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by Pipaloowasstolen

I bought an UltraQ strictly because of its remote access capabilities, as I already own a DigiQ The WiFi never works in the app. The purple light shows on the device, but the share my cook option is not showing on the app — yes, I am logged in. This makes me think the remote connectivity issues are software or cloud related, but, after speaking to someone around a month ago, it seems that the customer service has disappeared. I have been calling and emailing for a week with no response. When I spoke to someone a month ago, who was super sympathetic and helpful, she suggested some troubleshooting and call back if this did not solve the problem. Once I got around to trying her suggestions, I found the the problem still persisted. Now the company provides no response, as if no one is there. When you call, the message used to say something along the line of please wait while an available customer service agent can help. Now it just says that they cannot take your call. Maybe they have packed up and left town.

by FrankCookBBQ

I like the Ultra Q new design pretty much although it seems very light and flimsy compared to my Cyber Q. I had to send the 1st controller back as it would not see any WiFi networks and the assistance from support amounted to a bunch of emails telling me the steps that were already documented in the manual. I was sent a 2nd unit and it connected right up so that is good. The software however is horrible. Aside from the drops and and multiple lockup’s requiring me to kill the software and reconnect, it has some pretty serious usability issues. The software does not work in landscape mode so when running on my iPad I have to deal with the screen always being sideways or remove the iPad from its keyboard. Also when attempting to use it on a mobile phone screen, all the text is jumbled up on top of each other and some of the fields needed to type in are off screen and inaccessible. I would give the unit a much higher score if the application was better

by Sickfit. 123455677097

This is a great controller minus the Wi-Fi feature which is worse then useless. The one time was able to log in it glitched during a two brisket cook and ruined the meat. If you are new to this controller use the Bluetooth to set the cook and let it run if you are just shopping go with the digiQ manual only model. You or someone around the grill will need to keep tabs locally, don’t risk destroying expensive meat using the Wi-Fi set-up.

Yes, I have tried the recommendation of turning off Bluetooth. Since the latest firmware update the unit will not log into any Wi-Fi. Connection lights purple indicating a connection is established but screen says connection failed.

Spent $100 more then the digiQ which is basically what I have since the Wi-Fi does not work. Be warned, based on the number of complaints I doubt you will get one of the ones which seem to work.