About: With the LEGO® Super Mario™ companion app you can:
· Establish a
connection between the app and LEGO® Mario™, LEGO® Luigi™ and/or LEGO®
Peach™.
· Build your sets, easily add them to your digital collection
and expand your personalized LEGO® Super Mario™ universe (remember, always
begin with the Starter Course!)
· Get easy-to-use 3D building
instructions for all of your LEGO® S.
Listed below are our top recommendations on how to get in contact with LEGO® Super Mario™. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LEGO® Super Mario™. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of LEGO
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Developer: LEGO System A/S
E-Mail: [email protected]
Website: Visit LEGO Website
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Get Pricing Info for The LEGO Grouphttp://service.lego.com/contactus
http://aboutus.lego.com/legal-notice/Privacy-Policy
http://aboutus.lego.com/legal-notice/terms-of-use-for-apps
By Alexandru Nicolai
1 year agoMario does not read barcodes anymore. Just colors.
By John Fulton
2 years agoLego mario will turn on and can recognize colours but won't read barcodes. Have cleaned sensor
By Anatolii
2 years agoSame here: have two sets and one of them stopped reading barcodes. The strangest thing is that if do a reset/update, it starts to read those codes but only does it for 1 or 2 times. Very dissapointing, Lego.
By Arlo Ross
2 years agoI have been playing with Mario that I got for my birthday for just one day and now he won’t turn on, tried different sets of batteries, no luck
By Jim
3 years agoWorked fine, now Mario doesn't read barcodes? Tried reinstalling update and batteries. What stinks is I'm already a few hundred dollars deep in this. Please don't tell me I'm going to have to buy 2, starter kits? His birthdays in 2, weeks and I've already bought a couple hundred dollars more in expansion sets? Now Mario can't read Barcodes? Bought Bowser set and was missing a 2,bricks too. So now browser has no finger nails lol. This Barcode thing stinks though.. Thank you!
By Mark Juravic
3 years agoWe purchased 2 Lego Marios for our 2 children (to avoid fighting- 3 and 5 years old), one of them works great and the other doesn't even sense color, only senses motion. We then got a 3rd Lego Mario to try and curb the fighting, and that only senses color, doesn't read barcodes. Therefore we have 2 dysfunctional Lego Marios, which has caused a LOT of fighting in our house. With all the time we spent trying to get them to work, and all the grief my children have given me, its hard for me to recommend this product.
By Christoffer Denney
3 years agoMario only recognizes colors but isn't recognizing the barcodes. I have done resets on him and updated the firmware, and yet still has the same problem. Please help!
By Grinny Blas Chicche
3 years agoMy Mario toy is not reading the barcode. Can you tell me what should I do please.
By Amanda Barrett
3 years agoWe just got this on Sunday. Mario worked fine until today. He just won't turn on and we changed the batteries plus tried the reset protocol. He just won't come alive.
By Mark Rein
3 years agoMario will not turn on. We put batteries in, it said one word and nothing on the screen and will not respond at all. Please contact me to resolve.
By Shachara Adams
3 years agoLego Mario will not turn on. I have changed batteries and still will not turn on.
By Christine
3 years agoMario does not register any bar codes. We ran a re-set and changed the batteries. Otherwise Mario works properly, but without reading the bar codes, none of the tracks/levels are functional.
By Jorge Zazueta
3 years agoLego Mario does not recognize the Power Up packs, it happens with Builder Mario and Fire Mario suits. Tried factory reset, firmware upgrade, change batteries, reset in the app, using a different mobile, nothing works. Please help!
By Ashton Brown
3 years agomy lego mario keeps having bluetooth errors
By juliane
3 years agoissue reading the barcodes. This totally ruins the whole point of the fun
By Jonathan Healy
3 years agoLego Mario will no longer turn on using the power button, fresh batteries have been installed and unit will still not turn on. Lego Mario has only had 2 weeks of light use and has been updated as per App.
By Drazen Savic
3 years agoAfter bluetooth pairing Mario and clicking Start button app crashes. Black display for 6-7 seconds and then tablet device informs me on app crash. Very dissapointing. Tried on Samsung Galaxy Tab and 2 different android smartphones not older then one year.
By Anna
3 years agoThe app keeps crashing when pressing on start. Hasn’t even worked once!!!! Have tried it with iPhone 11 Pro, iPhone 8 Plus and iPad Pro! Horrible and disappointing!!!!
By Leigh Vaughan
3 years agoAfter 5 hours of trying to update mario I've given up, just dosn't work very disappointed
By Erik indan
3 years agoMario is no longer reading barcodes. Only a month old. Have tried cleaning the sensor and updating with no luck. What do we do now?
By Curtis canfield
3 years agoWill not turn on we have tried 3 sets of brand new batteries and still nothing great for a kids favorite gift on christmas just afraid I'm going to get a run around resolving this hopefully I will get sent a new mario
By Joshua Lind
3 years agoHello. Our daughter just opened the starter set for Christmas. It was her favourite of all her presents. We put batteries in Mario and he turned on. Now, 30 minutes later, he won’t turn on at all. We’ve swapped in 3 sets of brand new triple A batteries - a faint buzzing noise is heard from his speaker when powering on (and can’t be turned off while the batteries are in), but the screen will not respond. We did not connect Mario to Bluetooth and now can’t as he won’t respond. Have searched high and low online but this seems like a hardware defect. Pretty sad kid and parents over here.. please contact me to resolve..
