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by Xdjgksnajeifnfntot

I thought I was joining a healthy eating challenge and paid $10 for what I believed would be an engaging and motivating experience and upon downloading and opening the app at the beginning of the challenge I was prompted to gamble with my own money by betting $20 against myself for completing the challenge and sharing the pool of money other users gambled with. Since I didn’t opt to gamble, at the end of the challenge I was declared a “winner” but offered no reward. With over 400 participants and a pool of less than $4000, had we all “won” our takeaway would have been less than $10 so you would essentially be at a loss from the $30 you had already paid out of pocket. I found this whole business model tacky and misleading. Not to mention the poor user experience offered. Each time you log into the app, to view the challenge you participated in requires additional clicks to navigate there. You don’t open the app and arrive at your own challenge feed. Instead there is a feed of all the other challenges happening and if you try to click to read more of the posts that appear you are prompted to pay even more money to become a member and ultimately to join and gamble on those challenges too. Unless gambling is your thing, I’d recommend avoiding this app.

by Ffstl

I’ve been a member of DietBet and StepBet and recently joined Waybetter via web browser. I can log in to the DietBet & Stepbet apps, and the Waybetter website (safari) but the iOS app gives a network error every time I attempt to login. I’ve paid to join games that have already started but can’t submit the photos required to participate. They’ve said it’ll take 5 days to respond to my email, by that time I will have lost the bet!

Update- using data instead of WiFi enabled me to login. However, this is the only app that has this issue and it is a big inconvenience to have to switch back and forth from data/WiFi literally every time I want to check in with the game. DietBet, StepBet, RunBet work fine and remember my login information, why does WayBetter require me to 1.) switch WiFi off 2.) sign in 3.) go through MFA (click the photos of the ___) every time.

If you have a limited data plan, this app is not for you. Unless this is fixed, will likely cancel after my free month.

by Sarahpup2323

I love the push up game but the app glitches occasionally. Sometimes videos don’t upload properly and the way the user face is designed it’s easy to miss. This usually doesn’t cause too much trouble because I’ll catch it before I lose the game. But one time about a year ago I didn’t so i reached out to CS and shared my timestamped video and they’re were happy to fix it. However, the video failed upload again recently and customer service tone’s drastically changed. They fixed it as a “one time exception” but moving forward I would need to let them know by midnight the day the video didn’t post and a screenshot of the error message. There’s never an error message, the video just never shows up so good luck with that. Fix the bugs in your app instead of sending aggressive emails to your users. Combined with the obnoxious membership increase, makes me not want to use the app. From a user standpoint it feels like their company culture has changed.