Contact RCI Member App Support

The app, when not asking me to login continually, freezes. It is impossible to navigate and doesn’t even fit in the screen properly on some pages. It is impossible to use for even the most basic tasks. My advice to users is don’t even waste the space on your phone. Shame on RCI for letting this go on for so long. App development has come a long way and for this company to have such a disaster of a platform is quite frankly insulting to members. You’d be better to do away with the app altogether. It reflects poorly on you and will definitely make me take a moment to seriously think about if I want to renew my relationship with the company when the time comes.

I’d give the app 0 stars if possible. The app alone makes me wish I didn’t buy into the time share. It’s completely useless. Crashes every time you use. Click on something and get the white screen all the time. Searching for a vacation is impossible and so I tried using the website which is equally useless. You’d think a company this big that sells vacations would have a platform you could actually use to find and book a vacation. So frustrating. The old app was bad but worked better than this crap. Highly disappointed in this!!! Fix your platforms like seriously fix them. You should be embarrassed as a company that this is what you give us to use. It’s laughably disappointing!!!

What is wrong with the people responsible for this app? It is always slow to respond, freezes, or takes you back to sign in multiple times during a single use. My internet service is excellent and 300MB speed so I know for a fact that’s not it. I agree with others, this has been an issue for quite a long time. It can’t be for lack of money to fix it as RCI gets plenty of that from all the fees charged for exchanges and multiple other ridiculous “services”. Someone from RCI needs to step up and explain to all members why this can’t be fixed. I am about fed up RCI and ready to move on to a better exchange company.