Contact BYJU S Learning Disney Support

by MADREDEREVAN

My BYJU’S w/ Disney app has stopped loading, and as others are reporting here recently, there’s absolutely no support to be found. I have tried messaging via BYJU’S website and it seemed to continually error out, the customer support button on OSMO website is no longer functioning. I’ve replied to previous email support threads hoping to reach someone, no response. I’ve messaged BYJU’S & OSMO on Facebook, nothing, only the automated responses. I’ve updated the app (somehow there was a recent update, very strange) and it did not solve the issue, it gets stuck on the opening (purple) screen. I tried uninstalling and reinstalling the app, upon doing this it asked me to sign back in, once I entered my email associated with my account a wheel started spinning and never stopped, I’ve tried it multiple times.
I have spent about $200 on this curriculum, two different grades, one I’ve not even used yet and the other we are only a quarter of the way through. This is incredibly maddening.
I’ve had to report OSMO (Tangible Play) to the BBB before and they do not respond, they have an F rating with BBB. I do not expect to ever see my money back on this product. Do yourself a favor - DO NOT PURCHASE BYJU’S / OSMO PRODUCTS!

by Samanthaheizer

Osmo/BYJUS needs to send out a public message ASAP! This program is way too expensive to not be functioning and not to be able to reach customer service. Calls to the Osmo phone number are not going through as it states the phone number is down. Emails to both sides are not being responded to. There is currently no public message that I have been able to find online to tell us customers what is happening. The program is not loading at all. You cannot access the program to use it. This is even with doing the troubleshooting steps of ensuring the app is updated, device updated, uninstalling, reinstalling app, Etc. there is literally nothing resolving the issue.

by Alex1232098$

After a few months of my app freezing on startup and me having to close and reopen a couple times before it would work, the app has finally decided it won’t load past the startup screen at all. I have deleted, restarted my device, and redownloaded the app per the instructions on BYJUs website, but it still won’t load. I have tried contacting support through their website (which ironically also doesn’t load when you click Send). I have tried every email address they have listed on their website, and they keep getting sent back to me for invalid email addresses. I am so disappointed and frustrated that I spent as much as I did on this system only for it not to work.