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Company Name: RATTA (US) INC
About: The newly revamped Supernote Partner app enables access to your notes and
documents across all devices, facilitates easy sharing of your work with others,
and helps you stay organized by managing your to-do lists. Its seamless
synchronization with Supernote devices ensures a cohesive digital note-taking
experience, making it an essential companion tool for Supernote device users.
Su Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of RATTA (US) INC
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Developer: Ratta (US) INC
E-Mail: [email protected]
Website: 🌍 Visit Supernote Partner Website
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3 Most reported problems 😔💔
If only the app were as good as the tablet itself
by Noj Sob
Unfortunately the UI is very poorly designed. In order to transfer documents back and forth between the app and the tablet itself, there are several unintuitive steps that must be taken. It would be nice to have an auto-sync feature that simply uploads updated documents every so often. It is also impossible to delete files directly in the app, a simple function that you think would be standard in today’s landscape. While the device itself is one of my greatest investments, the rigid and inflexible partner app seems to only add confusion and frustration to the use of an otherwise excellent product.
Network Error
by Practical Guy2
Constant Network Error messages. We are simply dealing with SMALL not files here and this app cannot even open them. It’s just amazing how we spend hundreds of dollars on this product and you can’t open up your notes on your phone. You notes won’t open on their Cloud using g a Mac and Safari (you receive a “converting” message). Come on Ratta team! This is UNACCEPTABLE! Why does viewing notes across devices have to be so difficult. About to stop using the device entirely. The Company needs to do better.
Impossible to login to use the mobile app
by Zolotko@2021
I downloaded the mobile app for my iPhone. It requires me to login, however it does not let me to do so because when I type
My login credentials it comes out on the screen as blank line like I am not typing anything. This make is impossible for me to login and use the app. I might be returning my supernote because of it. I emailed to tech support 7 hours ago and didn’t get a response yet.
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Why should I report an Issue with Supernote Partner?
- Pulling issues faced by users like you is a good way to draw attention of Supernote Partner to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Supernote Partner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Supernote Partner.
