Contact Papa Pal Support

by Worst App Created

1 star only because in-person jobs are visible . I am so very disappointed in this app or job. I love helping elderly and have always wanted to become part of the papa pal team. I’ve tried 1 year ago and got denied , tried again in 2021 one and they never responded to me . I tried again 6 months after and I never had to do any phone interview by recording myself which was much easier .I wanted to do virtual visits because it suits my kids school schedule and my lifestyle . Anyways I got approved over 1 week now and I’ve set up everything they told me to do even clicked on the link to some newest version they told me was out but it looks the same when I did the update nothing happened it brought me to the same old or new app I’ve already had . It’s been over 1 week and all I could see is in-person visit and I’ve clicked on virtuals, change the locations in all different range 5 miles, 25 and max it to 120 aswel yet still nothing happened. Still seeing in-person visits only and sometimes when I change the location to the 5 miles it’s still showing up to 76 . I am not enjoying this and customer care took forever to get back to me . I’ve a car but I do not love to drive I use my car only to get my kids from school . I prefer to do virtuals and maybe in the future when all is over with then I can trust to take anyone in my car or may have opened availability by then

by Jimcapp

After two or three months of trying to work for this company I finally had to give up and delete the app today. Sad, because I am exactly the kind of person they should be looking for. A recent retiree, not that interested in the money, looking to help people and have a flexible work schedule. But after many tries at booking visits I had about a 40% success rate and it started to get discouraging and annoying. It is common to book a visit one day and wake up the next day with the visit gone from your queue. The help desk verified the commonality of this and admitted that it can be discouraging. I also had a few members cancel the day before the visit. On top of that the app is a mess. I would suggest they immediately fire the company that supports the app and revamp it. Most of the visits, I would say 90% or so, are for ‘house chores’. You don’t get the details on exactly how in-depth the cleaning is until after you accept it. If you try to cancel it you are threatened with a warning that it may impact your ability to book more visits. On a positive note, it felt good to help people who need it. I had pretty good luck with the help desk but had to use it way too often. I was paid the proper amount quickly.

by JaxMunga

I just started using this app and it’s already the worst app ever, they kept reminding me about doing my first task so that me and the person that referred me can get our bonus, only for them to say they paused it months ago even though up to a weak before I did my first task they was saying I need to do a task to get bonus. Everything you have to do is on an external site or app, getting paid and even sending in an ticket to dispute something you haven’t use a whole different platform. They don’t have humans at the support number they have all they do is send you to their live chat that I’m positive is a bot because of how everyone of them responded to my question.
Don’t waste your time with this app.

SIDE NOTE: I looked for someone who was label as no pet only to go and see 2 big dogs at their house so they don’t even properly know how to screen their customers