My PBT app not working? crashes or has problems?

My PBT Status

Last Updated on 2024-07-19 by archer malmo

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Common My PBT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My PBT app on iOS and Android devices. Solve all My PBT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My PBT iPhone Issues and Solutions

My PBT iOS app crashes, not working, errors
My PBT iOS app network issues
My PBT on iOS has black/white screen

My PBT Android App Issues and Solutions

My PBT has errors/crashing/not working
My PBT server network connectivity issues
My PBT has black screen

My PBT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My PBT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My PBT app crashes or not working on Iphone (iOS):

Close and restart the My PBT app on iPhone
Update My PBT app to the Latest Version for iOS
Uninstall and reinstall My PBT iPhone app
Update your iPhone to the latest iOS version

Fix My PBT on iPhone unable to connect to server/internet connection issues::

To resolve My PBT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My PBT black/white screen (blank screen) on iPhone:

Follow the My PBT iOS app troubleshooting guide Here →

My PBT Android App Issues and Solutions

Fix My PBT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My PBT app issues:

Force Stop the My PBT App
1. On android, goto "Settings" » click My PBT app. » click "Force Stop".

Update My PBT to the latest version on PlayStore

Clear My PBT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My PBT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My PBT.

Fix My PBT unable to contact server/ My PBT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My PBT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My PBT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My PBT on android.

Solve My PBT black/white screens issue on Android:

Follow the My PBT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at archer malmo, developers of My PBT.

About this app

Download MyPBT today and simply use your same login credentials as the My PBT online portal. Stop by your nearest Palm Beach Tan, and a PBT expert will help you set one up. Then download MyPBT and sign in using your My PBT credentials. Manage your PBT account from the palm of your hand. You’ll get a follow-up email with login instructions. Don’t have a My PBT account? With over 550 locations, Palm Beach Tan is the nation's largest and most trusted indoor tanning provider.