Contact ALHOSN UAE

Contact ALHOSN UAE Support

Published by on 2023-11-08

About: The ALHOSN UAE app is the official COVID-19 testing channel for health
authorities in the United Arab Emirates, by the Ministry of Health and
Prevention. By using the app, everyone can help stop the spread of COVID-19 and
keep their family and friends safe.



How to Contact ALHOSN UAE Customer Service/Support

ALHOSN UAE Contact Information

Listed below are our top recommendations on how to get in contact with ALHOSN UAE. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ALHOSN UAE. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: Ministry of Health and Prevention - UAE

E-Mail: [email protected]

Website: Visit ALHOSN UAE Website








Reported Issues: 56 Comments

2.7 out of 5

By Tigist Yirga

1 year ago

I get 2 dose of vaccine but in Alhosn u update only I take one dose can u please update both. Thanks

By SIDIBE

1 year ago

Good Morning, I am a visitor in the emirates of Abu Dhabi. I have a problem with my ID because when I arrived I was given an ID number with my photo and my passport number but the name and the birthdate on the app are wrong. My ID is 87418117, my name is Gabriel Marie SIDIBE, my birthdate is 26/08/1975. But when I enter my ID, the name is Gabriel WOLF PUNTOUS and the birthdate is 10/06/1975. Could you change it please so I have my name right on the app? Thank you very much for your help. Best regards

By Queenta keng Tebonji

2 years ago

Please sir my Alhons App is not opening, I wish to change number and put this one new one. I can't receive message from the old one. 0503239714

By Bhojman khadka kshetri

2 years ago

Plz last my alhosn number is lust so please change for me this numbr my number is 0561583545

By MUHAMMAD NUR

2 years ago

Respected sir, Greetings of the day.. Myself MUHAMMAD NUR ( Emirates no: 784-1982-1475438-8 ), I have completed my Sinopharm vaccine, I took vaccination two doses ( 1st on 22/10/2021 at AHS,SEHA & 2nd on 13/11/2021 at Vaccination Clinic REEM HOSPITAL ). In My ALHOSN app only shows the 1st dose details and 2nd dose details are not coming. I hereby request your good office to check the issue and help me to update the details please. My mobile number 0505234901 and Please follow up. Thanks and regards Muhammad Nur

By SANDEEP SINGH

2 years ago

MY 3RD COVID-19 VACCINE IS REFLECTING WITH DATE, MEANS I TOOK IT ALREADY BUT ACTUALLY I TOOK ONLY 2 DOSES. DUE TO THIS I MEDICAL CENTER IS REFUSING TO GIVE ME 3RD DOSE AS IT IS ALREADY SHOWING IN AL HOSN APP. KINDLY DO THE NEEDFUL. I MAILED TO ADSCC, SEHA AND TO AL HOSN (info@alhosn) ALSO BUT STILL NO RESPONSE RECEIVED. MY MOBILE 0547314230 ID - 784-1975-1049370-9

By Sujesh Babu

2 years ago

I had two doses of Sinopharm Vaccine, 1st dose on 19th January & the 2nd dose on 9th February. But My Al Hosn App shows I had three doses of vaccine and the dates are 1st dose on 19th January, 2nd dose on 20th January and the 3rd dose on 9th February. I went to the vaccination center to take my third dose of vaccine, but they are not providing because of Al Hosn showing I had three doses before. Kindly help me to rectify this issue on my Al Hosn App.

By Bemina

2 years ago

I have completed my sinopharm vaccination 1st dose on 15th January 2021 and 2nd on 7th Feb 2021. But in Al HOSN app it shows a discrepancy 2nd dose 17th Jan 2021,3rd dose 7th Feb 2021 where as in Seha and Abu Dhabi health they have correct information. Please advice.

By Muhamad Azam

2 years ago

I can't log in my Al Hosn App. due to the old number registered. pls call me in this number 0564211548

By AMITHA RAJAN

2 years ago

Hi I need to change the number from old one to new one ,because when I open the al hosn app only one initial pcr result is updated and the rest is not updated because I change the number. So i wanted to change the number .I was trying to call al hosn but not responding kindly respond as soon as possible

By gharbi brahim

2 years ago

i need change my number ALHOSEN

By gerardo caisip jr

2 years ago

Pls update my vaccination records. Ihave completed first and second dose but only shows 1st dose and the date was the date I have taken my second dose. Pls clarify this technical issue. My QR code is not update therefore it is gray.

