Contact SMG Theaters Support
Company Name: Studio Movie Grill
About: The all-new Studio Movie Grill ticket app is the easiest way to purchase
reserved seating for the biggest movies of the year at your local SMG. Browse
movie listings and showtimes, purchase tickets, save ticket confirmations, and
sign up for SMG Access to get points with every ticket purchase.
SMG Theaters Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: androidappcomments@fandango.com
Website: 🌍 Visit Fandango Website
Privacy Policy: https://www.fandango.com/policies/privacy-policy
Developer: Fandango
3 Most reported problems 😔💔
Can’t order food / Can’t even find my theatre
by Masshole117
I love this place but it doesn’t seem like you can order food online. Their website says to download the app to order food for takeout. When I entered my two closest locations in the filters (Simi Valley & Glendale) the app says ‘No Locations Found, Try changing your filters)’. This makes it impossible to order since it can’t even find its own locations. Every time I call their number they never pick up so I’m at a loss. I love SMG and their food but I’m giving it a one star so that maybe they will improve ordering takeout.
Refunds? Point system? Exchanges? Anything?
by Funktrizzle13
The app is great at making general purchases simple but anything other than that, no help really How do I request a refund? The app definitely is simple, and not in a great way. I purchased the wrong day and want to change dates. Also, at the checkout page it would be helpful to have the date and time of the tickets appear when the final button to purchase is present. Also how do the points work? Any feedback or a Refund would be appreciated.
Additionally 18% charge to be waited on
by Harvierider
If you push the button now they want charge you an additional 18% service charge even for water. I was told I could use the app … but it will take longer . That is just horrible customer service
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- If you are a SMG Theaters customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SMG Theaters.
