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Read 76 Customer Service Reviews 😭😔💔

4.6 out of 5
David
2023-09-12

Please provide a means to ask a question about what is presented. The producers for content would be best but a comments section to inquire of subscribers would also work. I don't think it a good idea to turn Daily Wire into a venting and complaining activity but there have been many times when I needed to get clarification of something said.

Dana B Becton
2023-03-15

Paid for a Daily Wire subscription to watch Matt Walsh's movie...WHAT IS A WOMAN? I have YET to have DW recognize that I paid for a subscription...always asks me to 'subscribe' when I log in. No service provided, I will be deleting any additional payments.

Nothing Wrong W My Computer; I Don't Believe There Really Is A Mailbag At All.
2023-02-03

I don't believe there IS a Mailbag.

Catherine Walsh
2022-11-03

I signed up to watch Matt Walsh's movie. I have been trying to cancel since then. When I get on the app, it says that I'm not being billed. I most certainly am. I spoke to someone by email and the women stopped the conversation. I canceled on the online form. I am still being charged. I love what the DW is doing but during this economy, I can't afford it plus it doesn't play properly on ROKU. It's driving me crazy at this point. It's been 5 months at $15 a month. We don't want to maintain the subscription. Under these circumstances, I won't ever sign up again. Initially, I would have when the inflation went down.

Sarah Robinson
2022-10-22

My comments are the same as everyone else above! I have close to $250.00 on my credit card! I only signed up to watch the Matt Walsh movie! This is so incredibly unfortunate as I love what you're doing, but there is complaint after complaint about your horrible customer service. You are losing so many supporters, including me! I'm also still fighting for the refund. Please tell people where to contact you and how we can all get our money back.

Tricia Hart
2022-07-19

I was charged 93.60 for a year subscription and can not log in nor does the Daily Wire customer service Respond

Grace Marie Williams
2022-07-15

There's nothing on here that tells us how to reach them

Dr. Morse
2022-07-09

Emailing for my wife. She spent $200+ for premium service two weeks ago but still today there is no “Daily Wire” channel on our Apple TV. If you don’t respond to this email immediately I will contact the FCC, my state Attorney Journal, the Better Business Bureau and my attorney. Dr. Morse for Jennifer Morse

Melissa Morang
2022-06-24

I am disappointed and confused. All I wanted was the Insider plan, but was immediately charged $.99 $48 & $60. Please refund my money asap. I have tried to resolve this but get no response. Thank you. Melissa Morang

Laurie Matocha
2022-06-22

I NEED REFUNDED IMMEDIATELY! PLEASE CALL US AT 281-203-4072 OR 832-392-0617 THIS WAS AN UNAUTHORIZED CHARGE!!!

Julie
2022-06-18

I’m reading all this messages and almost all of us have the same problem they took $48 from my account that I DID NOT authorize. Someone need to answer I tried to cancel this think but they make it impossible to do it. I don’t want this money out of my account specially in this time!

Leslie Smith
2022-06-15

I just spent the better part of an hour, writing an email, only to discover that it probably didn't go through. PLEASE CANCEL MY "ALL ACCESS" MEMBERSHIP TO THE DAILY WIRE, IMMEDIATELY!! I want my money back in my account TODAY, along with the money for the "Truth Bomb" which I ordered from The Daily Wire Shop. Your customer service is terrible, as well, and the site is confusing to navigate. Again, please CANCEL MY SUBSCRIPTION, AND REFUND MY MONEY, BOTH FOR THE SUBSCRIPTION, AND THE "TRUTH BOMB" FROM THE DW SHOP. If I don't receive a prompt response, I will contact my attorney.

Melissa Ortiz
2022-06-12

I was confused because I had so many issues trying to get logged into my account. I accidentally subscribed to an annual all access membership. I have sent in multiple tickets with no response. Customer service is non existent

John F Claxton
2022-06-07

Have 3 charges on one day (6/6/2022). $.99; $48.00; then $192.00. I am unclear on what these charges are for. I only signed on to watch Movie by Matt Walsh. Please advise ASAP! These charges hit my AMEX and will need to dispute them soon if not clarified/rectified.

Jill Guess
2022-06-03

The Daily Wire has charged me 3 x in one day. And error appeared at the time of processing causing the charge to go thru 2 x. I didnt think it went thru due to the error but it has. There is not a contact # to call for a refund. Horrible time with this and i will never support The Daily Wire again it seems crooked.

Loretta G Moses
2022-05-05

I was just charged $144 annual fee. I can't get in to cancel can't get email to reset password.

