Contact Canopy Support

by AlenaFashionista

I do not recommend this app. I don’t typically write reviews but felt to share my experience so others don’t have to go through this. I Downloaded this app to protect my families internet and web browsing as well as block any unwelcome content on our phones. Slowly, apps stopped working on my phone. I could no longer log into restaurant apps to order food, could not log into my cell phone provider to pay bills, etc etc. I believe it is due to the fact that this app uses Artificial Intelligence. I even had some safe web browsers blocking my access to protect their community as they noted that they believed I was not who I said I was (paraphrasing). As soon as I deleted this app, I immediately regained access to my cell phone provider, food apps, etc. There are better apps out there. DO NOT DOWNLOAD THIS ONE!!

by Drewfus999

Genuinely one of the worse apps I’ve ever experienced. This app works as a control center for all of the “shield” apps. It is completely unresponsive. You will try to change pages or scroll, and the app literally won’t respond. I’ve never seen an app so poorly made before. Now on to the product itself. The shield apps can’t be removed. The only way to delete the shield app is through the shield app - but nothing happens when you try to remove it. Literally nothing. A loading icon will appear for a few seconds, and then the app is still there. You literally can’t delete it. My laptop is experiencing a similar fate - I go to uninstall, it tells me I have to get permission from the control center app, I grant permission, and then nothing. I don’t know if this is actually spyware or some form of scam, or if this is simply the result of some of the most inadequate developers that exist on this planet, but avoid Canopy like the plague.

by Aoneal5

Edit: Response to developer - I understand how to cancel a subscription, but per my review (if you read it) I was only able to cancel 2 out of the 8 months we were charged. Also never received an explanation as to why the account was cancelled in the first place while you were taking our money and we were not receiving the product we were paying for. Or even an apology for the complete hassle this has been for us. Your customer service leaves much to be desired.

We had Canopy and paid with a debit card that was compromised. We had to update the payment method on the website and so we linked it to our iTunes account. We were charged for 8 months before we realized that Canopy had actually cancelled the account despite a new payment method being added. I was only able to request a refund for 2 of the 8 months that we were charged. Canopy itself says it’s not their problem because it was paid through iTunes (although I’m fairly certain they received the money). Terrible customer service and it really makes me question whether or not to continue with their service.