Contact Asana Rebel Support

by Kimmaklyn

I clicked one month subscription, just to try it out (I’ll come back to my subscription at the end of this review). I answered all the usual questions, and began my first workout. The video quit half way through the warm up, which could have been my WiFi. It happens. I switched off the WiFi to use data, and the video was still stuck. I tried restarting the app, and it automatically took me back to the beginning of the video as if it had no memory of where I was (For $15 a month, it should keep my place). So I tried fast forwarding to the part of the workout where I left off, but you can’t fast forward. So I chose to skip set, and it completely skipped the rest of the warm up. It went straight to the workout. I thought, “Fine, I guess I’m working out then.” I could not even keep up. It goes too fast. Sorry, but I do not want to hurt myself when I can’t keep up with good form. And since I know I can’t rewind or fast forward seconds at a time, there’s no way this is at all going to be compatible with my life - for $15/mo?! I went to cancel after activating my MONTHLY subscription literally 15 minutes before and it is set to take $60 worth out of my account. So now I have to try to stop apple from taking my money. Honestly, if it was just $15 that I lost I would have just been like “oh, well. That’s what I get for trying something that doesn’t offer a free trial.” This app is terrible! I do not trust this company! Do not waste your time or money!

by The Next Leading Man

I am beyond annoyed and flustered at Asana Rebel’s billing. No less than 4 times have I purchased a subscription at what is billed the “premium” package, only to be denied workouts and forced to buy a more expensive package that is the “true premium” or “unlock everything” package. This has resulted in over $250 in losses over the course of a year, via purchasing the “same product” over and over again. I have cancelled all subscriptions and will not be using this product again.

I’ve found the workouts to be sufficiently challenging and a nice variety, but interacting with the screen at any point in the workout proves to be impossible. If you need time between movements/a movement is too much to do in a given moment, trying to pause for a breath can result in you missing an entire exercise, as the screen does not register your touches, which results in my personal frustration for needing to fiddle with both the pause button and the time icon/bar trying to recover that exercise.

Unless sufficient software repairs are made to this app for its billing and interface, I would not recommend it. Decent content does not counterbalance a customer’s user experience.

by KAYTOG

I would gladly give my money every month to have the old program back. You had the option to start a 4-6 week long program based on your needs. The workouts were perfect and only took me about 2 weeks to start seeing incredible results. I even got abs for the first time in my life! Now that option is gone. You can still access the old workouts but they don’t register on their workout log anymore so it doesn’t show that you worked out for the day if you do an old workout. Also, there are only 5 workouts available from each old program (fatburn, bikini body, stretch & move, etc.) so there is no progression or building towards a long term goal. The new workouts are 5 minutes shorter than the old ones and include a 5 minute warmup and an 8 minute cooldown. So your actual workout is only about 10 minutes long, and has proven to been much less effective than the old ones. You spend more time warming up and cooking down than you do working out- what’s the point of that? The programs were what made this app great. I’ve seen lots of customers express similar concerns and I’m not sure why they don’t seem to care? They would be making loads more money if they incorporated both the old and the new. I’m only subscribing as long as the older workouts are still accessible. If those leave, I’ll finally cut ties...unless they decide to listen to the people who’ve supported them the longest. ✌🏼