ASHI Helpdesk app not working? crashes or has problems?

ASHI Helpdesk Status

Last Updated on 2020-10-07 by ASHI

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Common ASHI Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ASHI Helpdesk app on iOS and Android devices. Solve all ASHI Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ASHI Helpdesk iPhone Issues and Solutions

ASHI Helpdesk iOS app crashes, not working, errors
ASHI Helpdesk iOS app network issues
ASHI Helpdesk on iOS has black/white screen

ASHI Helpdesk Android App Issues and Solutions

ASHI Helpdesk has errors/crashing/not working
ASHI Helpdesk server network connectivity issues
ASHI Helpdesk has black screen

ASHI Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ASHI Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ASHI Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the ASHI Helpdesk app on iPhone
Update ASHI Helpdesk app to the Latest Version for iOS
Uninstall and reinstall ASHI Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix ASHI Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve ASHI Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ASHI Helpdesk black/white screen (blank screen) on iPhone:

Follow the ASHI Helpdesk iOS app troubleshooting guide Here →

ASHI Helpdesk Android App Issues and Solutions

Fix ASHI Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ASHI Helpdesk app issues:

Force Stop the ASHI Helpdesk App
1. On android, goto "Settings" » click ASHI Helpdesk app. » click "Force Stop".

Update ASHI Helpdesk to the latest version on PlayStore

Clear ASHI Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ASHI Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ASHI Helpdesk.

Fix ASHI Helpdesk unable to contact server/ ASHI Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ASHI Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ASHI Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ASHI Helpdesk on android.

Solve ASHI Helpdesk black/white screens issue on Android:

Follow the ASHI Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ASHI, developers of ASHI Helpdesk.