Spectrum HOA Reviews

We are about to hit a year buying our home and in that span of time we’ve had about 3 hoa managers!
They are extremely quick to hand out violations but can’t get back to us ! Our pool is being taken over by non residents and spectrum believes cutting residents hours is solving the issue ?!!
We have asked for a board to be set, so we as a community can stop the damages to our amenities since the hoa manager isn’t doing it and is ALWAYS on vacation! This is ridiculous. Be on top of hearing the owners out like you are on top of handing out all of these violations! Making promises and not following through with them when said they would.

Spectrum has the worst customer service. All they provide is an email to contact them or management, then no one ever calls back. They're ON-POINT with hitting residents with violations, but the communication from us to them is a mess, or rather, non-existing. Then billing... I set up my account to have recurring payments cause I don't have time to be checking all my billing accounts every day of the month. Now I'm getting charged monthly for my quarterly assessment. I've been over-charged $1,300 over my annual dues and no way of recovering that money. I'm overpaid by over 3 yrs.
I NEED A PHONE NUMBER WHERE I CAN REACH SOMEONE ABOUT THIS!!

Try to log on and it says “password or email incorrect,” …I have had the same email address since 1996.
So I click on “forgot password” it said “no account associated with this email.”
Okay, so I click on “register” for an account…guess what it said, yup “there is already an account registered to this email address”…lol.

A lot of links open an in-browser dialog. I’d rather everything be a native iOS app experience and communicate with any remote server via API calls.

I’m also not a fan of how difficult it was to setup autopay. You have to manually input an amount. Why not be whatever amount is due?

SpectrumHOA constantly gives an error. I can’t pay my HOA dues because when I go to put my address, it does not allow me to type in the field. SpectrumHOA takes forever to load when it does work. It deserves 0 stars. The website isn’t any better.

Title is not a compliment. Like the website, often get stuck in login loops. Disorganized like the clown show which is Spectrum Association Management

I have t been able to successfully open SpectrumHOA since 11/21

I have been living in a community managed by Spectrum AM for several years, and let me say while I’ve never had any real complaints a list Spectrum AM in the past other residents certainly have. Until my recent issue with Spectrum AM I thought the residents were just being bratty because they could not have their way. Boy was I wrong, Spectrum AM anything positive about spectrum and to be honest I thought the residents complaining where just being bratty. Well let me tell you they most certainly were not being bratty. Spectrum AM is a horrible HOA management company. I recently acquired a new neighbor about six months ago. When she moved in she had me questions about the neighborhood. At some point we got on the topic of the previous occupants of her newly purchased home and how they. Never moved their trash can from street view for nearly years. She went on to ask their race and stated she would not do that...well here we are 7 months later and her trash can has been outside everyday since then. Because she is the home owner and not a renter like the previous occupants I notified spectrum of this violation every day possible for 5-6 months and they have yet to do anything. No action has been taken and no fine imposed.

When I file grievances no one will provide an updates on the status. They alway send me a system generated email and if not system generated it’s some sort of default template they send manually. The email states the issue has been addressed, but honestly how do I know that to be true without any follow up communication, complaint # or anything. What I do know to be true is that I personally submitted a complaint every day possible for 5-6 months with a photo and Spectrum AM has done nothing about it, because as I post this complaint the issue still exists.

This company is not transparent in their actions. I would avoid moving into the next community of Spectrum AM is this managing company, because with no transparency you can’t really hold them accountable and without any accountability how do you know they are actually doing the job they’re paid to do.

Such an awful experience dealing with this HOA management company. Who would have thought you need to check this sort of thing prior to buying in an HOA community. I mean, you literally pay them to enforce certain things set forth by your community. Things like enforce trash cans to not be in plain view. Honestly no other homes on the street does this. It just makes the whole street look bad, especially because you can see her trash can from the corner....what’s worst is I am right next door, what a sight and smell when I sit on my porch.

Waterford Park, San Antonio, TX- Spectrum AM is currently our HOA.

If you go to Spectrum's website you will see and hear things like "Legendary Customer Service, Community Oriented, Industry Leading" and "we are here to serve the people"

Let me preface this comment by recognizing that we are in our first pandemic, but I also believe that one does not rise to the occasion one rises to their level of training.

I will use one example of how Spectrum operates. A hot topic in my community is the closing of the pools during this Pandemic. Again, understandable. It is not the issue of closing the pool- it was the management of the situation.

Back in late March as Fed, State, and CDC guidelines outlined the pool was closed. May 2020 the CDC, Fed, States have now released their control (of pools) and turned it over to the businesses. Spectrum is now scrambling to get a reopening plan/policy in place. This could have been done for the last two months. Now they are scrabbling to speak with lawyers, and this and that. At my place of employment we did similar things to mitigate risk, but we also thought to the future and developed our re-opening plan/policies. Spectrum showed a lack of being "Industry Leading" and "Legendary Customer Service." There is no question that Spectrum should speak with experts, but that should have been done months ago. I am 98% sure they were receiving calls/emails regarding this hot topic from our community, but still failed to act and think to the future. Other businesses and public pools are open with creative solutions for social distancing like mask policies, population control methods (dry erase sign-in boards with limited number of slots, circles on the ground), but Spectrum is just now doing this as we roll into June. This displays poor management and problem solving skills that are being expressed by customers with anger and disappointment via email/calls.

Assuming the "IF" the concern is/was for a safety reason to prevent mass congregation of a community space....I would get it....but they left the the playground (with metal bars) open for potential group congregation. Spectrum's policy is spectrum's policy- but you cannot have one foot in and one foot out. That sets a horrible example. It shows laziness- it is easy to lock a pool, but harder to shut down a playground that does not have a front gate. It shows the lack of thinking of the problem in a holistic manner.

In closing, I believe that Spectrum is NOT:
1) A leader in community orientation or customer service- for two months they heard complaints from members of my community and failed to solve the problem (put a re-opening strategy in place).
2) Industry Leaders- they just follow other HOAs and do not come up with creative/innovative solutions.
3) Serving the People.

Very Respectfully,

Tyler C

I absolutely love the Spectrum HOA App! I can make assessment payments and submit ACC requests anywhere!