Premium VPN app not working? crashes or has problems?

Premium VPN Status

Last Updated on 2021-02-12 by Happy Apps S.L.

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Common Premium VPN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Premium VPN app on iOS and Android devices. Solve all Premium VPN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Premium VPN iPhone Issues and Solutions

Premium VPN iOS app crashes, not working, errors
Premium VPN iOS app network issues
Premium VPN on iOS has black/white screen

Premium VPN Android App Issues and Solutions

Premium VPN has errors/crashing/not working
Premium VPN server network connectivity issues
Premium VPN has black screen

Premium VPN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Premium VPN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Premium VPN app crashes or not working on Iphone (iOS):

Close and restart the Premium VPN app on iPhone
Update Premium VPN app to the Latest Version for iOS
Uninstall and reinstall Premium VPN iPhone app
Update your iPhone to the latest iOS version

Fix Premium VPN on iPhone unable to connect to server/internet connection issues::

To resolve Premium VPN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Premium VPN black/white screen (blank screen) on iPhone:

Follow the Premium VPN iOS app troubleshooting guide Here →

Premium VPN Android App Issues and Solutions

Fix Premium VPN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Premium VPN app issues:

Force Stop the Premium VPN App
1. On android, goto "Settings" » click Premium VPN app. » click "Force Stop".

Update Premium VPN to the latest version on PlayStore

Clear Premium VPN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Premium VPN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Premium VPN.

Fix Premium VPN unable to contact server/ Premium VPN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Premium VPN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Premium VPN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Premium VPN on android.

Solve Premium VPN black/white screens issue on Android:

Follow the Premium VPN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Happy Apps S.L., developers of Premium VPN.

About this app

When you surf the internet via Premium VPN for iPhone and iPad, all your devices will be protected from any type of virus or data theft. Surf the internet using our servers and enjoy any type of content, app or website. Premium VPN allows you to surf the internet securely, easily and completely anonymously. Connect to any of our 2000+ servers in more than 50 countries and surf the internet completely anonymously. Access public Wi-Fi networks with Premium VPN and keep your data safe. Free and unlimited internet. You don't have to give us your email, and we don't save your browsing data or logs. We don't store your data. The only VPN that makes you 100% invisible. All our plans have a free trial period of 3 days.