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by Colt Gal

Took them a month in a half to get a dead rat out of my wall and I had put in 5 different work orders for it. They told me I was crazy and they couldn’t smell anything, or they didn’t know where it was coming from. They screwed up my dryer while cleaning out the vent part and they never hooked it back up and then told me it was hooked up and ready to go. They finally came out when we took it all the way up and they had someone finally come out and cut multiple holes in the walls and ceiling to find it when I told them exactly where it was coming from. My four kids along with my spouse and myself started getting sick is when they took it seriously. Poor management overall.

by AnnikaMom

Our oven hasn’t “gotten to temperature” the entire time we’ve been here (6 months). It took a while to figure out that was the problem. I put a work order in in December ( around the 14th). It took until about the 22nd to get someone here. Due to covid/quarantine, they couldn’t come in. Someone finally came today, January 5th. Now it won’t turn on at all. It says “LOC”.

When our microwave went out, it took a week to get a new one. I understand certain items are higher priority, but PLEASE fix our oven. At this point I’d rather have it not come up to temperature but at least turn on.

The oven is something I consider a high priority.

by Admiral Hartman

First heard mice or rats in the walls submitted a maintenance request I was informed that day that pest control comes the following day and they will make sure this request gets to them to treat for the mice and rats, the day of that never happened and when I called the office they had no idea and submitted for the entry where they are getting inside to be sealed. Now why would I want it sealed if I don’t even know where the mice or rats are so now it’s sealed and we just heard two weeks later more mice and rats in the walls. Where all my cables and stuff is electrically. Unsatisfactory and ridiculous.