Linda Mohler
2022-05-05

I just joined for the 12$/monthy deal and my cost came back as 48$when I tried several times to unsubscribe,so then my screen said apply with all information so I redid my application and now you want $144 .I tried to watc movie and get nothing!please,please refund or don’t take out any money!l just read reviews and I see I’m not the only one cheated out of money with NO delivered services.now ive got to call fraud protection and talk to them about thisSCAM,,,,and try to get message to all others that you are not the real deal,just SCAM!!

Lori Waters
2022-03-02

I’m BEYOND pissed! I allowed my daughter to watch a movie for $.99. I then noticed on my bank statement that I was not only charged the $.99, but another charge for $48 and then ANOTHER charge for $96!!!!! I did NOT authorize these charges!! I have sent messages. I have called the ONLY phone number I could find and left messages! I have gotten ZERO response or resolution. This is flat out stealing and is completely wrong! I want my money back and I want to cancel this BS subscription that I did NOT approve!! I’m going to the BBB next! This is robbery and I want my damn money back!!!!!!!!!!!!!!!!!!

Ronald Etters
2022-02-23

I did NOT authorize the recent $48 charge. Refund my Citibank credit card now. Dr. R.M. Etters 2\23\22

Richard Jacobson
2022-02-17

I am unable to get access to my account. I tried on my Roku TV, android phone and laptop; When i try to log in it says i need to have insider access. When I try to play someting it has a lock next to the button it asks me to join. I already paid for year. There is no phone contact available. I paid for insider plus in advance. Thank you.

Ricardo Soto
2022-01-16

Hey just wanted to say thank you for everything you guys do. And to cancel my subscription and hopefully I can get my money refunded. I just got $100 or more taking from bank. I had forgot about the annual fee.

Linda
2021-11-29

My friend gave me a gift card, I signed up and my cc was charged. No number to call???? How do I get this figured out????

Cathy Mahoney
2021-09-29

I had no problem connecting to to the app until you changed your format. Now if I try to connect and it crashes. this has been happing since I signed up . If you can’t fix it for my iPad I want to cancel and receive a refund . I would appreciate letting me know what’s going on. Thank you

Danny Dade
2021-08-28

I would like a refund.Iwanted the $4 a month Plano was charged $209+49.This is Democrat BS.If I don't get my refund I'm going to god out of my way to let people know if the stealing going on there.

Cancel My Subsciption
2021-07-19

Cancel my subscription today, I tried to use this site and it was slow and very poor streaming.

Ruth Holliday
2021-07-14

I want to cancel and the app won’t let me! Please cancel me immediately!

Barbara
2021-07-14

No customer service phone number / no subscriber. I cancel

Karen Masterson
2021-05-14

Have been charged twice. No one responded to email. No live support.

George McCall
2021-03-29

I Joined DW 3/23/22 Now cant login. Thought maybe I have the password wrong. Tried the I forgot password link. Filled in email address hit send email. Site responds with “ We just sent you an email yo reset your password”. I have not rcvd a reset email. I have rcvd emails from DW. Please help me fix my access problem ASAP. Thank you George McCall

Dave Hillis
2021-03-23

What kind of Company has no customer service.I want to cancel my subscription immediately.

Lee Ann Dunlap
2021-03-22

I wanted the reader pass only and was charged $48 instead. Please either cancel the subscription this is really $48.

PRESTON DAVIS
2021-03-19

Yes I want my money back I got charged 240 dollars by you guys when I was only supposed to be charged 20 dollars a month

Charles Sheriff
2021-03-17

I want to cancel my subscription immediately. Not happy with no customer support and overcharging.

Shiyan Sinclair
2021-02-23

Direct Lender Program Hi, Shiyan Sinclair here from SCG; I have been attempting to get a hold of the CEO to discuss a limited-time offer ‘capital raise’. We have our premier rthermore, understand this is not a ‘death spiral’ convertible bond or any type of toxic loan that destroys your stock price. calendly.com/shiyan-1 please book an 8-15minute to discuss further the latest criteria to see if you qualify. merchant bank ready to fund up to 1mil+ to assist your company growth. Thank you for your time. Please forward info to anyone who would need assistance. Sincerely, Shiyan Sinclair

Deanna Vaters
2021-02-15

I just joined a few hours ago, paid the subscription, downloaded the app and when I try to log in it tells me wrong email or password. I know they're both correct. It's frustrating because I want to watch the new movie "Run Hide Fight".

Lucas MOSNIER
2021-02-14

Hi, I am French and I want to cancel my subscription to the Daily Wire... But I don't know HOW Please help me

Sue Peterson
2021-02-13

I need help to cancel my subscription. I don’t want to be charged $48. When I b put in my email, it says it isn’t the right one. Please help.

Cherye Stommer
2021-02-11

I can not post again.... why does this keep happening? You hold up my posts for days, and then you let it post. Please I ask again tell me what I am doing wrong. I have not used anything that would make this happen. Frankly, it is getting a wee bit old.

