OneGold Reviews

Initiated a withdrawal of funds on June 27 - funds had been available on my account for days - and 9 business days later the withdrawal is still “processing”. Support has now lied twice that “It’s being sent today or tomorrow”. No other contact. I wonder what is it that they have done with my $ that makes it so hard to return now. By the way - I decided to withdraw after trying to buy gold on their website and not being able to complete the purchase due to the process being glitchy. All of this has been communicated at length to their useless support. Nothing but aggravation and loss - horrible.

Updated to respond to the ‘developer’s answer’ below: it’s a lie that your support contacted me next day for more information. I initiated all contact - 5 times via email in the 9 business days it took to wire back my funds. Your support person at some point told me it would be faster if the wire went to my originating account instead of the one I wanted so I provided the relevant data but that was after I emailed her. And the wire still didn’t go out. Only when I called in days later, on the 9th day and spoke to another support person on the phone did the wire get sent out. What a bad look to turn it around and try to blame the customer on top of everything.

The only way to withdraw money is to pay to send a wire to yourself. If you set up ach, the account you enter will not be what shows up on your account, they blame this on your bank and state it is just a “dummy” account # made up to protect the real account, and when you withdraw, money disappears and this app states funds have been withdrawn. I’m out $4000 because of this and in process of suing these thieves. Also, they don’t actually hold the gold and silver you purchase, it’s basically an IOU, that’s why if you ask for your metal you have to purchase it through AMEX, a precious metals dealer who charges some of the highest premiums, thus insuring you get far less metal then what they were “allegedly” holding for you. As has always been stated in metals investing, if you don’t hold it you don’t own it, stay away from this scam and all others like it. Your metals are absolutely not “allocated” as falsely promised, you just get an amount that you “supposedly” own and then are charged storage for it. If it’s not allocated and you have to purchase with high premiums from AMEX, I assure you it was never there in first place, buyer beware of this scam!

If you sell gold, it will say $0 fees on OneGold . I sold 10k of gold and they charged $154 without showing it on the fees. Ridiculous amount of fees and hidden. Should be illegal. Update: After calling, reading the website, and through emails, these guys are all over the place. On the website they said there’s a .30% premium for selling. On the phone they said there’s a .8% premium for not only selling but buying too. There are fees on OneGold, so don’t be fooled.

Update: Customer support is extremely unhelpful and rude. Luckily my bank, was extremely helpful. I paid $30 to cancel the transfer and ended up saving over $130 in fees. this app responded saying they do not advertise no fees on OneGold , yet if you buy/sell gold on OneGold , it says 0% service fee, 0% transaction fee. They say this is all listed in their FAQ, yeah, it’s no wonder why it’s frequently asked! Because they don’t make it clear. They try really hard to convince you there are no hidden fees, but there are indeed hidden fees. Be aware of that moving forward.

I decided to give OneGold a try and play with a few hundred dollars until I got serious with it; bottom line it’s a shady waste of time.

Charge for storage; ok cool makes sense.

Try to redeem; apparently you have to wait 60days. But it only tells you this after the “sell” portion of the transaction goes through...so it refunds you back in cash instead of the product you are holding.

Also when redeeming, it does screwy math and money went missing. I had Swiss gold valued spot at ~$287; I placed a redemption order for ~$280 of products. Said $0 of fees owed. OneGold said I had the 10min (gives you a timer) at that rate; I hit submit.

I instantly had exactly $0 in my account where I should have had ~$6-7. I get that spot price fluctuates, but it was locked in and it still went missing (not to mention exactly $0, no chance of being that exact). I figured I’d give it some time; took about 15min for this app to say I didn’t qualify for redemption at the time and put the ~$280 figure (not ~$287) in cash instead of Swiss Gold where it came from.

Glad I gave it a test run before doing any serious investing.

Also, APMEX’s spot prices seem to be significantly higher than places like Provident Metals.

I will just go back to the way I’ve been doing it; save up in a bank account and purchase from Provident Metals directly.

OneGold needs to be updated to display redeemable value. If there was a good alternative, I would close my account because of how bad their customer service is. I was given attitude and told “only 3% of our customers do what you’re doing.” Understood, but redemption is a very specific feature that sets this app apart from their competitors... supposedly.
When attempting to redeem, I waited and waited and my order was cancelled. I’d made a bunch of transfers to support a redemption and - because of fine print saying the funds you’re using need to be in your account for 60-days prior to redemption, and the website and app not taking this into account - now after their fees and something their staff did to “help me resolve my issue” I now have less metal on my account AND have a negative balance. Requested a call back from a manager at least three times and my tickets were just marked Closed. I’m going to make a redemption and consider my options. I will also no longer buy from APMEX because of their affiliation and this poor experience.
I’d happily have given 3 stars had customer service been polite. Or 4 stars if/when the redemption page warns you of your redeemable value. Or 5 stars if you could exchange multiple metals to make a redemption against another metal. Until then ✌️this app.

The price of metals and the CTFC is always different. The CFTC price is always lower than this app price. The fees and premium are confusing. Customer service, the website, the application will all give you different numbers. A feature that needs to be added is being able to DCA by grams rather than ounces. I would love for trigger notification to set a buy or sell. If price goes below number. Buy. If a price goes above a number. Sell.

