Company Name: Merlin Entertainments
About: Merlin Entertainments is the largest European entertainments company operating in Europe.
Headquarters: Poole, Dorset, United Kingdom.
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Get Pricing Info for Merlin Entertainmentsby John_kraj
An App is supposed to be helpful. This does the opposite, especially the map/direction. Not sure who designed this, that person/team reviewer hasn’t even bothered to enable Feedback (feedback option on Info takes you to a page that tries to sell you more passes!). Maps should have names to the entities shown - it has absolutely none, and that results in confusing directions that make you go around in this maze. This app/map is everything a helpful app should not be… Sad
by %GrumpyOldOne%
Has the potential to be a good app, but the real-time data is all wrong. When queue was indicated 50min, I only waited 20. Shows indicated at some places at 1230 where on the opposite side of the park at 1300...
please check what universal and Disney are doing and just copy them, and you’ll have a decent app. In the mean time I’ll delete the app and use the paper map which is much more useful.
by Djcjdc
Overall the app wasn’t very helpful. The wait times on rides were wrong. It almost always said 5 min even if it was actually 30-60min. Show times also wrong which led to some frustrating experiences were we planned for a movie but was 15 min late. Having recently gone to Disney and their app was very helpful to planning a great day, this app was disappointing. Navigation also not intuitive.
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