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Don’t let them fool you, they are now and have been aware of the WiFi Connectivity issues for a very long time and have failed to do anything about them on a company wide scale!!!! It’s completely reprehensible that they can charge so much money for a subpar product that causes you to want nothing more than to delete it from your phone as quickly as possible and get a refund! Getting ahold of them for real assistance is about as easy as trying to climb Mt Everest with two broken legs, thus the refund request! (Complain here, they begin the long process of their so-called help.) If you don’t mind having your phone lose its Wifi connection every time you’re not actively using it for 30 seconds or more, then go ahead and see how bad the other services are in the phone package, BUT...if you want to save yourself from a tremendous amount of aggravation, look at the competition! “The Russians Are Calling, The Russians Are Calling,” and they say run as fast as you can from Kaspersky! I’m deleting and taking the loss (ouch$), I can’t take it anymore!

What happened? I’ve had Kaspersky for years. They used to provide great service, at least on my PC. Now, I’m asking for help on my iPad. They emailed me a long series of instructions to get a report to them, and I tried to follow them. But nothing on my iPad was like the instructions. I contacted them back, and got the same instructions...believe me, I made sure to follow steps...no luck. So finally They offered that someone from tech support would call. “But not today.” So I made a phone appointment. Made sure to tell them my time zone. They called several hours late when I wasn’t home and able to do it. I made another appointment...they didn’t call. Today I contacted them again. They offered a tech support call “in an hour”. I requested a supervisor. They promised a call between 30 min to one hour. That was 3 hours ago. I pay for the Total Security package for 3 devices. I am so frustrated that it looks like I’ll have to change companies. I used to recommend Kaspersky to everyone. No more.

Kaspersky I know you are highly rated but from my experience the Kaspersky customer service is below any other that I have tried. For any customer that reads this review I would like for you to look at bitdefender,Nord , Mcafee or anywhere else besides kaspersky. If you want to ask any questions you can’t use their gethuman function and the calls and take forever. I Waited close to three hours to ask a couple of questions but they still didn’t pick up. Unless you are into waiting 3+ hours for customer service I do not recommend kaspersky. Their protection is decent but still not worth for the lack of customer service. It’s overly expensive for something that has this bad of customer service.