUT THAT CREDIT CARD!!

What a scam.

My mother has been diabetic for 5 years now and she has gained a lot of weight despite dieting Until she got to use Klinio, everything changed. Her diabetes is under control, her weight is also decreasing

I love Klinio!!! At first it was difficult to follow because everything is in onces, but I have a weight watchers scale and then it made it easier to create the recipes. It works for me when I follow it and I feel so much much better by doing so.

I have been diabetic for 2 years, I am gaining more and more weight and fatigue even though I have been following the diet recommended by my doctor. Up until 2 months ago, I used Klinio. Amazingly, it helped me manage my diabetes

I have type 2 diabetes even though I am quite young Therefore, I am very worried about my health. I have been using Klinio for a while and my health has improved. Hope I will always be healthy

Klinio will allow me to achieve great results, within a short period of time with the ability to track my glucose levels

By far the Worst app I ever bought. Really is bad because I paid for a year being it was a better deal. However I new within a few minutes after purchasing I knew I would never use. Very limited meal choices and it is not personalized at all. I hate tofu, quinoa, buckwheat, just to name a few. Canceled same day and they only offer 50 percent refund. That tells me they know the product is bad.

I tried Klinio for a total of five minutes. Somebody sent me a meal plan with the most unappetizing meals I have ever seen in my life. I will never try any of the foods that were listed. I immediately tried to cancel and get a refund, but these thieves said they would only give me a 50% refund. I am very unhappy with Klinio and their meal plan so why would you charge anybody who hates your product?

Apple please ban Klinio from your store.