Contact Guac Support

On all the one star reviews Guac says to email them and they will help you through it, well they simply don’t. They send you unhelpful and frankly somewhat rude emails, that do nothing for you. The app if confusing and they can pause your ability to use the whole app whenever they want. Deleting this app seems genuinely impossible. You have to wait for all the money to be out but there’s no way to stop money coming in. GET ANY OTHER SAVINGS APP THIS IS THE WOSRT DESIGNED APP OF ALL TIME. There’s no way to unconnect your bank account from their app once you connect it. STILL TRYING TO DELETE MY ACCOUNT ITS NOW MARCH HOW RIDICULOUS HORRIBLE APP AND EVEN WORSE CUSTOMER SERVICE, talk about condescending and rude. The fact that it’s been one month since I’ve started the deletion process and the app still isn’t deleted and is still taking money from my account tells you every thing you need to know, it’s designed poorly and the service is trash, THIS APP IS GARBAGE AND IMPOSSIBLE TO GET RID OF YOU CANNOT UNCONNECT YOUR BANK ACCOUNT DO NOT DO IT.

I first tried to change my funding source, when you do this you’re required to contact support and give them very intrusive sensitive information over email in order to change your funding source. So I decided I wanted to just close my account because of the hassle and intrusiveness of this company. I tried countless times with no avail. I’ve been in contact with the support at guac and they are NOT helpful, you can’t delete your account. They just tell you hit the delete button and it never ever works, you just get an error message and your account remains. I’ve been trying to delete my account for over a month now. This company is literally like a parasite you can’t get rid of.

I downloaded the app today. Was disappointed when I realized there was no investment options. Then talked to my mom since I was excited to use the app and she asked if I made sure it wasn’t a scam. I read the 1 star reviews and decided to delete my profile. I deleted all my saving goals and then tried to delete my account and all I’m getting is an error message saying to contact admin. I sent an email a few minutes ago but if ur reading the reviews please don’t download the app i’m getting a really sus vibe. I’m just very nervous about being scammed and will be updating based on the outcome. If I don’t hear from them I will contact my bank and the PA consumer protection office and Apple.