Contact USA Swimming Support

The new website and app are a huge step backwards in all aspects. I don’t know why DeckPass was replaced by this, but I guess it’s not for the purpose of improving customer experience.

Finally got my swimmer registered, whew! Not intuitive or clear, the “help” articles for assistance are not jiving with the registration process I went through. Finally logged in, looking for the deck pass features and there’s literally nothing left of an app that actually worked. Hmm…seems like someone subscribed to “if it ain’t broken, break it.“ so disappointed in USA swimmings ability to get this right. Was it rushed out before registration season? Another year of getting it right might have saved a bunch of egg on USA swimming’s face. Please bring back the features from Deck Pass!

All the bad reviews about this app are true. My wife and I spent hours after hours just to register our kid as a athlete and us as officials. It feels like going through an obstacle course trying to do any single task. I was a IT solution consultant/architect for decades before retired. This app clearly doesn’t have an architecture at all, poor flow of interface. Worst of all, lack of proper database integration. It’s like pile a bunch of sticks and plywoods, nail them together. And call it a house. The project manager and developer team need to be shown the door. The company needs to find real professionals.