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by Sarbear258

Honestly the app itself deserves 3 stars. It’s great if you are starting out in fitness but the app itself is glitchy, confusing, and the meals that are included have insanely small portions that seem borderline unhealthy. I’m giving this a 1 star though due to their terrible customer service and sketchy subscription.

The way they do their subscription is very slimy and unethical. I canceled my subscription on the Apple store months ago and received a notification that I was charged the annual subscription fee again. Since I didn’t cancel my membership on their website as well, my subscription was still considered “live.” They don’t send you a notification saying when your subscription is about to be renewed, only after they charge you. I sent them an email about this and they essentially told me that I should have read the Terms & Conditions more closely (which they intentionally make very difficult to navigate) and they wouldn’t refund me. BUT I get my subscription until October 2021, so I should be happy about that. It is incredibly disappointing that the company is so shady about their subscriptions. I’m going to have to file a claim with my bank to attempt to get my money back. There are many more issues with my experience with this subscription but buyers please please PLEASE beware of how shady this company is being with subscriptions before you purchase.

by Cdf1012

Although the work outs and recipes are great, this app has too far to go as far as functioning the way it was intended to. The app continues to close itself out whenever you minimize to change music even though they said they fixed that. For some reason, my entire workout that I logged my weight and reps into, the logs disappeared. It says I completed the work out, but it doesn’t show me what weight I was using. This is a problem for me because I want to track my strength gain over time. Grace even said it would encourage us to use higher weight as the weeks go, but this has not been the case for me because it won’t log my weights. This app was not ready for release.

Update: I decided to try again since it has been a few months since I tried the app, and I was hoping they fixed most issues. Even just registering again there’s SO many problems. The screen will freeze, or will request your information again and not let you move on to the next screen. I really want this app to be good because I love the work outs and recipes, but it continue to not be user friendly.

by Can U Not Idec!??

I would give 0 starts if I could. I first downloaded this app 1 year ago and bought the 1-year subscription because it was a good time for me financially and why not. However now, due to COVID-19 I have been financially devastated. I am working 2 jobs and going to school, risking getting/spreading COVID-19, just to try and survive financially. A few days ago, Shreddy automatically renewed my subscription without sending me an email reminder or a notification from the app. I reached out to their customer support and they told me they don’t issue refunds and there’s nothing they can do. THIS IS UNACCEPTABLE. I now have a negative balance on my account and cannot pay my bills at the end of the month. This is supposed to be a company that cares about its customers but now I can clearly see this is just another cash grab.