Contact TradeZero Support
Published by TradeZero Inc. on 2023-12-07 About: Experienced active traders and newbies alike will find our latest release of
ZeroMobile the perfect tool for actively trading stocks, options and ETFs. With
state-of-the-art charting, pre and post-market trading and no commission on
trades, ZeroMobile is the right choice to both start your trading journey and
take it to the next level.
How to Contact TradeZero Customer Service/Support
Listed below are our top recommendations on how to get in contact with TradeZero. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TradeZero. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TradeZero Inc.
100% Contact Match
Developer: TradeZero
E-Mail: [email protected]
Website: Visit TradeZero Website
Reported Issues: 4 Comments
By Philip Silk
1 year agoTradezero web, free and mobile are starting to regularly not load. It often says "Error 524 standard.tradezeroweb.co Host Error". This can be very frustrating when trying to enter a trade during the day but very worrying when trying to exit a trade after your target has been reached; which happened today. When this happens the online chat on the website conveniently disappears and there is no mention of a phone number to ring Tradezero on.
By TylerHoyle121998
If you are over PDT RUN!!!!!
This broker seems like an excellent option based off their low locate costs and no commissions but if you are an active trader with over 25k run as fast as you can from this broker. They work well 90% of the time and that sounds pretty good, right? Well the 10% of the time this broker doesn’t work well are the days when the best plays happen. No locates. Wake at open of premarket and request locates for hours only to hear “rejected” thousands of times. Today I woke up at 2am to try to get shares for a recent runner up 1500%. I tried for 3.5 hours before I finally got locates at an absurd cost. Please keep in mind the stock dropped over 25% the entire time I requested locates. This is not the first time this has happened either. Sometimes the platform will crash during regular market hours causing you to be unable to buy, short, or close any positions. I have lost over 5k in on day due to this problem only to hear “we cannot be held liable”. More of the story is please for your own good use a reliable broker like cobra trading or centerpoint securities. I’ve used both brokers and I always get locates and have never had any issues with them even while traveling abroad. The amount of unrealized gains I have lost due to this broker make me want to puke. I could be driving a lambo but thanks to trade zero I do not.
By sachin100383
exorbitant fees for short
They are charging a lot higher fees as compared to other brokers and you can’t hold your position overnight because they charge 4x rate eg if you short 100 share of a stock with $15 price they have charge $1 per share hard to borrow fees and if you hold overnight you have to pay $500 aa hard to borrow fees. To break even your stock has to fall $5 in value. So no way to carry your short position and you have to forcefully close your position. You guys are ripping your customers. No other broker charge 4x fees for overnight position.
By Yyphil
Very basic
This app is way too basic and have glitches. Many times you can’t actually see the order you placed on desktop which means you can’t cancel or modify the order. The app couldn’t connect to the market correctly sometimes and your profile shows a huge gain or loss. Very unprofessional and misleading.
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- If you are a TradeZero customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TradeZero.
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