MOING app not working? crashes or has problems?

MOING Status

Published by NEOWIZLab

The MOING brings to life the photo cards. It's an AR experience that puts you in
the magic moments.

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Common MOING Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MOING app on iOS and Android devices. Solve all MOING app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MOING iPhone Issues and Solutions

MOING iOS app crashes, not working, errors
MOING iOS app network issues
MOING on iOS has black/white screen

MOING Android App Issues and Solutions

MOING has errors/crashing/not working
MOING server network connectivity issues
MOING has black screen

MOING iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MOING app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MOING app crashes or not working on Iphone (iOS):

Close and restart the MOING app on iPhone
Update MOING app to the Latest Version for iOS
Uninstall and reinstall MOING iPhone app
Update your iPhone to the latest iOS version

Fix MOING on iPhone unable to connect to server/internet connection issues::

To resolve MOING network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MOING black/white screen (blank screen) on iPhone:

Follow the MOING iOS app troubleshooting guide Here →

MOING Android App Issues and Solutions

Fix MOING not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MOING app issues:

Force Stop the MOING App
1. On android, goto "Settings" » click MOING app. » click "Force Stop".

Update MOING to the latest version on PlayStore

Clear MOING App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MOING app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MOING.

Fix MOING unable to contact server/ MOING internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MOING » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MOING » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MOING on android.

Solve MOING black/white screens issue on Android:

Follow the MOING android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NEOWIZLab, developers of MOING.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: NEOWIZ Lab

E-Mail: [email protected]

Website: Visit MOING Website

66.67% Contact Match

Developer: NEOWIZ Lab

E-Mail: [email protected]

Website: Visit NEOWIZ Lab Website

About this app

DOWNLOAD : After launch MOING , You’ll need to get suited content files for your photo cards. The content files add some magic to your photo cards. Simply scan photo cards or artworks which has this app AR PHOTO logo on it. More K-POP artists' photo cards and amusing AR features are coming soon, so stay tuned! 1. SCAN : After tap scan button, Hold your phone towards a photo card you want to scan. The this app brings to life the photo cards. Please download files before start to scan. 2. It's an AR experience that puts you in the magic moments. Enjoy new content with Augmented Reality. * this app requires an iPhone 6S or later with iOS 12. 2 or later. * Users will require AR photo cards or other printed materials which are sold separately.