Matter Customer Service 💢
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3 Most reported problems 😔💔
Unusable without premium subscription
by Peterschulz
I’ve been using matter for months and log in today to find my feed completely locked down without purchasing a premium subscription. No warning, no real explanation. I now have to pay to see my own emails that have been there for months….
I’m all for subscriptions, but locking down all your existing features and not adding anything new of value when launching a premium sub is just bad strategy. What was free now costs money, and that is naturally frustrating. Especially when that thing is free in many, many other places on the web.
Good app until they tried a misguided way to monetize
by Max710387159472771
I liked this app, then they hamfisted a paywall in. They are charging me to view my newsletters. Content other people created, they are charging for. I am happy to pay for good features which they had, but now I can’t bring myself to pay to read a third parties content that I actually already pay for. This was a huge misstep and I hope you guys figure it out. You lost a customer by doing this so poorly.
Deletes my newsletters
by MullinsFam
I successfully forwarded a variety of newsletters to Matter in an effort to clean up my inbox and enjoy reading newsletters all at one time rather than muddied with my other emails.
Only a few weeks into using that or I realized that it was limiting the number of newsletters I could have in my inbox and automatically deleting them from matter, they weren’t even in my Matter archive. (I can however, find these newsletters in the archive of my email, but how am I supposed to remember which newsletters have and have not come through Matter and which ones have been deleted?)
I really love the idea of this platform but wish I could have an unlimited number of newsletters in my Matter inbox. I’ve missed so many newsletters that I don’t even know about in the month of December after trying to use this.
Have a Problem with Matter: 1% Smarter Every Day? Report Issue
Why should I report an Issue with Matter: 1% Smarter Every Day?
- Pulling issues faced by users like you is a good way to draw attention of Matter: 1% Smarter Every Day to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Matter: 1% Smarter Every Day customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Matter: 1% Smarter Every Day.
