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Lack of forward thinking and problem solving
Waterford Park, San Antonio, TX- Spectrum AM is currently our HOA. If you go to Spectrum's website you will see and hear things like "Legendary Customer Service, Community Oriented, Industry Leading" and "we are here to serve the people" Let me preface this comment by recognizing that we are in our first pandemic, but I also believe that one does not rise to the occasion one rises to their level of training. I will use one example of how Spectrum operates. A hot topic in my community is the closing of the pools during this Pandemic. Again, understandable. It is not the issue of closing the pool- it was the management of the situation. Back in late March as Fed, State, and CDC guidelines outlined the pool was closed. May 2020 the CDC, Fed, States have now released their control (of pools) and turned it over to the businesses. Spectrum is now scrambling to get a reopening plan/policy in place. This could have been done for the last two months. Now they are scrabbling to speak with lawyers, and this and that. At my place of employment we did similar things to mitigate risk, but we also thought to the future and developed our re-opening plan/policies. Spectrum showed a lack of being "Industry Leading" and "Legendary Customer Service." There is no question that Spectrum should speak with experts, but that should have been done months ago. I am 98% sure they were receiving calls/emails regarding this hot topic from our community, but still failed to act and think to the future. Other businesses and public pools are open with creative solutions for social distancing like mask policies, population control methods (dry erase sign-in boards with limited number of slots, circles on the ground), but Spectrum is just now doing this as we roll into June. This displays poor management and problem solving skills that are being expressed by customers with anger and disappointment via email/calls. Assuming the "IF" the concern is/was for a safety reason to prevent mass congregation of a community space....I would get it....but they left the the playground (with metal bars) open for potential group congregation. Spectrum's policy is spectrum's policy- but you cannot have one foot in and one foot out. That sets a horrible example. It shows laziness- it is easy to lock a pool, but harder to shut down a playground that does not have a front gate. It shows the lack of thinking of the problem in a holistic manner. In closing, I believe that Spectrum is NOT: 1) A leader in community orientation or customer service- for two months they heard complaints from members of my community and failed to solve the problem (put a re-opening strategy in place). 2) Industry Leaders- they just follow other HOAs and do not come up with creative/innovative solutions. 3) Serving the People. Very Respectfully, Tyler C
Unknown. Spectrum HOA has never been reviewed by users. This is based on our NLP (Natural language processing) analysis of over 31 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.54839/5. Justuseapp Safety Score for Spectrum HOA Is 0/100.
No. We cannot tell if this app is legit due to its lack of user reviews. This conclusion was arrived at by running over 31 Spectrum HOA User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Spectrum HOA Is 0/100.
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