Liberty At Your Service Reviews

Took them a month in a half to get a dead rat out of my wall and I had put in 5 different work orders for it. They told me I was crazy and they couldn’t smell anything, or they didn’t know where it was coming from. They screwed up my dryer while cleaning out the vent part and they never hooked it back up and then told me it was hooked up and ready to go. They finally came out when we took it all the way up and they had someone finally come out and cut multiple holes in the walls and ceiling to find it when I told them exactly where it was coming from. My four kids along with my spouse and myself started getting sick is when they took it seriously. Poor management overall.

First heard mice or rats in the walls submitted a maintenance request I was informed that day that pest control comes the following day and they will make sure this request gets to them to treat for the mice and rats, the day of that never happened and when I called the office they had no idea and submitted for the entry where they are getting inside to be sealed. Now why would I want it sealed if I don’t even know where the mice or rats are so now it’s sealed and we just heard two weeks later more mice and rats in the walls. Where all my cables and stuff is electrically. Unsatisfactory and ridiculous.

Our oven hasn’t “gotten to temperature” the entire time we’ve been here (6 months). It took a while to figure out that was the problem. I put a work order in in December ( around the 14th). It took until about the 22nd to get someone here. Due to covid/quarantine, they couldn’t come in. Someone finally came today, January 5th. Now it won’t turn on at all. It says “LOC”.

When our microwave went out, it took a week to get a new one. I understand certain items are higher priority, but PLEASE fix our oven. At this point I’d rather have it not come up to temperature but at least turn on.

The oven is something I consider a high priority.

Sap used to be great, but the updates have made it worse and worse. you used to be able to submit every maintenance request you needed and give it a proper priority, now you can only do routine. I understand that change but it does limit things. You also are not able to do anything that is for the greater good of the community without it being attached to your house so the gopher that are in the park that keep coming under the fence can never be treated because the request goes under your house and nobody goes to the park. The most recent update stopped it from remembering my login information so I have to manually login every single time now which is just obnoxious

Categories and subcategories are SUPER limited. It would but much more helpful if when you broadened your search, as LibertyAtYourService will ask you to, other very common categories were included. I hate creating a request with a category that is unrelated just because it’s a required field to fill out. It makes the ticket seem chaotic, in my opinion, and possibly harder for maintenance to filter what the actual request is.

I had a very difficult time initiating everything with LibertyAtYourService and submitting my first request. (Dependents are not allowed to set up the account. So we are at the mercy of our extremely busy service member to jump through all of the start up hoops. This is silly. If the service member trusts their spouse to be on the lease, they trust them to initiate service requests.)
However, once we were able to get set up in LibertyAtYourService , I have found it to be the best way to submit service requests. All service requests I made at move in were ignored and all requests I phoned in were ignored. However, LibertyAtYourService creates documented proof that a tenant has requested service, therefore Liberty is contractually obligated to respond.

Also, proving photos in LibertyAtYourService of the issue helps streamline the process. Take a photo of either the damage, or the model number of your appliance so the maintenance crew can show up with the right parts in hand.

Consider fixing the layout at least on iPhone. When choosing menus and using the search feature, for example, searching a specific category or sub category under maintenance request, it doesn’t adjust the results section for the space of the phones keyboard, so everything is hidden while you type otherwise it seems like a pretty great intuitive app so far no complaints other than that.

Liberty Military Housing app is clean in appearance and does exactly what you need it to do. That is be accessible in allowing the home owner to write up discrepancies when needed. If your home needs maintenance it’s only a few clicks and a brief description away from being put into work. Getting the work done is a completely different story. Sometimes it’s quick sometimes it takes a while… but that’s just life. Longest I’ve waited was 3 weeks for a door to be fixed but that is not to bad considering they have 100+ houses to maintain within this base. Overall great app.

For a contracted and what many perceive as Government run business LibertyAtYourService is surprisingly easy to use and extremely effective. They have staff monitoring it 24 hours a day so if you submit an emergency repair you will get a call within 30 minute. A little difficult changing profile pictures but that is small potatoes compared to the rest of the apps operation. 10 out of 10 would recommend.

As someone who is used to having to call in service requests and ending up with misunderstandings and things lost in translation, LibertyAtYourService is a nice change. You can write out exactly what the problem is and even provide a picture. I would like to see a little more comprehensive coverage of maintenance locations. For household locations all I saw was bedrooms. But that might not even be necessary since you can write out exactly what your issue is in the description.

Love being able to submit requests and to be able to keep track of them. LibertyAtYourService is such a convenience!! Way easier to submit through app. then having to call in a non-emergency request. If the office staff and maintenance staff are busy and can’t get to the phones. You just use LibertyAtYourService . submit your request and done. Maintenance is there within 48hrs. It’s wonderful.

LibertyAtYourService is great. It would be better if the renter could view the information from the maintenance tech that fixed the issue. If it was something simple that could be done by the renter in the future they could refer back to previous work orders. Also, when I am not home and work is done I do not know if it is actually complete and can’t check status updates. If this was more of interactive app where notes could be left that would be great. Also more notes from the renter as thing change, just some sort of update to assist maintenance. Thanks!

I love that we can submit work orders through LibertyAtYourService instead of making phone calls, and the directions within LibertyAtYourService are super easy/to-the-point. Anyone who is not aware of this awesome feature needs to definitely start utilizing it, for time will most definitely be saved with the ease of LibertyAtYourService.

While you don’t want to have to put in a request LibertyAtYourService makes it easier to do vice calling on the phone when you are doing other tasks. I like the ability to be able to select what the problem is or type in a summary of the issue and press send and know that it will go straight to someone and shortly you receive a phone and an email saying that your request was received. Also like being able to track the status of my ticket.

I like the updated version of LibertyAtYourService since switching to Liberty from Lincoln I feel like I can speak for every resident when I say we were a little nervous about the changing over of hands however I haven’t found there to be much difference other than an easier and updated app which I really enjoy

I’ve live in military housing at other installations at a time when work orders require you to log into a website. This has certainly changed the game. I like how streamlined and painless the process is. And the service workers are incredibly prompt and courteous. Kudos to JBLM maintenance and Liberty housing! Thumbs up on LibertyAtYourService , and your exemplary service overall!

John, the technician came by and was able to diagnose the problem and fix it. He also was able to properly put in the on off switch that apparently had not been hooked up in the past.
John was professional, polite, and kind. Very helpful and offered some good suggestions.

Thank you for coming out promptly and fixing the water situation in basement. Hopefully there won’t be any more problems with water. Sorry, Brandon came out so early in the morning. Now I know to put routine as it was not a non-emergency as I listed. happy to hear the situation was fixed in a day or two.

Thank you,
Renea Gaucher
Delaware House

LibertyAtYourService is very user friendly. There are easy to select fields when submitting work requests. I feel the development of an app like this shows truly the privatized housing industry wants to improve communication with its military customers.

This level of care is a necessity when half of the adults on the household could be deployed at any time. Having LMH improve thier ability to help the tenants puts mental ease in many military members minds, giving one less thing to worry about while out taking care of the mission.

Living on base housing is amazing, but having LibertyAtYourService to submit maintenance request makes life super easy. Plus, they don’t take a thousand years to come out, sometimes they come even the next day to fix our issues. 10/10 totally recommend