Treads App Reviews

by Joseph Mattox

Contacted them shortly after initial install and explained I was pretty certain tires were out of balance or had at least a defective one. I was instructed to do a rotation request and put in notes to check/rebalance which I did. Technician did rotation but did not check or rebalance (have this on camera). Finally had enough paid for a shop to do inspection and rebalance. Contacted treads who offered to refund what I spent getting balanced but now I have screwed up wear patterns what about that? What about the misleading and false advertising about reporting to credit? I requested a supervisor and or manager to contact me last month and of course haven’t heard back

by Johnnytsunami303

TreadsApp isn’t cracked up to what you think it is. I have the premium subscription on two of my vehicles. When I was due for a tire rotation the guy came and told me that he couldn’t do it due to the amount of tread left. I completely understand that. When I contacted support they said that I’d have to pay another $600 for a set of tires. Yes my tread was low but I thought it was all covered in this overpriced, overrated service??? My tread ware was due to a big snowstorm that we had three days after Christmas and the ice stayed on the ground for months. I don’t know about anyone else but I have to work regardless of what the weather is like. Once my period is up that I agreed to I’m out! WOULD NOT RECOMMEND!!!

by TheIndieArmy

I live in a major metro area and it's telling me there are no plans available. I even tried three different tires sizes for my vehicle. Not sure why there wouldn't be any plans available in my area, but this has been a complete waste of time. I called this out on one of their Facebook ads and rather than providing me any alternative options, they just deleted my comment and blocked me from making more. I have no respect for companies that resort to censoring of people's negative experiences. It only tells me they don't believe in their product and potential customers enough to either offer them help, or take their criticism and make their product better. Censoring just says you know they are right, but don't want anyone else to see that. If you don't believe in your own product, why should anyone else?

by Blacka$$

From what I understand there is no real savings of time or money by downloading TreadsApp and agreeing to a subscription. If you set up an appointment at discount tire or big O they usually get you done within the hour and both offer free tire repairs for life even if you don’t buy a tire from them. I repeat if you have a tire that needs repaired take it to DISCOUNT TIRE and they’ll do it for FREE. TreadsApp doesn’t do that. I can go to Les Schwab tire and get their premium tire Mounted, balanced, plus an alignment(this service can’t offer) and free repairs for life for less than the $30 subscription on TreadsApp. And yes, you offer free roadside service. Well I maintain my vehicle quite well so I have never needed to tow truck. And if I ever do, my insurance has me covered for free.

by LordSchlien

TreadsApp is terrible. 1st it wouldn’t let me finish signing up because my phone number was duplicated? Then I spent hours researching tire options just to find my top 3 options were not available. Then when trying to change tire options I got another error. After reaching out to tech support they informed me there were only 3 options available under premium none of which I wanted. When asking for some type of install discount due to the additional hassle they refused. A friend of mine vouches for the service itself which is the only reason I am deciding to move forward but again TreadsApp has been a terrible experience and customer service hasn’t been accommodating to alleviate any of the annoyance I have dealt with.

by ThisAppSucksDookie

Been with Treads for almost three years now. When I first started they were amazing. The emergency flat repair was a godsend and you could get service same day.

Not anymore. I picked up a screw today and being my van is my work van, I need it to work Monday. I tried to schedule a same day fix like I have several times in the past because my plan includes emergency flat repair and replacement (or at least it did when I started my subscription).

The came out within an hour and swapped a flat tire on the side of the highway without issue.

Well not today, I was met with AI chat help that doesn’t help, then finally when I reached a human being I’m told that they don’t schedule same day and to call firestone, but firestone wanted to schedule me for Tuesday to remove a screw…

Now they’re telling me I don’t have emergency flat repair when it was the whole reason I signed up and I have used it several times since I started my subscription.

Don’t bother unless you just want to finance tires. Their prices and install times are great but without the advertised emergency flat repair I had before, I’m better off paying cash for my tires and getting a AAA membership.

Rip to a great model. I likely won’t be renewing my subscription after this set of tires is paid off.

I’m currently sitting in the lobby at a competitor paying $25 to remove a screw that Treads told me I needed to schedule 3 days out.

Unacceptable.

by SabrosoJ

After providing my personal information (Address, Email) I was finally able to see the tires I have on my vehicle. They were hundreds more expensive than I pay at full retail price anywhere in my area.
Probably a good app for people that aren’t great at saving or providing their own vehicle maintenance, but not for the DIYer like me. Can’t give five stars due to price, everything else seems good though. Looks like a good app.

by Shoes8611

My tires were bald - basically could see wire on two of them - and needed the ability to replace my tires on my Tahoe affordably. Along came Treads and I have truly had the full experience already in the month and a half with my new tires. 1st - Great experience that they come to you, super easy. 2nd - I had an issue with the rim (thought it was the tire), they replaced the stem 1st trip out - 2nd trip discovered it was the rim and repaired the rim and replaced the tire. 3rd - Each visit was scheduled easily and allowed me to save my time. When you consider the costs of the same tire purchased at a local tire shop - with all the additional services provided - the cost is extremely reasonable and only a slight premium - which I’m ok with to not have to wait all day to have my tires done - even when I scheduled with a store it took longer than Treads has ever taken to do anything on my truck. Let’s just sum it up with I love my new Treads! And I’ll continue to share with my friends and family

by Kevin From Denver

We found ourselves in a position where my F150 needed tires and we weren’t financially prepared for it. Found this program online and gave it a shot. The customer service has been amazing with very quick response times. Tires were installed two days after signing up. Company they hired (Tires express) showed up early. Amazing guys who installed. Very friendly. They were done in about an hour. Tires look great. Highly recommend treads to anyone who is looking for tires. Time will tell how the warranty, rotations, road hazard work out but I’m impressed so far

by ChicagoJosh1977

I do Doordash part time. There are some days when I drive 100 miles just around downtown Phoenix. Treads has had to come out and do a tire rotation and replace two nails so far it has been an absolute joy to work with them… They are top notch in every way. The customer service chat has been an almost immediate response and even a few times they have accommodated me when truly they could have had me wait on an appointment. For $30 a month I got a brand new set of tires and the peace of mind of knowing that if I need Roadside Assistance or if my tires have any problems whatsoever, Treads will come out and fix. I totally love the service and would highly recommend it. I have been told to “read the fine print,” and I have… And I’m still sold on this idea.

by Jhjh1693

Have been trying to get on this subscription since I first heard about it but didn’t really need it at the time not knowing it has other benefits as well such as roadside assistance had a tire blow out last week signed up they came right away the next day couldn’t be any much happier with this subscription chose the premium plan $60/ month that provided the tires I wanted Pirellis p ZERO excellent service techs great customer service the price is not bad at all I was spending $60/month on junk food . Highly recommend this subscription you will not regret it

by SPBogan

A little background information. I did a lot of research and soul seeking on this before we committed to it. First thought was that it was too good to be true, but after continuing to talk with Zach about it he made me feel very comfortable about giving it a try. I had a funeral that I needed to attend at the last minute and waiting until the next week wasn’t going to work for getting the tires installed. Zach communicated with the installer in our area, they called me and setup a time to come out and do it. They met me at my office which was amazing. The installer Aaron was top notch as well! Very friendly, extremely transparent. Estimated 45 minutes and was done in 35-40 minutes. I was his last stop and he was definitely in no hurry to rush off. He wanted to make sure that I was happy with the experience! I could not be happier with my experience using this.

TreadsApp updates quite often and can cause a scheduling glitch if the timing is right but the customer service more than makes up for it!

by Gagesmadre

So I have been with TreadsApp for a year or more. I fell on hard times and fell behind on the payments and still they we’re understanding allowed me to pay four months later and still keep my subscription. In the time during my membership they have taken care of me with installing my new tires in a timely fashion, tire tech came out and was done very quickly to the extent by the time I had some free time to take a look on their progress in between working and what have you, the tech was done and gone. When I decided to purchase four brand new tires about a year in just because I had the money to do so (nothing wrong with current tires) it was a low payment of $100 for ALL four tires, can’t beat that price. Unfortunately when they came out one of the stems on my new back tire was defective. But fret not they came right back out not even 15 minutes later replaced the stem and we’re gone in 5 minutes. Again this is all while I am working. They are the upmost definition of quality customer service and satisfaction. Thank you again Treads team, and keep up the great work!!!