Brandi
2021-02-06

Daily Wire just charged my account $48. I thought it was only $4 a month???? If this is a mistake and it is supposed to be $4 then I’ll keep my subscription (with a refund of $44), but the monthly price is $48 then please cancel my subscription and refund me $48. No where did it say it would cost $48

Ken Leger
2021-02-04

My husband signed up for a free trial subscription a few weeks ago. He decided he wouldn't use the app and canceled the subscription the next day. My bank account was charged $48.00 on 02/01/21. I want a refund to my bank account! Please respond to the email above.

Carey Alexander
2021-01-31

Was only supposed to be charged .99 cents and then 4.99 a month. I was just charger 48.00!!! Cancel my subscription ASAP

Angela Dutton
2021-01-31

I want my charges refunded, it is not what I authorized. It's ridiculously that it's this hard to get a hold of you and you and I will report you to the BBB if

Stephen Cunningham
2021-01-29

I am being charged for your service but cannot log in. Please include a phone number that I can use to contact a person. Stephen M. Cunningham 551 Open Range Rd. Crossville, TN 38555-1522 (802) 458-7403 cstarr@redacted

Mark
2021-01-24

It seems productions have dropped off significantly. Ben is down to 2 shows a day from 3 every weekday. Andrew is now only 1 show on Friday from his formerly daily output. Sunday Specials that were weekly are very irregular approximating monthly. Were we not supposed to have noticed the our subscription' have]⁰ been devalued? What's up?

Mark
2021-01-24

I just watched "Run, Hide, Fight" on Youtube last night, fantastic, riveting, 1st class entertainment. Pox on critics!

Mark
2021-01-24

In 2018 Andrew Klavan was doing a series call "Leftese Dictionary" which I loved and kept each video. Problem it seems to have stopped at "M for Microaggression". What happened and how can I get "N" thru "Z"?

Gene Cretsinger
2021-01-22

Please cancel my subscription and confirm cancellation.

Joanne Bonds
2021-01-22

I am trying every possible avenue!!! 7 th communication in five days ..Need to reset password but not receiving the code in my email. Cannot watch Ben and I am a PAID subscriber!!!!!!!!! Please please assist me. I am an octogenarian so.have a little pity for heaven's sake. Joanne Bonds

Mary Wallace
2021-01-19

I sorry but after reading the comments I feel uneasy so there fore I want to cancel my subscription. It's the .99 cents that is not worth a return. Keep it I'm not concerned about it.

David Carrasco
2021-01-18

Same issue; signed up to watch movie NOT complete yearly membership please contact me for refund

Janes Griepp
2021-01-16

I’ve been trying to join up to watch movie But haven’t had any luck please cancel my account

Frank Scofield
2021-01-16

I paid 144 dollars, how can I watch Run, Hide, Fight?

Noah
2021-01-13

Was charged 144 dollars when I was under the impression it was just .99 cents to start then 14 dollars a month after that. I looked back and it does say 14 a month and .99 cents but couldn’t find a thing saying 144 dollars then a yearly charged of 48 dollars. Please make this more noticeable for people!

David Workman
2021-01-12

I read info and it said my only charge initially would be .99 but, I now have been charged $240.00. I can’t afford that expense now. I need a cancellation and my money refunded. A phone number to talk with someone would be nice too.

Nathan Mcbride
2021-01-12

I need my money back! There’s a reason that it declined a week ago! Now I can’t pay my bills!

Jane Alspaugh
2021-01-11

I want an actual phone number. I’m not sure if I am a member, if I’m being charged, and, if so, how much.

Steve Thomson
2021-01-08

Fix your system. The only thing it seems to be able to do efficiently is charge credit cards incorrectly. When you tell people you are sending an e-mail to reset their password. DO IT.

Mark Alexander
2021-01-08

I tried multiple times on Black Friday to subscribe to daily wire to get the Black Friday rate, however it would not allow me to because I had an existing account. Now it wants to renew and charge me for the full price. I really would like to renew but would like the black Friday price honored.

Sarah Lee
2021-01-04

I have tried a couple of times to find out information on how I can view everything on my Roku TV YouTube television.. I paid for the Premium to be able to view the complete programs but it still goes to the white screen and say must join to view the complete program?? what do I have to do, I paid the money but still can not view on the TV?? can anyone please send me instructions on how to be able to view? I have tried since I joined but can not seem to get any help

Gerald Kondek
2020-12-16

When can I expect my Leftist Tears Tumblers.....Its been 6 weeks since Joining DW

Marsha Sanchez
2020-11-18

Your app won’t load on my ipad. What is going on/. It was fine earlier today

Ashleigh Gagnon
2020-11-04

I was charged $144 on my bank account from daily wire and I sure as heck know that the subscription only says $12 for insider. So I canceled my subscription and would like my money refunded ):

Maureen
2020-10-17

Please cancel my subscription, I was charged $36 from checking account and I was misled to think it was $3. Please cancel me!

