TVision app not working? crashes or has problems?

TVision Status

Published by T-Mobile

We’re reimagining TV with you in mind by un-complicating and un-cabling your
TV experience. With TVision services, you’re in control.

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Common TVision Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TVision app on iOS and Android devices. Solve all TVision app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TVision iPhone Issues and Solutions

TVision iOS app crashes, not working, errors
TVision iOS app network issues
TVision on iOS has black/white screen

TVision Android App Issues and Solutions

TVision has errors/crashing/not working
TVision server network connectivity issues
TVision has black screen

TVision iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TVision app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TVision app crashes or not working on Iphone (iOS):

Close and restart the TVision app on iPhone
Update TVision app to the Latest Version for iOS
Uninstall and reinstall TVision iPhone app
Update your iPhone to the latest iOS version

Fix TVision on iPhone unable to connect to server/internet connection issues::

To resolve TVision network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TVision black/white screen (blank screen) on iPhone:

Follow the TVision iOS app troubleshooting guide Here →

TVision Android App Issues and Solutions

Fix TVision not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TVision app issues:

Force Stop the TVision App
1. On android, goto "Settings" » click TVision app. » click "Force Stop".

Update TVision to the latest version on PlayStore

Clear TVision App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TVision app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TVision.

Fix TVision unable to contact server/ TVision internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TVision » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TVision » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TVision on android.

Solve TVision black/white screens issue on Android:

Follow the TVision android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at T-Mobile, developers of TVision.

100% Contact Match

Developer: Gran IP Developer

E-Mail: [email protected]

Website: Visit TVision Website

93.33% Contact Match

Developer: The Observer

E-Mail: [email protected]

Website: Visit The Observer Website

About this app

Choose from the content you crave across Live Sports & News, top-rated Entertainment and more—all at an amazing value. Make the experience your own with premium networks—Get channels like EPIX®, Showtime®, and STARZ®, for an associated monthly subscription fee. It’s TV on your terms. Please note: TVision features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. With buzzer-beating moments for sports fans and up-to-the-minute broadcasts for news buffs—this app Live has your fix. It’s a great selection of some of the most-watched entertainment channels—made for TV lovers. We’re reimagining TV with you in mind by un-complicating and un-cabling your TV experience. Plus, you can get access to great channels like NFL RedZone from NFL Network and so, so much more. Content may be subject to regional restrictions and blackouts. Built to bring you the best of reality, lifestyle, and drama. Available to qualifying T-Mobile wireless customers. With this app services, you’re in control. Download the this app app and start watching today. Please see for more information.