Contact Afriex Support

by $Godsown

I have always trusted afriex but not until recently they started acting up. Firstly, you can’t reach them on any number and now as I write this, I tell you their email cannot be found again( I mean when you send an email, you gonna get a response that the email can not be found). How did I know this? I sent money to a friend last year December 2021, my friend called me and said someone disputed the money and that they have to refund the money back to the sender from one microfinance bank in Nigeria. I was like since December 2021 and someone is just disputing the money in September 2022. So I look for the receipt and sent to my friend so he can go fight it in his bank. Now, I sent email to that effect, although someone replied the mail 2 days later but as i replied the email directly from what I received I got the email back saying “ address not found and your message could not deliver “ I have deleted the app tho when they put my account under review. At first they ask for my IF card, now they want me to send my bank statement and last for digit of my debit card. I will rather use other app that sends dollar to dollar instead of them. And I am going to report them. It’s looking shady now.

by Always Twinkle

They start out processing your transactions with no issues and operating in a professional way but as with most things associated with Nigeria, the service is not sustainable. Their rates change and they nickel and dime you to death. Once your money gets into their hands you are at their mercy because they hold onto it and you can’t get your money back no matter how hard you try. The best part is they try to force you into opening a bank account with them and the first thing they ask you for is your social security number ……
I can’t believe I got suckered by them I should have known that it was too good to be true. I guess though that they lure you in and there is the initial honeymoon phase, everything is going so well but they are grooming you, the they start coming at you with ridiculous and unusual “change in policy”, crazy rates and service fees. All I can say is if any one out there is thinking of using this company for their money transfer or in any other capacity, just DON’T because I learned the hard way.

by I Amnot Yourmate

This app shouldn’t exist on this platform. I am not one to write reviews but if there was a way to rate something less than no stars then that’s what I’d give this app. My third transfer on the app was woeful and the customer service experience is nothing to write home about. They don’t have a contact to reach and the chat/emails and ticketing system on the app isn’t met with the urgency a transfer requires. Till this moment my money hasn’t been refunded, transfer didn’t go through and my ticket created hasn’t been responded to. The money in my wallet can’t be withdrawn to the account and no useful help has been given. I would definitely not recommend to any human with senses. Also to the 896 people faking 4 & 5 star reviews, you’d soon find yourself in the same situation and possibly regret your lies