DARB Reviews

DARB Reviews

Published by on 2026-04-20

🏷️ About: The mobile application of the Tolling Management System in Abu Dhabi DARB allows users to manage their accounts and vehicles' transactions under Abu Dhabi Tolling Gantries through the mobile application. The app provides various services such as new user registration, vehicle registration, money wallet creation, balance top-up, traffic statistics, fine details, grievance or exemption submission, and account management services.


       


Is DARB Safe to Use?

We Investigate the app owner's website (Darb.itc.gov.ae), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
61.9%

🤬 Negative experience
38.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 11,663 combined software reviews.

Is DARB Safe?
DARB is very safe to use.
61.9/100

  Safety Analysis »»

Is DARB Legit?
DARB looks authentic and legitimate.
61.9/100



Summary of Customer Reviews (Takeaways): 💎

- Great work to the whole team of DARB 👍🙌🎩🌹🎉

- Easy simple to use



Read 26 Customer Service Reviews 😠💢

4.6 out of 5
Poor service

Complaints never get resolved

No top up request ever send!

I never received a top up request. This is not good as there is no way of knowing when the credit ended.

No stars!

Unable to pay tolls and have 300 aed in wallet!

Did not work

Did not work

Lagging

I am not able to see my wallets or access it to top up. The application is lagging please fix it up

No answer

I registered my cars then for what ever reason one of my cars got fine and I complained online but no answer

Please clarify !!

Why every time I need to pay AED50 for just changing the plate number of the same car I own!!! Its not a new car and I shouldn’t be charged twice or more !!

Doesn’t work

When adding vehicle it says request already made and then doesn’t add and doesn’t show under vehicles.

Communication and senior citizens

Senior citizen and lack of proper communication. You changed timing on the toll without updating it in this system. Also not excepting expat senior exception is not nice.

Language

The language default is Arabic, which makes sense but when a person doesn’t understand Arabic and tries to change the language one cane select a different language but the “OK” and “CANCEL” buttons are still in Arabic until changed. ???
I found two places in DARB where I had to change the language.

Do I need a Abu Dhabi salik type sticker?

Do I need a Abu Dhabi salik type sticker to attach to my windscreen when travelling to AD?

Card details

Please make drop down list to select the card details and facilitate the payment. Thanks.

Bu Nasser

Thanks for the amazing service

User Interface

Awesome, pretty simple extremely to-the-point navigation details.

One of the best public facilities systems so far used.

Great work to the whole team of this app 👍🙌🎩🌹🎉

Thanks

Easy simple to use

Said

Very nice

Thanks

Thanks

ممتاز

برنامج سهل ومتاح للجميع

Payment

Dear this app ,

Would be easier if the payment is thru apple pay .

Regards

Nice App

Nice App

سيء جدا

سيء جدا

ا

البرنامج مش شغال يالربع

Beautiful app

Now I understand why they have closed the system for a while because they wanted to make a better app I love the name this app and I am willing now to use it more.

Claire Wyness
2022-01-27

I paid DARB dhs200 yesterday as my account was showing I only had dhs2 credit. The payment went through but I still only have dhs2 in credit on the app! I have raised a complaint online but they keep telling me it is resolved. It is not resolved; my credit is still only dhs2 despite payment of dhs200. What is going on??

Afsar
2021-08-25

I can't open it why

Pandarathil Rajendran
2021-04-03

Hi, I have a balance of AED 96 in my DARB account and I sold my vehicle. Currently I don't have any vehicle and I am planning to leave the country soon. Can I get a refund of my balance or is it possible to transfer to any other DARB account or Can I transfer it to my my Mawaqif deposit used for paying parking charges.



Is DARB Safe? 🙏

DARB is very safe to use. JustUseApp Safety Score for DARB is 61.9/100.
This assessment is based on our NLP analysis of 11,663 user reviews. Combined with the app store average rating of 4.6/5.

Safety Analysis

82.2% of users say app is safe 👍
82.2%

10.6% of users have some concerns ⚠️
10.6%

7.3% of users say app is risky 🚨
7.3%


Is DARB Legit? 💯

DARB looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for DARB is 61.9/100 .
This conclusion is based on analysis of 11,663 user reviews.

🔏 Privacy & Data Safety

DARB collected the following data from you:

  • Data Not Collected:

Pricing Plans 💸

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $12.00




How was your experience with DARB? Post a Review




Features

- New user registration service in the Tolling Management System in Abu Dhabi.

- Vehicle registration service for the user's vehicles defined in his traffic file.

- Create money wallets service and link it with the vehicles.

- Balance Top-up service for the user's wallet and fees payment.

- Traffic statistics service for user's vehicles transactions under the gantries and their fees.

- View the fines details listed against him.

- Submitting grievance or exemption service with the required documents attached.

- Check the location of the traffic gantries on the map.

- Account management services.

  Contact Support
Developer:
Abu Dhabi Integrated Transport Centre

Contact e-Mail:

Website:

Privacy Policy: