Contact Bittrex Buy Bitcoin Crypto Support

by Pibrocks

Two times in the last month I’ve tried to purchase coins with a debit card. It said “transaction failed” and I received nothing. Then I checked my bank account and the money had been taken out anyway. The first time they eventually refunded the money after having to wait about a week for extremely slow customer service. However, they did not refund the transaction fee. I’m currently waiting for customer service to figure out the second one. I have had many successful transactions, but the failed transactions are such a huge issue for me that I doubt I will ever use Bittrex again.

Edit: Bittrex took the time to respond to this review but they haven’t fixed my problem yet. What a joke.

by Slscha07

I’ll be leaving Bittrex as soon as my preferred cryptos are offered elsewhere. I had a great experience until my recent deposit was deducted from my bank but no trace of it can be found on the platform. As long as you don’t ever run into issues you’ll have a pleasant experience, expect long support reply times and don’t expect great help if you need it though.

Came back to update my review to 1 star to reflect how terrible their customer service is.

by Bun Nub

Unfortunately my customer support issues have been less then satisfactory. I am trying to resolve an issue which is that $1000 BTC I withdrew disappeared even though the correct recipient BTC address wallet was entered. I sent a help request and got a automated response. They didn’t look into the issue at all and didn’t look at the attachment photos I sent either. I am very frustrated and hope they help resolve this.