Contact Diet Meal Planner Support

by Lizzzz712

I wish I could give this app zero stars. I NEVER write reviews but my experience with this app and their customer service was despicable. I signed up for a week trial and after using the app for a couple days decided it was not what I was looking for as it did not have food options or flexibility that I liked. After about 3 days I unsubscribed and deleted the app. Or so I thought. I got an email on the last day of my trial saying I had been charged $86 for a 2 month membership. I contacted the support and explained that I cancelled and questioned why I got charged and they sent me an automated reply sending me a link to unsubscribe and telling me that there was no way for them to manage my account. I emailed back and requested that I be refunded as my subscription should have been cancelled before I was charged. I continue to get automated replies. I have been emailing them for at least an hour now and every single one I send I get an automated reply in return. The customer service is horrible. They have no number listed for me to call. And I have attempted to redownload the app and log in to manage my account and I cannot even do that. Every time I try it wants me to put in my card information and sign in again. DO NOT waste your money on this app. They should consider getting better customer service.

by Asdfklnwe

Initially loved it, but there’s a bug that causes the food you’ve entered for the day to randomly disappear (therefore inaccurately representing the number of calories taken in) I’ll enter in a lunch meal and snack, then later for dinner I’ll check to see how many calories I have left and the value is incorrect. The interface shows the user how many calories left for that day. But then when I click on a meal I’m like “where are the 3 hard boiled eggs I’ve added (twice now)” - or I’ll be like “There’s no way I have 1100 kcals left at 730p and I’ve eaten 3 meals”.

After the third day it was frustrating... adding meal items 3 and 4 times. I need to trust what the software is doing.

It is too difficult to add a meal on the fly. For instance: I prepare my own salad and it may have different ingredients (and quantities) every day I prepare it (therefore I can’t save it as a recipe). I have to add each part of the salad as a food item under that specific meal. Which wouldn’t be the problem, except for the fact that items will randomly disappear. It may be the next time I open it, it could be 3 hours after. It’s inconsistent and frustrating. Great concept, free apps have ironed all of this out.

Had I not been paying attention, I would have been eating extra calories a day because the app drops what I had been logging.

by Rave Hyuga

I really did enjoy the app at first, but I noticed that it would change the quantities of some general food entries (such as setting my .5 banana to 1), and sometimes change manually entered calories and nutritional values to outrageous numbers (sometimes 55,000 kcal). This throws off all your averages, including your carbs, protein, and fat intake counters, and can occur to any manually added entry added in your calendar (even if it’s a week old) making it impossible to keep proper track of your intake average.

While customer support was friendly, and assured me this issue would be resolved within a week, no additional updates have been released since that conversation resulting in almost zero dinner entries for me since it’ll just mess them up anyways.

I went from high recommending this app to friends and family to warning them away because of this issue.