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Company Name:

About: Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on
improving the productivity.

Headquarters: Waterloo, Ontario, Canada.



MacroPoint For Truckers Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Descartes Systems Group



Verified email ✔✔

E-Mail: MacroPointApps@descartes.com

Website: 🌍 Visit MacroPoint Website

Privacy Policy: https://macropoint.com/privacy-policy/

Developer: Descartes Intl.


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4 Most reported problems 😔💔

4.7 out of 5
Michael Krouse
2021-06-04

Please call me ASAP ty

Carrier review

2022-05-05

by 98568566

As a carrier I am providing overall review of the app for multiple trucks we use this with. Very unreliable. Works flawlessly maybe 1 in every 4 times we set it up to track. Those aren’t good numbers. Often we are having drivers reset their phones and the app or reinstall the app all together. It sometimes will not integrate with Our customers system to provide them updates. Their customer service is very poor and either doesn’t respond to an issue or takes days to respond and then provides no real solution or fix. They seem to only be interested in charging carriers a monthly service fee for a service that is 25% reliable at best. Frankly I’m surprised they are still in business.

Doesn’t work most of the time!!!

2022-05-12

by Mrlodomik

After you guys updated it and changed it, it no longer works like it used to. Now I get multiple text messages saying I have to share my location even after I’ve already done that! On one load I received 11 text messages over the course of two days saying I needed to share my location even though it showed I was all set! One driver was even docked pay from the broker because he didn’t share his location even though he did and the app said he was all set! Also why is it draining my battery so fast!!? Get it together people!!! Fix your damned app!

Tracking

2022-05-19

by Jim Clean

Really tracking apps are useless driver downloads the app what’s being tracked is the drivers location not the load actually, if driver goes to bathroom he’s not with the truck, if driver parks the truck and goes to visit family and truck is at truck stop what is the app tracking only driver location not the trailer we’re the load is actually located hopefully with the power unit, also brokers still call driver irritating them because the app lags so brokers will call still asking drivers location ask me how I know...


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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a MacroPoint For Truckers customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MacroPoint For Truckers.


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