AILA app not working? crashes or has problems?

AILA Status

Published by DMAI

AILA for Parents is a free mobile app for use with an AILA Sit & Play device.
Easily control your AILA Sit & Play.

I have a problem with AILA

Are you having issues? Select the issue you are having below and provide feedback to AILA.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Screen

66.7%

Not working

33.3%

Something else

33.3%

Reported Issues: 1 Comments

By melissa 1 year ago

Having trouble with the unit, there is no sound at all. Please help

Common dislikes about AILA app

- Doesn't easily change from broadcast mode to lullaby

- Doesn't stop learning session when I oust stop

- Takes forever to start learning session

- No ability to have sessions play one after another

- Settings section is empty

- Not tracking learning sessions

- Removed and re-downloaded app multiple times

- Did all of the firmware updates and says I have the latest version of the app

- Reset device, unpaired and paired device again; multiple times

- App will say it’s broadcasting, soon as I select start learning session it says device offline, but again the device isnt offline

Have a Problem with AILA for Parents? Report Issue

Common AILA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AILA app on iOS and Android devices. Solve all AILA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AILA iPhone Issues and Solutions

AILA iOS app crashes, not working, errors
AILA iOS app network issues
AILA on iOS has black/white screen

AILA Android App Issues and Solutions

AILA has errors/crashing/not working
AILA server network connectivity issues
AILA has black screen

AILA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AILA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AILA app crashes or not working on Iphone (iOS):

Close and restart the AILA app on iPhone
Update AILA app to the Latest Version for iOS
Uninstall and reinstall AILA iPhone app
Update your iPhone to the latest iOS version

Fix AILA on iPhone unable to connect to server/internet connection issues::

To resolve AILA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AILA black/white screen (blank screen) on iPhone:

Follow the AILA iOS app troubleshooting guide Here →

AILA Android App Issues and Solutions

Fix AILA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AILA app issues:

Force Stop the AILA App
1. On android, goto "Settings" » click AILA app. » click "Force Stop".

Update AILA to the latest version on PlayStore

Clear AILA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AILA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AILA.

Fix AILA unable to contact server/ AILA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AILA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AILA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AILA on android.

Solve AILA black/white screens issue on Android:

Follow the AILA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DMAI, developers of AILA.

100% Contact Match

Developer: DMAI, Inc.

E-Mail: [email protected]

Website: Visit AILA Website

100% Contact Match

Developer: LearnEX

E-Mail: [email protected]

Website: Visit LearnEX Website

About this app

Set your child’s learning level, start and stop learning sessions, rate and review learning sessions, and monitor screen time. 1. 2. Review the curriculum, stories, songs, and vocabulary are covered in each of your child’s Learning Sessions, and track your child’s progress on their Learning Journey. Adjust your child’s learning level, because all children learn at their own pace. Send pictures and videos directly to this app Sit & Play to further enhance the learning experience for your toddler. Review developmental milestones and how to use this app Sit & Play most effectively. this app for Parents is a free mobile app for use with an this app Sit & Play device. Check in on your little one with 1-way video streaming.