CIAO app not working? crashes or has problems?

CIAO Status

Last Updated on 2020-09-17 by WEBEYE MOBILE HK LIMITED

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Common CIAO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CIAO app on iOS and Android devices. Solve all CIAO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CIAO iPhone Issues and Solutions

CIAO iOS app crashes, not working, errors
CIAO iOS app network issues
CIAO on iOS has black/white screen

CIAO Android App Issues and Solutions

CIAO has errors/crashing/not working
CIAO server network connectivity issues
CIAO has black screen

CIAO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CIAO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CIAO app crashes or not working on Iphone (iOS):

Close and restart the CIAO app on iPhone
Update CIAO app to the Latest Version for iOS
Uninstall and reinstall CIAO iPhone app
Update your iPhone to the latest iOS version

Fix CIAO on iPhone unable to connect to server/internet connection issues::

To resolve CIAO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CIAO black/white screen (blank screen) on iPhone:

Follow the CIAO iOS app troubleshooting guide Here →

CIAO Android App Issues and Solutions

Fix CIAO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CIAO app issues:

Force Stop the CIAO App
1. On android, goto "Settings" » click CIAO app. » click "Force Stop".

Update CIAO to the latest version on PlayStore

Clear CIAO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CIAO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CIAO.

Fix CIAO unable to contact server/ CIAO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CIAO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CIAO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CIAO on android.

Solve CIAO black/white screens issue on Android:

Follow the CIAO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WEBEYE MOBILE HK LIMITED, developers of CIAO.

About this app

You will find that it is so relaxed to chat with strangers through the Mysterious Responsive Bottle. • Open the global video mode in anytime and anywhere, Chat only with your friend. • Not sure how to start a conversation? • All your pictures and video chats are safely protected. Your account will be charged for renewal within 24-hours prior to the end of the current 1, 3 or 12 months periods. • Auto-renewal may be turned off by going to the user's iTunes Account Settings after purchase. Receive profiles of interesting people even nearby, view their photos, connect with new friends by live video chat! No cancellation of the current subscription is allowed during the active subscription period. • We providing a safe, friendly, respectful, and serious app for all user. If you two like each other, you will become frinds and start a video chat now! You can switch off the auto-renewal any time after the purchase by going to your settings in the iTunes Store. Please obey our user agreement and community rules. • Your personal data is securely stored on this app. Mysterious Responsive Bottle allows you to send messages to anyone, anywhere in the world. Download the popular app to find new friends! this app is a social app where you can share who you are and reach a lot of people. Do not encourage considered inappropriate or offensive content. We'll be glad to see your feedback. Hope you'll enjoy it. So what are you waiting for?