The In app not working? crashes or has problems?

The In Status

Published by The Information on 2023-10-04

The Information is the leading publication high-powered tech executives and
founders read daily. App Features: (+) Exclusive Coverage: Read deeply
reported stories from the largest newsroom in tech.

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Common dislikes about The In app

- Cannot save/read later articles

- No dark mode compatibility

- No widget to show top headlines

- No iPad version available

- Subscription may be too expensive for some users

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Common The In Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The In app on iOS and Android devices. Solve all The In app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The In iPhone Issues and Solutions

The In iOS app crashes, not working, errors
The In iOS app network issues
The In on iOS has black/white screen

The In Android App Issues and Solutions

The In has errors/crashing/not working
The In server network connectivity issues
The In has black screen

The In iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The In app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The In app crashes or not working on Iphone (iOS):

Close and restart the The In app on iPhone
Update The In app to the Latest Version for iOS
Uninstall and reinstall The In iPhone app
Update your iPhone to the latest iOS version

Fix The In on iPhone unable to connect to server/internet connection issues::

To resolve The In network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The In black/white screen (blank screen) on iPhone:

Follow the The In iOS app troubleshooting guide Here →

The In Android App Issues and Solutions

Fix The In not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The In app issues:

Force Stop the The In App
1. On android, goto "Settings" » click The In app. » click "Force Stop".

Update The In to the latest version on PlayStore

Clear The In App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The In app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The In.

Fix The In unable to contact server/ The In internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The In » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The In » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The In on android.

Solve The In black/white screens issue on Android:

Follow the The In android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Information, developers of The In.

Verified email

Contact e-Mail: [email protected]

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Developer: The Information

E-Mail: [email protected]

Website: Visit The In Website

About this app

The Information is the leading publication high-powered tech executives and founders read daily. (+) Exclusive Coverage: Read deeply reported stories from the largest newsroom in tech. (+) Daily Briefings: Get the day's news analyzed for you by The Information's journalists. (+) Podcasts: Deep-dive into topics like startups and venture capital with our reporters and special guests. (+) Top 10 Tech Stories: The most important stories in tech, curated and summarized throughout the day. (+) News Alerts: Stay up to date with push notifications about breaking stories. (+) Events Calendar: Keep track of the biggest events in tech—including earnings, IPOs and product announcements—all in one place. Download TheIn and start reading the best in tech news today. Our goal is to build the best experience to keep you informed on what matters most in tech. If you have any feedback or questions, please email support@theinformation. com.