Contact CarPass Wallet Support

I purchased the app and it’s not compatible with my vehicle. 2024 Honda Odyssey. It showed the vehicle before I purchased the subscription then it says it’s not compatible. Can’t contact them to get my refund

Unable to connect after paying year subscription , please refund and respond to numerous emails sent

Please cancel and refund my money for yearly purchase didn’t mean to purchase

requesting a refund this was not the cadillac app that was recommended for my vehicle

Please refund my purchase as I did not make this purchase nor do I even have a car that can use it. I have been trying for three days to contact someone with ZERO progress. Thank you

I purchased a key connect subscription but cannot connect when I click on set up an account it never connects and yes i am connected to Wifi while trying

I was trying to see if my Honda civic would work with this, it will not. When I signed up it started my subscription before I figured out that I can’t use it. I cancelled the subscription but it says it’s good til 2024. I don’t want to pay for a year that I cant use. My sign in was ddepue1@redacted. Any help in ensuring I’m not charged would be appreciated Thanks

I purchased this app and it’s not compatible with my Ford, need a refund. You made it difficult to cancel, creat a earlier way for your customers.

Cannot use app with my car. Need refund please.

i need to cancel. cant cancel from app need a phone number to cancel

Your app does not work. I want a refund of my money.

I purchase a subscription but was unaware that it is incompatible with IPhone, therefor I can’t use the service. I would like to request a full refund.

This is bull got tricked into sub. My car is not even compatible . Then you want to talk to someone and they dont gave a direct # or any means to get in touch with them. They took the only money I had for the wk until i get paid again. How can i get in contact with someone to get a refund

My car will not work with it the dealership advised me to cancel and I would like a refund please and thank you

Car not compatible need a refund

Greetings! I need someone to get in contact with me regarding a refund because my car is not compatible with this app. I tried call immediately after I got the message but no one answered, but a message came on saying that I had to call back tomorrow during regular business hours. Please contact me regarding this matter. 985-412-0755 Thanks, Lakeisha. James

I need my refund I paid 79 for no reason I wanna my money back

I purchased a 2022 Hyundai Santa Fe Hybrid and it shows my vehicle should be compatible but it doesn’t work. I am attempting to get refunded but if not I will dispute the transaction with my bank because I have already cancelled this subscription. Waste of money from what I can tell.

My car does not work with your application and I need my refund.

Not compatible with my vehicle. Requesting a refund.

Refund for yearly subscription. Will not work with my car. 2675569146 Bob Heaton here - want apply and GET a refund:. Robert heaton and we

Thought this app was compatible with my car and it isn’t. I need a refund on my first months payment because I cannot use the app, but a phone number is impossible to find! Please send me an email.

I been paying for this and can’t log in

Purchased app subscription and service is not compatible with my vehicle. Impossible to reach custom service. The number provided for 24/7 customer service only gives a busy signal after various attempts. I want a refund for a subscription that doesn’t work.

GMC Yukon is not available haven’t used this app at all and I’m being charge please remove payment

I just accidentally subscribe thinking that they work together with On-Star and now not able to contact them because there is no telephone or nothing, website has everything except customer service contacts info, what a scam, need my money back, don't know what to do.

Daughter accidentally purchased app she is 2 need refund asap

I purchased this app and my car is not compatible I will like a refund ASAP

Purchased by accident. Need refund. Can’t find @ny contact info.

My GMC 2018 Terrain will not work.I won’t my money BACK.

I don’t use or have your service. So I would appreciate it If you stop trying to bill my account.

I purchased the app and found that my car was not compatible I’ve tried over and over to get telephone contact for Key Connect Digital car, and can’t seem to find them anywhere on the app. I want a refund promptly and immediately.

Paid for a year of service, 60 days later does not work. Want a refund.

Please refund, does not work on my vehicle after paying for app. My car is not compatible.

I purchased the app on November 29 I tried for several days connected with my car it says that my car can take the app it doesn’t work I want my refund $76 please I don’t know who to contact about the situation

The connect does not work it said incompatible after I purchased it I want to reverse the charges.

Is not compatible with my Lincoln, issue refund. Third time trying to get a hold of this company!

Please cancel and refund if any charges were made by this app that was downloaded on my phone by a child... please advise asap

I have purchased a subscription and I am trying to add my vehicle; however it keeps redirecting me to add a vehicle and another subscription. When I do this; it confirms my subscription and will not let me add the vehicle.

Did not work, please refund.

Paid for service but my vehicle is not compatible. I want a refund.

I payed $76.00 and it said that my car is not compatible. It shows a page with a big bold numbers 403.

Doesn’t work on my car. I want refund

I wanted to unsubscribed I can’t do it from the app or email . The email I use for the app is trap_d74@redacted but I can no longer log in to it . Someone please contact me at your earliest convenience (813)843-7915 Or geremylancaster@redacted Yes I want to unsubscribe from this app I no longer need it

I just purchased a 2020 Chevrolet Trax on March 30, 2021. I purchased a yearly subscription on the car key app. Before I could do anything they required me to pay for the subscription. I downloaded the app and when I tried to register my car, it shows a page with big bold numbers 403 Application is not authorized to requested makes(s): Chevrolet. This is after on the app it says that it is compatible with Chevrolet. I had to hunt for a contact number which is disconnected and an email. I did the email but haven't heard anything yet. My card has already been charged for the subscription. This is not a a good business if the customer service is non existent. I have read several reviews which I wish I had before. The reviews all discuss the bad customer service and the fact that the app doesn't work. I will follow up with my bank if the money is not refund to my account or they can provide the service they have advertised.

So I just purchased a 2021 Cheverolet Trailblazer on March 29, 2021. At about 230p I decided to purchase the yearly subscription on the car key app. Prior to being able to do anything it required I pay for the subscription so I did. As I tried to register my car, it advises me that I can’t because Cheverolet is not supported on the app but it says so right in the advertisement. So of course I immediately cancel my subscription but my card was charged $75.59 advising me I have until March 30, 2022 to use the app, which is extremely frustrating because I in fact and unable to use the app because it’s not compatible with my new car. I sent three or four messages today voicing my concerns and requesting the refund and no correspondence yet! What is even more annoying there is no customer service number to follow up on if complaints are received or to verify the turn around time for handling disputes. Horrible app and horrible customer service up to this point. If these charges are not refunded by the company I will dispute through my bank under the premises of fraud you will not charge me and keep my money for services I can’t use. Good day!