By Lawreyna Balagosa

2 years ago

I have been trying to call Alhosn contact services and even sending emails asking advise to resolve with regards to Al hosn app. As I need to change the mobile number registered when I had my vaccinations and first installed the application. I can't able to log in the and update the Al hosn app as its requires security code to my old number registered. I'm no longer have access to my old number and cannot update the apps. I have done PCR swabtest with ADSSC and already gave the new number that I'm using until then still haven't receive the result been days now and cant able to log in alhosn as the new number is not associated. Please advise to resolve this. Thank you

By Khaleeluurahman Bandi

2 years ago

I have question that AL HOSN can be add members only after the PCR test or can be add even without PCR TEST Specially child . For my child I am unable to add my family member. its show that user not found.

By Neelufer Abbas Ali

2 years ago

Hello sir I have taken both my covid doses but i am not able to download certificate. I cannot see anything on my mobile phone.

By Ragul

2 years ago

Mobile number did not match

By Ali Raza Muhammad Saddique

2 years ago

Respected sir, Greetings of the day.. Myself Ali Raza Muhammad Saddique(Emirates no: 784-1989-4932492-9), (Passport no : DU9893233) (Mobile no: 0566482619)I took covid vaccination two doses in offshore Zirku island Zirku clinic (1st on 13/01/2021.& 2nd on 03/02/2021). In my Al hosn app only shows by mistake the first dose 03/02/2021 but my 1st dose is 13/01/2021 and 2nd dose 03/02/2021 I hereby request your good office to check the issue and help me to update the details please. Thanks and regards Ali Raza

By Vivek bedi

2 years ago

Hello dear concern, m already done with 2nd dose but in app its shown only 1dose ,i want to book my ticket from india please help me sir m already update my Alhosn app,but its not shown ,my name vivek bedi emirates id 784-1993-6024925-6 my passport number S8216508

By Narayanan thuraisamy

2 years ago

doesnt showing recent pcr details and even sms also not getting through number mbl pls give me suggestion for this issue

By Asril basri saga

2 years ago

Dear Al hosn, My name is Asril Basri Saga, I have problem with this application, if i sign in always showing wrong credential because wrong number. Please help me for solve this problem because i need this application. Thanks in advance.

By Sunita Nagi

2 years ago

I need to change the telephone number that I had when I first installed the App , I now no longer have access to that number and cannot update the app as it sends the security code to my old number. Please advise how to resolve

By Marites Billones

2 years ago

I need to change the telephone number that I had when I received my vaccinations. I now no longer have access to that number and cannot update the app as it sends the security code to my old number. Please advise how to resolve

By vijay bahadur.yadav

2 years ago

sir mera fast dose 26.4.21 second dose 26.5.21 vaccine laga hee alhusan pe 26.5.21 ko fast dose dekha raha hee sir see newidan hee ki thik kanee ki kirpa kare id784198814855999 mob 0567962793 pasport no lk4069275368615

By Abdelali Idoumzil

2 years ago

I want to request a copy of my vaccination indicating the Brand of vaccine since it wasn't metioned on my card. I've done my first dose of vaccine at Vaccination Grand hyatt Center. I've tried logging in to the AlHOSAPP but it's not going through since my number I've registered was not working anymore. I'm currently working outside the UAE and my company needs me to show that brand of vaccine I took. This is my Emirates ID-784-1995-1753054-1, my passport no. TM0786425 and the mobile number that was registered to that 0563330892. Please kindly help me. Thank you so much

By Mothi Mohammed Yahaya

2 years ago

My ALHOSN app does not show Vaccines Result properly I have completed my Sputnik vaccination following dates: 1st dose on 8th May 2021 and 2nd dose on 29th April 2021, but in the AlHosn app it shows a discrepancy, 1st dose is Sin and 1st dose SPk Kindly support and sort out the technical issue.

By Hosam Saud Moghraby

2 years ago

[26/06, 16:40] Hosam Moghraby: السلام عليكم عندي مشكله في تسلسل ترتيب الاختبارات حيث إني أجريت اختبار بتاريخ ٢٤ يونيو و كانت نتيجته بتاريخ ٢٥ يونيو إيجابي ثم اجريت اختبار بتاريخ ٢٥ يونيو و استلمت نتيجته في نفس اليوم سلبي ثم اجريت اختبار بتاريخ ٢٦ يونيو و استلمت نتيجته في نفس اليوم سلبي و لكن التطبيق قام بتحميل الاختبارات بشكل خاطئ بحيث وضع التسلسل سلبي إيجابي سلبي بينما النتائج كانت إيجابي سلبي سلبي

By Ervin Pondang

2 years ago

Hi,Im complete vaccination for sinopharm, but my problem is incorrect my name to the details put in the application in the alhosn ,is should be my name is Ervin ,not “Erviin” thats a mistaken.please help me to change that,Thank you.