By Ferenc Tarr
3 years agoOnly once it has been turned on, but since it wont work. The figure is not turning on, despite changing batteries. Very disappointing at Christmas...
By Claire Davies
3 years agoMy son had his Lego mario for his birthday on Saturday and now it doesn’t read the barcodes. He had mostly expansion sets for Christmas so I don’t know what to do. I need a replacement Mario
By Brian
3 years agoCan't figure out starter pack how do put legos together missing pieces
By Anonymous
3 years agoMy son's lego mario turns on but dosent connect it just shows a phone with a Bluetooth logo and dosent connect can we get a new Mario because his Christmas presents are expansion sets. Please help.
By Jessica Wiser
3 years agoMy sons Lego Mario (that he received for his birthday in September) has started acting funny. It reads what color he’s standing on but it no longer reads barcodes. We’re trying to figure out what to do considering his Christmas gifts are mostly expansion packs!
By Tara Olsen
3 years agoAfter changing batteries, yes I confirmed they are incorrectly, Marionwill not turn on. This set of only a few weeks old. Can we get a replacement Mario?
By Dianne Austin
3 years agoMy grandson’s Mario will not turn on. We changed the batteries it came on for a few minutes then he shut off and will not come back on at all. What can we do?
By JD
3 years agoMario's eyes have a tired expression when he's in lava. When he gets multiple coins from the mystery block, he has X eyes. The same thing happens when he's on a pokey bar code. When he should have dizzy eyes, he has smiling eyes.
By Anonymous
3 years agoLego Mario’s expressions are mixed up. Started when I updated him and now for example if he goes on lava instead of having X eyes, he has the tired expression. He also has X eyes when bouncing on a Goomba. Minor Inconveniences but still.
By Ben
3 years agoWhenever i scan the toad, toadette, and yoshi his eyes are X's, not hearts. and his 'oof' eyes are the n shaped eyes. what is going on?????
By teressa olson
3 years agoHaving problems with the lego super mario app. When uploading instructions to build expansion kits it crashes. It has done it with lego 71364 kit and 71365. It will not load instructions at all. We have reset IPad, taken program off and re-added, removed programs to give plenty of space and no updates needed.
By Grant Cummings
3 years agoSuper mario worked for one day. Now it doesnt scan any of the bar code things. Only recognizes colors.
By Renee corley
3 years agoMy Mario use to scan and collect coins etc. now all that appears on his chest is the Bluetooth symbol and he won’t do anything else. Tried to update him in the app and no luck! Please help! My little boy loves this thing!
By Craig Macdonald
3 years agoPurchased a set for my son. One of the pieces looks like a clock. Watching the building video on the app the piece makes a very distinct wind. However when we put his Mario over it I just get an error style nose with an exclamation point show up on the Mario chest
By HYM122
Leaving a 1 Star review as a placeholder. I want to say 1st and foremost that we love LEGO products. My son and I love building sets together. But.... the new Mario Starter Kit App is not working. Very disappointing for an 8 year old who just got 3 of the sets for Christmas and cannot build them or sync to the app. There were a lot of tears tonight between getting the App downloaded and having it crash every time you connect Mario then click start. On top of that the Starter kit was missing a lot of parts and the set is sold out mostly everywhere. Trying to get parts shipped from Lego also takes weeks so that won’t be an option. I figured out the only workaround to get the app not to crash is to turn off WiFi and Cellular Data. You have to put it in Airplane mode and then it won’t crash. It will tell you that you are not connected to the internet when you use this workaround. This is how we got the building instructions and realized the set was missing a lot of pieces. I have no apps running in the background and also have deleted and reinstalled the app multiple times. I work in IT so I know the ins and outs of these devices and IoT. Hopefully Lego developers are reading these posts so they can fix the app. It is not only on an iPad but iPhone also ( I have a new iPad and use an iPhone 12 Pro Max with iOS 14.3). Once app is fixed, I will update my review.
By Michelle J M.
This app used to be fully functional on my iPad Air 2. We could see my sons digital collection and everything ran smoothly. Now after a few updates, it’s super LAGGY & Glitchy and we can no longer see my sons digital collection. Like NONE OF IT. Why can’t things just WORK? It’s crazy how they don’t keep up with older systems. I have a feeling that most of us will get left behind in a push by the establishment to keep us buying new technology every year. I for one am tired of this! I would like to continue to use what I have but it seems that as they upgrade it’s only made to fix problems for people with newer products. It’s rather frustrating! How hard can it possibly be to allow the older systems to be functional? An iPad Air 2 should still be allowed to be used and function properly. We are using 14.4.2 version. If this can be resolved for people like us that don’t toss out their technology every year that would be great! Otherwise it would be nice to just get the paper build instructions for mario lego sets if they can’t resolve issues for everyone across all platforms.
By Jb17584625
First of all, I really strongly enjoy the lego mario sets, and I love building these sets and playing them out. However, as of the most recent update, I can’t get mario to connect to my tablet nor my phone. Any time I attempt to connect, after pressing the blutooth button on mario, he makes a noise and his screen shows the 4 dots like normal, but then all of a sudden, he freezes. Mario’s screen won’t change, he won’t make noise, and he can’t even be turned off with the power button. The only rhing I can do is remove the batteries to reset him, and I can bo longer connect him to my Ipad. The same issue happens when I try to connect bim to my phone. Before I updated mario this morning, He connected just fine, but afterward, he continues to crash every time. I would appreciate if you could fix this bug please. Otherwise, this is a great app, othee than this detrimental glitch.
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