William Sheets
2020-10-02

The DW app will not let me log in. Please help.

Lew Ross
2020-09-27

Great Content. Great app... just the one thing, though: LANDSCAPE ORIENTATION FOR IPADS!!!! My reading experience has been ruined by the default portrait orientation. I can’t easily find a way to view in browser, either. I trust that the app will continue to improve, and will continue to support, no matter what. Many thanks.

Cindy Sauder
2020-09-24

I paid for a reader’s pass a week ago and still cannot get in. So frustrating. Please fix it so I can enjoy what I paid for. It seems to be a problem for some of the other reviewers as well.

Tracy Gustafson
2020-09-18

Please unsubscribe me and refund all of my money since it won't let me log in since the day I signed up (2 days ago) and I will just wait and try again another time.

Linda Smith
2020-09-17

Got a new phone. Don't know what has happened ,but I'm locked out of your news items, etc. . ?is my subscription expired ? I'm not very tec. savy , would really like to speak to a person to correct the problem. I tried to go through your online services, but don't know what I'm doing wrong. Will be on pins and needles waiting for your reply. Thanks, Linda

Nyoka Robinson
2020-09-12

UnSubscribe from Daily wire.

Julie Hatch
2020-09-02

I just got my credit card bill and have been charged $36. from Daily Wired. I was under the impression it was $3 a month. Can you please cancel my subscription?

Oteka Brab
2020-09-02

Forgot my password. Even though I am told that an email has been sent to me in order to reset, I never get the email even after multiple attempts.

Rochelle Hammond
2020-08-20

I have tried for months to get an issue cleared with my original subscription to DW. You never email me. I need to tell you what is wrong. I do not have access to DW. A text or email is desperately needed. I want my subscription corrected. Rochelle Hammond

Stephanie
2020-08-12

Stop putting color in your headlines. If your title of an article reads black man blah blah blah white man blah blah blah you are being racist! The American people are tired of racist news sources! Shame on you!

Love the Daily Wire, Hate this app

2022-04-28

by It's A Jewell's World

I love the Daily Wire, I have been an all access member for +3years, and really respect them for challenging the mainstream media and setting up their own media to counter the expulsion of people with dissenting view points.

That said, I hate this app.

The updates range from occasional to really didn’t I just do this. The video content and library have a tendency to go blank when there is a premier for a movie or live backstage event, or occasionally during those inconvenient updates I was just telling you about. But the worst part is of this app comes when my Bluetooth device happens to disconnect. Anytime this happens (on any device I’m using w the DW app) whatever I’ve been listening just gets blasts out into the Klavanless weekday/weekend, full volume and all, where even my ExpressVPN cannot hide my non-leftist aligned views. As a consequence, I worry about getting canceled by the mob before my Johnny the Walrus Shirt even comes in the mail. Which is why I have to cancel this app.

It would be nice...

2022-05-05

by Db7130

Love the podcast. Decided to support the show. Leftest tears tumbler. Check! Emails. Check! Click in article and it brings you to a website asking you to subscribe. Um, ok I did that. Short version I needed to get the app. Check! Go to watch a video and it wants me to login. Whisky Tango Foxtrot Batman! App starts bouncing around between email programs back to the app maybe something else, not sure was too fast for me to follow. So till this gets resolved this app is a brick on my phone. Good job every, seriously, good job. One star.

Update: saw that there was an update and bug fix. Ok let’s try again. I try to authenticate and wow it asks me for my info. (Gave another star for the fix) Next problem. The subscription was a gift. I got no password. So let’s try the password reset option...... still waiting for the email. (Yes I looked in the junk/spam folder) Either something is broke on the back end or the app still has a bug to be worked out. Well done everyone, seriously, well done.
Up to two stars.

Whoever is in charge of your app creation needs to be fired!

2022-05-12

by Makudacat

While I love the content of The Daily Wire, the app just can’t get it right. It’s recently gotten better, but there’s still so many problems, whoever is in charge of creating and maintaining it needs to be fired. Seriously. The latest awfulness of the app is that it will suddenly start to play even after a podcast has been paused. So for example, if you’re listening to it through Bluetooth in your car and you turn the car off and press pause in the app, once you remove your phone from the USB cable, it will just start playing again. It continues to play if you get a phone call. If you have the small window open within another app, it will randomly play even after you hit pause. I had it start playing out of the blue at work once! It’s so irritating and annoying. I’m an all access member and expect better quality for my dollar. If the content were so good and important, I would have deleted the app long ago. Please Daily Wire, fix this!


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