By John Vincent Sundarararajj

2 years ago

I have completed my 2 dose vaccination but its not showing in Al hosn App. While i try to take my 3rd dose from Tamouh Health Care. I knew that they have entered my EID id wrongly. Please advise.

By MOHAMMED OSMAN

2 years ago

Vacation 2 dos not come al hosn app

By Ralph Christian Malinao Arida

2 years ago

I have a problem for alhosn app my credentials like phone number is not registered please help to install alhosn app

By ANVAR SADATH C

2 years ago

I have completed my Sinopharm vaccination at Al Ithihad vaccination center on the following dates: 1st dose on 31st January 2021 and 2nd dose on 23rd February 2021, but in the AlHosn app it shows a discrepancy, my 2nd dose is recorded as 1st. Kindly support and sort out the technical issue. My Emirates ID is 784-1981-1075863-2

By Yakub khan

2 years ago

I m yakub khan i hve taken both doses of sinopharm vaccine while updating this user details eid no(784198697143976)mobile no 0526381558 in this al hosn app there is an error appears which user name not found.

By Haneen

2 years ago

I have a technical issue in Al Hosan app. This app is unable to load my information to see my result. I am trying to call but the line is always busy. Please assist

By Ajit

2 years ago

App is saying, cannot find user details. It was working a few days back. Suddenly what happened?

By shamshad

2 years ago

Respected Sir, My name is Shamshad actually I am working in abu-dhabi in our company, Our company employees not getting al hosn updates its shows error "couldn't load users information" Please take necessary action immediately thanks and regards, shamshad tm 0528359506

By Lalith Chandana Perera W.A.

2 years ago

Dear SOD, It says while trying to login that my updated mobile number required for login but it's not in use anymore. And hence , please update the mobile number : 0526670054 for EID : 784-1973-8102185-2. Thank you.

By Abdul Gaffoor

2 years ago

Good morning I am vaccinated 2 dose sinopharm from Mazyadmall Vaccination center mussafaha Abu Dhabi My first dose 19.01.2021 and second dose 21.01.2021 but I get vaccination report in Al Hosan app my second dose 21.01.2021 and also mentioned third dose 09.02.2021 No third dose this vaccine Please correct the date and update the report I'd card no 784-1972-2826418-6 Name Abdul Gaffoor Vazhayil Unniankutty Mob no. 050 9314279

By najam ur rehman

2 years ago

My name is Najam and I got tested positive on 27/01/2021 and thereafter I got negative test on 14/02/2021 but still I can see red marked in my ALHOSN application. Please do the need full to change the status GREEN instead of RED.

By BACKER MOONEPILLI ALIKUNJU

2 years ago

Respected sir, Greetings of the day.. Myself Backer MOONEPILLI (Emirates no: 784196927628600), I took covid vaccination two doses (1st on 06/01/2021.& 2nd on 27/01/2021). In my Al hosn app only shows the 1st dose details and 2nd dose details are not coming. I hereby request your good office to check the issue and help me to update the details please. And also I need to change my mobile number with my new number 0501437134. Thanks and regards Backer

By ZARINA

2 years ago

I am trying to register in Al HOSN App but cannot as its shows no USER NAME FOUND. I need my vaccination certificate. Kindly help on this. Thank you

By Mohammed Ahteshamuddin

2 years ago

I am unable to register my dependent on the app, when I enter emirates ID response is 'user not found' appreciate your help in this regard

By Dayalan Kathiresan

2 years ago

MY NAME IS DAYALAN I HAVE A PROBLEM ABOUT YOUR APPS AL HOSN MY CONCERN IS ABOUT MY VACCINE FIRST DOSE IS JANUARY 16 SECOND DOSE IS FEBRUARY 23 BUT IN AL HOSN APPS IS NOT NOT SHOWING EVEN MY MOBILE IS NOT REGISTER AS PER AL HOSN APPS I'VE BEEN HERE IN UAE 23 YEARS ONLY ONE NUMBER I USE IT. PLEASE ADVICE 0504135214

By Mohamed Rafeekh

2 years ago

My Al Hosan aap. is not updated yet; kindly requesting you to update....only first dose showing in the aap. even that is the wrong date (attached vaccination card). Please update at the earliest, subject to e-status at the aap.

