USA Swimming Customer Service 💢
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E-Mail: info@usaswimming.org
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Privacy Policy: https://www.usaswimming.org/landing-pages/privacy-policy
Developer: USA Swimming
3 Most reported problems 😔💔
Terrible new app
by SHickman77
Deck pass plus was just fine, I don’t understand why all the changes. Must create a new account couldn’t use my previous one. Not able to see my kids times. It looks like there’s so much work to do to improve the app.
Absolutely horrible
by Bh1cqx
The new website and app are a huge step backwards in all aspects. I don’t know why DeckPass was replaced by this, but I guess it’s not for the purpose of improving customer experience.
Who is this app for?
by MichiganMacintosh
It’s been a long time since USA Swimming has rolled out their new app, and it has not gained any meaningful features since its rollout. It’s confusing to me how they have managed to mess up their mobile app so badly.
The old USA-S app was laid out in a way that was very easy to understand. You could look up times (your own and those of other swimmers), swimmers could look at their patches, and you could easily follow national level meets.
That was replaced with… a shell for the website that’s missing half the features? You can no longer perform time searches. Athletes can’t easily bring up their own times or see their patches. You can’t see live results anymore. As a coach, there’s not much for me to do with the app, except show my Member Card when arriving at meets. Due to some of the major shortcomings of this app, SwimCloud has exploded in popularity.
So my question to USA Swimming: who is this app for? It’s not useful to athletes, not useful to coaches/meet staff, and not useful to parents.
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