Thanks Again,

-Rene

by Fin In Time 4 U

My tires were in bad shape. I sent a message and let them know that the soonest was 6 days out to put on tires and explained my problem . They were so helpful and was able to get out there within 36 hours and put on new tires. To make things worse, the day they came out was the hottest day of the summer by far. The guys that came out were very quick. My car rode so much better and I am not stressed if something happens. When i message them, they are usually very quick to respond.

by Monikki3083

10/10 recommend! The service is excellent, convenient, and communicative. The service tech came out and switched my tires while I was working and it’s been smooth driving. I highly recommend the Treads service. The quality of tires offered, the convenience of monthly payments, and especially not having to wait for hours in the tire shop makes choosing this service a no brainier. Thank you so much Treads!!!!

by Kellalexz

Did not get the tires I really wanted they were out of stock. But I did get a good alternative. They were supposed to be here at 1pm . But they showed early how dare they do that. Took them all of 25 minutes to put on the tires. And the customer service was outstanding. Nice and to the point no drama . I didn’t know how to act having such great service . 5 plus stars you don’t get service like this anymore.

by KWRLD

I’ve recommended Treads to everybody - the customer service is top notch and the product is fantastic and well priced. My tires were installed at my home, in my garage and the service provider dispatched by Treads was friendly and professional. On top of that, I get a tire rotation free of charge whenever I want. I also have peace of mind knowing that if I have a blow out or a tire with a hole in it, Treads will take care of it for me. So glad I use them!

by Chad Rodick

After seeing a posting on Facebook I downloaded TreadsApp and signed up. The next day treads dispatched a company out to my work to install 4 new tires. I cannot believe I never seen TreadsApp before. I truly am amazed at $30/month for the economy u have piece of mind knowing if something happens to the tire treads got you cover 24/7. Treads also provides roadside services such as tow, gas, lockout if u ever need other services along with you subscription. Highly recommend treads!!!!

by EricaO74

Great customer service! Reasonable subscription plans. This was a great opportunity for us to get new tires without having to pay the total cost up front. Budget friendly! And they come to you for installation..definitely a bonus. Now with other subscriptions that are able to be added makes TreadsApp even better! Definitely recommend!

by JamieLeanne0002

I was super skeptical at first but I decided to download it and try it. I paid for my subscription and then scheduled my tire rotation, scheduling was super easy and the company they sent out even came to my work to do the rotation. My tread was low so I scheduled for a tire change and the same company came out the next week and changed my tires. Took about an hour and a half. The company they sent and Treads were very communicative. Simple easy process. Love it!

by Wolfk995

I was finally due for new tires and I came across Treads and when I heard how their services work I thought “wow this sounds very convenient!” They came to my place and installed the new tires and I didn’t even need to walk out of my house for anything! Also they’re cool with Uber/Lyft Drivers! I honestly think this is a must have service especially if you’re in the Gig economy industry where you’re always on the road for work!

by DSBOCA53

I tried a new tire company called treads the best customer service I order my Michelin tires one day and what like about it they came and but them on a my location balanced the tires and the good think is that will let remind you when it’s time to rotate your tires and they have driven trip and it counts down your mileage on your phone . Also the guys I dealt with are fantastic and the tire guy I do believe his name was Luke great guy as well check them out I like because they came to me I love it

by DarwinH.

I signed up for the $80 a month and got the MTT Baja Boss AT for where I live. Yea, $80 over the course of the subscription sounds like a lot but to be honest, for getting tires, quick, professional install with very friendly people is really good. Including road side assistance and what not, I genuinely feel it’s a good price for what you get. I definitely am happy and recommend TreadsApp and company.

by Ms.TH!

I have been going back and forth contemplating getting tires from Treads and glad I did. Not only are they very helpful with those not too familiar on getting the accurate size (which I did get the incorrect size) but direct me on the How to’s and got everything squared away. Love the idea of the repair and rotation as well. I will highly recommend TREADS to everyone I know in need of tires!