Contact MacroPoint For Truckers Support

As a carrier I am providing overall review of the app for multiple trucks we use this with. Very unreliable. Works flawlessly maybe 1 in every 4 times we set it up to track. Those aren’t good numbers. Often we are having drivers reset their phones and the app or reinstall the app all together. It sometimes will not integrate with Our customers system to provide them updates. Their customer service is very poor and either doesn’t respond to an issue or takes days to respond and then provides no real solution or fix. They seem to only be interested in charging carriers a monthly service fee for a service that is 25% reliable at best. Frankly I’m surprised they are still in business.

After you guys updated it and changed it, it no longer works like it used to. Now I get multiple text messages saying I have to share my location even after I’ve already done that! On one load I received 11 text messages over the course of two days saying I needed to share my location even though it showed I was all set! One driver was even docked pay from the broker because he didn’t share his location even though he did and the app said he was all set! Also why is it draining my battery so fast!!? Get it together people!!! Fix your damned app!

Really tracking apps are useless driver downloads the app what’s being tracked is the drivers location not the load actually, if driver goes to bathroom he’s not with the truck, if driver parks the truck and goes to visit family and truck is at truck stop what is the app tracking only driver location not the trailer we’re the load is actually located hopefully with the power unit, also brokers still call driver irritating them because the app lags so brokers will call still asking drivers location ask me how I know...