By Surendra singh karki

2 years ago

i ned This number registered 971568662197 please

By TOMAS PASTOR

2 years ago

hi, MY NAME IS TOMAS PASTOR JR. I HAVE A PROBLEM ABOUT YOUR APPS AL HOSN MY CONCERN IS ABOUT MY VACCINE FIRST DOSE IS JANUARY 5 SECOND DOSE IS FEBRUARY 4 BUT IN AL HOSN APPS IS NOT NOT SHOWING EVEN MY MOBILE IS NOT REGISTER AS PER AL HOSN APPS I'VE BEEN HERE IN UAE 11 YEARS ONLY ONE NUMBER I USE IT. PLEASE ADVICE 0503910536

By Mohamed Shahul

2 years ago

Dear Team, While updating the user details EID numbers ( 784197279432179 ) in the Al Hosn App there is an error appers which user name not found. Please advise.

By Lourens van Niekerk

2 years ago

My ALHOSN app does not show lates PCR test results. Please assist.

By Sayeed

2 years ago

I have completed my Sinopharm vaccination at Lesaili vaccination center on the following dates: 1st dose on 15 March 2021 and 2nd dose on 20 th April 2021, but in the AlHosn app it shows a discrepancy, my 2nd dose is recorded as 1st. Kindly support and sort out the technical issue

By janice ocanada

2 years ago

I have completed my Pfizer vaccination at One Central Dubai on the following dates: 1st dose on 15 March 2021 and 2nd dose on 05th April 2021, but in the AlHosn app it shows a discrepancy, my 2nd dose is recorded as 1st. On the other hand, on DHA app I have the complete and correct vaccination card. Appreciate your kind assistance on this matter. Thank you!

By Louise Kidd

2 years ago

All my details are correct and up to date on the ICA website however when I log on the al Hosn all and press my name it tells me I have wrong credentials and need to log in with my registered mobile. This has already been updated on ICA website months ago and my DHA app works fine. Please help. I’m going round in circles. Louise

By Fabio Arui

2 years ago

I have completed the Pfizer vaccine circle (1st dose on 09 March and 2nd dose on 30th March 2021), but in the AlHosn app it shows mistakely only the 2nd dose as1st. On DHA app I have the complete and rightful vaccination card. I think data on AlHosn are inconsistant and it is not showing the E status. Please could you kinldy contact me by email and check?

By Kamlesh Jethwa

2 years ago

I am having issues with this App. With my emirates ID and Unified Number. None of them works. Everything is correct, but the system show error. Please advise.

By Rona del Carmen

3 years ago

Hi. I need to check if my status E is already updated.I am outside UAE and my app is not working. Can you check on your side if what is the problem and do something please.error occured is the one showing.contact customer support

By Angel_Hunt


Al Hosn is grey despite all the requirements met for green pass

I’m a tourist from USA and I installed al hosn app upon arrival at Abu Dhabi airport. I have submitted my 2-dose vaccine certification (pfeizer from USA) and got a negative PCR test result at the airport. The app shows both my vaccine and PCR test result but it reminded grey the entire time of my stay at Abu Dhabi for 28 days. I called the 800 number multiple times but didn’t get any real-person answer ( it’s a machine answer) . I went to the al hosn website, I asked the guards at the mall who refused to let me in due to my grey status. Nobody can explain why I remained grey even though I have my vaccine and negative PCR test result every week ( 4 tests since my arrival). It’s not user friendly . I didn’t receive any help with this app during my stay at Abu Dhabi and cannot go inside the malls or restaurants. Very frustrating situation.



By Mel E 13


Horrible system

After taking two doses of the vaccine, the app only reflects one shot. I’ve called on multiple occasions however they put blame on other health authorities however the other health authorities have issued correct vaccination certificates. I’ve spent my hard earned money on PCR tests to enable myself to go to Abu Dhabi however cancel because the Al Hosn app won’t turn green. Why implement a system for all of Abu Dhabi if the system is incorrect. Get the bugs fixed before hastily implementing this app. Extremely frustrating. The UAE economy is missing out from people not being able to attend events when proper precautions are taken by the users however the app doesn’t reflect reality. The app will show I’ve had a recent PCR but guess what…still gray.



By dacampora


Not getting one time password.

Been trying for 3 days to get the app to accept my phone number. I’ve inputted the Unified ID I got at the airport and my cell number. Says input the one time password. Never showed up regardless if I had WiFi on or off, cell data on or off, and cell roaming on an off. I know my phone is working because I’m getting texts from the USA but I haven’t been able to get past the verification step. Email support hasn’t responded either. Only here for 2 more days so I don’t think I’ll ever get it to work unfortunately.




Have a Problem with ALHOSN UAE? Report Issue

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Why should I report an Issue with ALHOSN UAE?

  1. Pulling issues faced by users like you is a good way to draw attention of ALHOSN UAE to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ALHOSN UAE customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ALHOSN UAE.


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