Contact Indianapolis News from 13 WTHR Support

by Z'Mary

Well shoot. WTHR is by far my favorite news channel. But your app doesn’t live up in quality.

I submitted multiple reviews for the last app saying I hated getting an alert about a live, breaking news conference only to then be forced to sit thru a 15 second ad before seeing the live stream (plus sometimes the ad was highly inappropriate given the topic of breaking news). By the time I joined, I was about 30 seconds late and missed the “headline statement.”

Now, EACH STORY has a 15 sec ad. Come on, man!

Plus, gone are the icons leading us to the specific topic we want to know about (traffic, sports, closings, etc.) I’d also add that the click-bait fake news stories are not worth the $$ they give you to be present. I can tell the difference between the stories but will every user? Do you really want them going around saying, “So, WTHR reported that a leading surgeon says we can clean our bowels with 2 simple tricks!!”

I assume you’ve already invested in this new developer and can’t go backwards in design. But please - moving forward, do some User Experience testing with your client base to see what WE want, not what helps your bottom line.

I’ll keep the app for now to watch for design changes but I certainly won’t be coming here as a routine until then.

by Rural92

I’m so disappointed with this new update app!! The previous version had a great traffic tool where you could see traffic issues, zoom in on areas of considered travel, and plan accordingly. Now they’ve tethered any other app into the traffic and it’s not nearly as good and usable as before.
Another challenge I have is finding things. Previous app you quickly found where you wanted to go on the main page and it opened up. Now you scroll looking for what you hope to find. I’ve yet to find the “Live” TV box!
Epic fail by the developer and the station for releasing such a bad tool. I’ll be using another Indy station app until WTHR gets with the program and creates an easy to navigate app. So so so disappointed

by Jasjas34

I installed the new app a few weeks ago. Lately, my iPhone battery has been drained very quickly on an eleven month old phone. Looking at the battery usage in settings, I noticed WTHR app was the culprit: only fifteen minutes of screen time, and 5 hours and 47 minutes of background app refresh.

On top of that, the constant jumping and reloading of stories that plagued the old app continue with this one. Seems like advertisements constantly refresh and cause the feed to reload. Hard to tell what is a legitimate WTHR news story and what is inserted-ad clickbait.