Contact LEGO Support
Company Name: LEGO
About: The LEGO Group is a family-owned company based in Billund, Denmark and best known for the
manufacture of LEGO-brand toys.
Headquarters: Billund, Syddanmark, Denmark.
LEGO Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with LEGO® Builder. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LEGO® Builder. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of LEGO
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Get Pricing Info for The LEGO GroupContact The LEGO Group! Or Contact Support
Need help using The LEGO Group? Try their Help Center now!
The LEGO Group in the News!
Social Support and Contacts
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The LEGO Group on LinkedIn!
Read 3 Customer Service Reviews 😭😔💔
Won’t remember my collection.
by Rstocks1
This used to be a good app. I’ve purchased 60 lego sets this year and each time scan and save each one to my collection. Two days ago I went to scan another and all of a sudden I only have 28 sets. Not sure what happened to the rest. So I figure it’s an issue with my phone. I open the app on my iPad which shows 60 sets and I literally watch it revert to 28. So I now figure I have to try and figure out which sets are missing but it will not save any new sets. I can scan one, watch it add and see my collection go to 29, then immediately disappear and go back to 28. Refuses to accept any more sets. Lego support is no help either. They insist it’s my device. I would agree but it’s on any device I sign into. So now the app is useless for keeping up with my inventory.
App Crashes with 3D Instructions Frequently
by Cchoffme
I’m building the Bookstore and when in the 3D instructions it crashes frequently while trying to view the instructions for the first building. If you scroll the scroll bar at the bottom of this set of instructions for the first building, it always happens within seconds. Going step by step, I can get about 1/3 of the way thru the first building each time, but it always crashes before I get to the second level of the first building. I love the app in concept though; I have trouble with the paper instructions due to color blindness, and the backlight on the tablet really helps. (Wish Lego would add a color notation next to the blocks needed for each step in the instructions!). I’m using an older IPad Air 2 if that helps.
Barely does the job
by Tom54235773
I don’t know how this app gets so many 5 star reviews, I think the experience is pretty bad. First, it doesn’t seem to stay in memory, if you switch to another app, chances are this one will need to reload, slowly, and then forget where you were. Second, the whole purpose of this is to look at instructions, but this has some bad, non-native PDF viewer (e.g. pinch to zoom zooms from the center of the screen not under your fingers) that just feels wrong on iOS. Third, it really wants you to create an account instead of just using iCloud to sync. Finally, the quality of the instructions just isn’t that good. Sometimes it is nearly impossible to discern the color of pieces.
Have a Problem with LEGO® Builder? Report Issue
Why should I report an Issue with LEGO® Builder?
- Pulling issues faced by users like you is a good way to draw attention of LEGO® Builder to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a LEGO® Builder customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LEGO® Builder.
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