Contact aha Support

by Sunil0710

Aha is a disaster app, and definitely it’s not suggestible app to download into mobile phones.

Its been half day since I have been using this app and below are the bugs/defects noticed in the app.

The main problem is, an account is not synchronized across the multiple devices.

Apple TV App:
1. In the official website they have mentioned that it’s compatible with Apple TV, but it’s not really compatible.
2. Even though you have a subscribed user, the profile says “You don’t have any active subscriptions”. And will not allow you to watch anything.
3. With in the app navigation is not user friendly and smooth as when you compare with other apps in Apple TV.

Apple Mobile App:

I was able to login into mobile app for the very first time and logged out after few hours. Since then I have faced bellow issues.

1. When you try to login using mobile number it’ll not allow you to login.
2. If you try to login with your email, the app is crashing with out any error messages.
3. If you try to login again, app stuck with Blank Screen.
4. If you contact the customer care, they’ll guide you through offload the apps data, delete the app and ask you to reinstall the app. After doing this step you’ll see point 3 issue.
5. Now the agent will ask you to follow setup 4 and ask you to restart the mobile, at the issue is still persists. The next answer suggestion from agent is that, login through web browser and cast to your tv.

by Sravya9K

I purchased an annual subscription to the Aha app last year, and it has been a deeply disappointing experience. Nine out of ten times, I encounter error messages when trying to play videos, both on mobile and TV. Despite my persistent efforts and multiple daily attempts, the videos rarely play.

I’ve tried troubleshooting by uninstalling and reinstalling the app multiple times, but it has made no difference. This situation is incredibly frustrating, and I feel that the money spent on this subscription has been a complete waste. It seems like there’s little to no value in the service provided, and I question the quality of testing done on this app.

It should be a straightforward process to enjoy the content I’ve paid for, yet it has become a daily hassle. I hope the developers address these issues promptly to improve the user experience and provide the service they promise. Until then, I cannot recommend this app to anyone.

by Use It When U Need

No one can create a app worst than this! Congrats you have own the best worst app of the century! Looks like we paid to app only to practice… patience, ignorance, learn more to count till 10 and pray some power to make the app work each time it gets updated. Ever since i was forced to update the app v2.0 i was never able to login and use my subscription and its more than 5 days now. Are you planning to return the services? Or going to fix only to subscribers who you know and reaching you? Not even a curtsey communication about Ongoing issue and when it would be resolved! Looks like typical low grade streaming company just grab money and leave customers with no option or fix only subscriptions only who were able to reach customer support. If you charging us fee in USD, we expect minimum customer support in US time. Never seen any app down with basic login issues for 5 days now. Frustrating and ridiculous app !