Remote app not working? crashes or has problems?

Remote Status

Published by Tripti Kumari on 2023-06-27

◆ Fire TV Stick Remote ◆ allows you to control your Fire TV, Fire TV Cube,
Fire TV Stick and Fire TV Box. Connect your iPhone / iPad to the same WiFi
network as your Fire TV device and application will automatically detect the
Fire TV device.

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Common dislikes about Remote app

- Problematic linking

- Stops working after a short time

- Annoying ads

- Monthly fees to remove ads

- Requires controller authorization to use app

- Long delay between commands

- Slow rewind feature

Have a Problem with Remote for Fire Stick & TV? Report Issue

Common Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remote app on iOS and Android devices. Solve all Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Remote iPhone Issues and Solutions

Remote iOS app crashes, not working, errors
Remote iOS app network issues
Remote on iOS has black/white screen

Remote Android App Issues and Solutions

Remote has errors/crashing/not working
Remote server network connectivity issues
Remote has black screen

Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Remote app crashes or not working on Iphone (iOS):

Close and restart the Remote app on iPhone
Update Remote app to the Latest Version for iOS
Uninstall and reinstall Remote iPhone app
Update your iPhone to the latest iOS version

Fix Remote on iPhone unable to connect to server/internet connection issues::

To resolve Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Remote black/white screen (blank screen) on iPhone:

Follow the Remote iOS app troubleshooting guide Here →

Remote Android App Issues and Solutions

Fix Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Remote app issues:

Force Stop the Remote App
1. On android, goto "Settings" » click Remote app. » click "Force Stop".

Update Remote to the latest version on PlayStore

Clear Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Remote.

Fix Remote unable to contact server/ Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Remote on android.

Solve Remote black/white screens issue on Android:

Follow the Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tripti Kumari, developers of Remote.

30% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Remote Website

66.67% Contact Match

Developer: SensusTech LLC

E-Mail: [email protected]

Website: Visit SensusTech LLC Website

About this app

It contains preferable auto-renewing subscription options for Unlimited Use. - Once you subscribe to any of your preferable options, you can enjoy all the features of Remote . - Payment will be charged to iTunes Account at confirmation of purchase. - Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Connect your iPhone / iPad to the same WiFi network as your Fire TV device and application will automatically detect the Fire TV device. - Fire TV Stick this app” App is free to download. Tripti Kumari is not an affiliated entity of Amazon and "Fire TV Stick this app“ application is not an official product of Amazon or its affiliates. ◆ Fire TV Stick this app ◆ allows you to control your Fire TV, Fire TV Cube, Fire TV Stick and Fire TV Box.