Also, add grams as a measurement. It’s easier to read grams then 3 decimals places in ounces. Thanks.

I have a on & off problem with the site. I have made a lot of purchases. But US Silver it often denies my purchase for no reason . I can buy anything else ! Then after weeks it suddenly allows purchase. Customer service never does anything in my opinion except tells me to send them pics of the screens I see. Nothing gone. Hope u have better luck.

Sure beats having physical gold on you. I used to buy directly from APMEX, but not anymore due to the old fashioned vibe that comes across from the side. this app is fresh and partnered with them—the best of both worlds. I’ve had some issues but my questions were quickly resolved. So far so good! The only thing I’d love to see is a widget on the phone to swipe left from the home screen to see some quick stats and/or an watchOS app! Keep it up!

I think OneGold gives the best of all way to invest in precious metals. You can go about buying by dollar amount and by ounces. You can set up auto purchases, which for me is weekly. I like that because I will for sure stay on track to buy every week. You can also sell what you have at anytime or redeem it for physical precious metals. Great idea, and great app. I would suggest it to everybody.

Been looking into blockchain type gold and silver products lately not just since the de-coupling of physical metals from the spot price, or the covid-19 pandemic. But for the liquidity. I also feel better knowing that it is backed by real physical goods unlike some paper assets that seem to be defaulting on contracts. This product makes me feel like I’m diversifying my metals portfolio while still sticking to what I feel is a wise decision at this time in history.

Whether you have a lot or a little, OneGold will help you dollar cost average in to the metals market. If you want to possess it, order it from your account. Got too much at home? Keep it on OneGold . Sure better than leaving your funds in the bank while the gold and silver market is slated to make wonderful gains in the coming years. My experience has been great for a long term strategy.

So I don’t really ever write reviews but OneGold is awesome, especially when you don’t know where your money is going in this time. I have a choice to my future and it’s not chosen for me. Only thing I’d like to see is for me to buy metal with metal, instead of having to sell it for paper then buy metal, you can still charge the 30% but it’ll make it easier in the long run. Still you guys are awesome and I’ve been getting others to join in as well. Thanks.

I heard about OneGold from TMFR. I made the mistake of placing my first order by check. Got a good price, but the Snail Mail took a week to get there and they cancelled my order and wouldn’t honor my buy price. They told me people try to game them. I bought around $20 and it was straight up from there, I mailed the check straight away...I’m going to continue using the service, but buyer beware with check purchases.

I’ve looked around for a service which offers the sell of precious metals for sometime now. When I found out about this app I checked out OneGold and over their website. I like what I saw and was reading. Overtime, I signed up and start investing small amounts of money. So far OneGold and overall business model is great. I have nothing to complain about. I’m looking forward to investing more due to simple apps like this app.

Both the website and iPhone app are very intuitive and beginner-friendly. Transactions are processed instantly and customer service response is also lightning quick. I have only experienced a minor glitch due to lack of inventory when trying to buy platinum over the last few days, but this may very well be due to external factors. I love this app and very much wish they will be expanding their services in the near future, perhaps offering a global credit card or similar resource.

Great way to get exposure to diversify. Have always liked gold, silver, and platinum and with OneGold you know, although a bit more when redeeming, I don’t mind the extra dollar or so for the extra dollar or 2 for the consistency, guaranteed insured/vaulted services from brinks as well as Loyd’s, and 2 day shipments almost every time when redeemed through Apmex. One of the main perks is the ability to trade the metals as easily as stocks, especially with today’s major swings.

I have 15 credit cards and the problem is keeping them open so they don’t get closed for inactivity. I use one golds auto invest feature for 6 of the cards I never use and put 10 dollars a month on each card. Then at the end of the month I have about 60 bucks to spend on silver. So I just put it into the Swiss silver products and when I reach $1000 I usually get it delivered in physical bars. Fast and convenient for keeping my cards active and keeping a subscription. 5/5 for ease of use.

OneGold and service is a great idea: but I’ve tried to sell my silver and purchase gold for delivery over 12 times in the past week—and so far OneGold has not allowed me to do so. Although I know this company is reputable and thus remain hopeful that this issue will soon be resolved: at this time I’m reviewing OneGold very poorly—as what’s the point of buying metals with OneGold if it cannot easily be redeemed for physical metal which is delivered safely and quickly to our homes??? I’m extremely disappointed and have concerns about OneGold’s legitimacy until I have proof that redemption of my purchased metals is possible.☹️☹️☹️

I have been buying gold and silver from APMEX for 3-4 years. I have to date never had a problem with my purchase arriving on time. I also listen to ERIC SPROTT weekly on u-tube under Eric Sprott’s weekly round up. He gives his appraisal of the precious metals markets and the stocks he is interested in. Both are reliable and trustworthy. I have placed money in the hands of both groups and trust them implicitly. I am now placing money with this app and it is a perfect way to protect your wealth against the devaluation of fiat currencies.
It’s the best way I have found to buy and sell precious metals. Easy to move money from gold to silver holdings and easy to trade metals for fiat currency. SIMPLE AND STRAIGHTFORWARD!

The fact that your able to store digital assets, and redeem into its physical counterpart. Had this application for a few years now and I’ve never had any issues at all.. easy interface and user friendly. You won’t regret making automated deposits watching your account grow.