Contact Scoot Kick Support

by KMdalla$

When contacted, scoot did not solve my problem and began to ignore my emails when asked how to leave a review on their service since I was very dissatisfied. I purchased the all day pass thinking I would be able to ride all day free and after my first ride on scoot it charged me an additional 30 dollars for the ride and the 20 for the day pass. I contacted them asking for a refund of the ride but said I drove too much for a refund after I explained I thought the day pass would cover it. Then I said alright I’m willing to compromise and then I asked for a refund for the day pass and they also said I can’t get a refund on it since I already rode with the day pass even though it wasn’t as advertised! They were not helpful or understanding. The day pass is confusing and not very clear that they will still charge you if you go longer than 30 min since there is no warning or alert during the ride and the scooter never shuts off or anything. An hour and a half scoot ride should NOT cost $50. I demand a refund!

by Deej808aba

I’ll start by saying the scooter was fun. Only problem is everything else about the experience left us soured. 2 confusing apps, we got completely through signup on apparently the wrong one from the same company. Ok on to the next one, looks like $1 to start, some amount of change per minute... sounds good. Wait so i have to buy in $5 increments?? Lame but ok we’re here to ride, hopefully it shuts off or tells me when my $5 runs out. Nope, and now i’m spending time in the app (while the clock is ticking) to figure out how much i’ve spent. Yeah there’s nothing and oh look now i’m into my next $5 and we got like up the street a little bit. Best description of this is like someone else said, CASH GRAB. Figure out how to care about your customers and you’ll be a little better off, but we out. Other companies were better in so many ways so guess who’s avoiding red colored rides now. I hope the extra cash you sucked out of us was worth the bad reviews. Sorry and good luck improving the experience, I know it’s a fresh industry.

by Acooldude36688

I've recently hopped on the scooter bandwagon and, let me tell you, it's been an awesome experience thus far.

I have, however, had less than ideal experiences with scoot. For instance, twice now I've attempted to unlock a scooter with scoot and have been stunned at how challenging the unlock button is. I'm addition, when attempting to park your scoot, if you're in a blocked off area (which the competitor scooter companies do not have) you'll start hearing a blaring alarm being set off, which is challenging to quiet. Third, they auto opt you into charging your credit card when your balance becomes low, which to me feels dishonest and shady.

I initially began my rental for a scooter that wouldn't unlock, so I ended the ride, but I was charged a significant fee anyway because the ride apparently didn't end properly. On top of that, they auto charged my credit card to put in more money to scoot that I didn't intend (or was clearly made aware) to happen.

Very frustrated with this service.