PureChat app not working? crashes or has problems?

PureChat Status

Published by purechat team

PureChat is a happy and friendy community of different people from all over the
world. At here, live video chat is the modern fashion way to meet new people and
make friends! What's interesting?! - Real people all over the world: They are
open and friendly.

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Common PureChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PureChat app on iOS and Android devices. Solve all PureChat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PureChat iPhone Issues and Solutions

PureChat iOS app crashes, not working, errors
PureChat iOS app network issues
PureChat on iOS has black/white screen

PureChat Android App Issues and Solutions

PureChat has errors/crashing/not working
PureChat server network connectivity issues
PureChat has black screen

PureChat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PureChat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PureChat app crashes or not working on Iphone (iOS):

Close and restart the PureChat app on iPhone
Update PureChat app to the Latest Version for iOS
Uninstall and reinstall PureChat iPhone app
Update your iPhone to the latest iOS version

Fix PureChat on iPhone unable to connect to server/internet connection issues::

To resolve PureChat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PureChat black/white screen (blank screen) on iPhone:

Follow the PureChat iOS app troubleshooting guide Here →

PureChat Android App Issues and Solutions

Fix PureChat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PureChat app issues:

Force Stop the PureChat App
1. On android, goto "Settings" » click PureChat app. » click "Force Stop".

Update PureChat to the latest version on PlayStore

Clear PureChat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PureChat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PureChat.

Fix PureChat unable to contact server/ PureChat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PureChat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PureChat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PureChat on android.

Solve PureChat black/white screens issue on Android:

Follow the PureChat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at purechat team, developers of PureChat.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: PureChat Studio

E-Mail: [email protected]

Website: Visit PureChat Website

57.14% Contact Match

Developer: PureChat Studio

E-Mail: [email protected]

Website: Visit PureChat Studio Website

About this app

At here, live video chat is the modern fashion way to meet new people and make friends! - Real people all over the world: They are open and friendly. - Instant video chat: No need to text and wait, use modern video chat. - Free real time translation: Not able to chat with foreigners? All profiles are confidential and protected here. • Login with Apple ID, Facebook or google account. • Complete your basic profile, like self introduction, photo, hobbies and so on. Let's others see you. • Find the people on random match, add them as friend and make a instant video chat with them. You can learn also foreign languages. - Random match: Let's keep social life uncharted and exciting. - Privacy protection: Privacy is important. No problem, use real time translation to chat for free. this app is a happy and friendy community of different people from all over the world. If shy, try text message first!