Contact Lover Support

by Verobp

I downloaded the Lover app with the three-day free trial that I could “share” with my partner. The developer said the app could be shared, but nowhere did it say that the subscriptions would be individual and separate even if you shared. After 2 days, we decided the app wasn’t specific enough for our purposes, so I canceled the free trial and future subscription.

Two days later, I woke up to a charge on my account for $120. It was the app in question: Lover. Turns out that even though I canceled on my side, I was charged anyway because my partner didn’t cancel on his side.

We were told the app could be “shared” with your partner, and we were never told we would have our own separate subscription. The developers of this app lack transparency in their operations. On this basis alone, I do not feel I can recommend this app.

The information provided on the app is actually good, but for those of us who are well on our way into a sex-positive journey, it feels a little 101; we need something more profound and specific.

I asked the representative at Apple who helped me if I could request to submit a report to Apple about this developer and app, and I was told all I can do is leave a review. I feel Apple should have a better policy to handle developers who don’t communicate properly with customers.

Thank you!

by A Greatful Man

Okay at first this seemed very promising but was quickly let down. I had an appointment with the theripist which I waited a long time for. First of all. It was through text not voice. Didn’t like that. Who wants to type for a half hour. Anyways I log in at 3:30 and the app says your appointment is in begin in 15 minutes. Thinking she was running late. I log in 10 min later and I see a message at 3:32 which I responded too but she never wrote back. She just assumed since I was late and left. I went to rebook later and 2 weeks away for another appointment which I had to pay for? I waited 20 minutes on the app for her to reply back. Anyways I deleted the app and got a refund from Apple. Woohoo. Worst app ever. So not worth the money.

by ElJefeTX

The types and amount of personal data this company collects and has the freedom to share or sell is far beyond what even google or Facebook collects, and this is a payed service! Highly exploitive and inappropriate, especially considering sensitive nature of user’s content on this app. Read the privacy policy. It’s scary. I cancelled my subscription immediately after reading it.

If the Lover team wants to assure its customers that their data is private and safe, they should do so clear unambiguous terms in their privacy policy, and they should stop collecting sensitive data that is directly tied to customers’ identities.