Arlo Secure app not working? crashes or has problems?

Arlo Secure Status

Last Updated on 2025-02-16 by Arlo Technologies Inc.

I have a problem with Arlo Secure

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Something else

55.6%

Crashes

33.3%

Not working

11.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Arlo Secure Problems 🔥

- Arlo app is fickle and unreliable

- Motion triggered videos don't show up in library

- Phantom videos are triggered

- Base stations can fail remotely

- Two way audio not accessible off site

- Cameras freeze and say offline

- Resetting takes a long time

📋 5 Reported Issues:

Blayne Maring 2023-04-20

Android app (4.3.1) hangs up buffering when accessing cloud library. Nor can it access local library. Gets message that tech are working on it. Seems that ios app works fine.

Stephanie 2022-10-03

I’ve tried reinstalling the app…..it made me reset a password. Then keeps sending me to a screen that says “send push notification”. “Resend notification.” Help!

David Marsh 2022-05-31

Arlo app can't access the internet. Our wifi is working properly. And my android phone is connected to wifi with all other apps working normally.

Mark Shepard 2022-05-16

Everything was working fine. This morning the cameras are offline. Tried everything. What is going on.

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Bill 2022-04-27

My Arlo App quit working a couple days ago and I cannot log in. I have reset my base several times, have uninstalled the app several times. When I download the app and try to log in, it askes my for my email and password. After a few minutes I get a screen that says LOG BACK IN. I do this and in a few minutes it repeats, LOG BACK IN---on and on and on....HELP!!!

Showing 1-5 of 5 reported issues:

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Common Arlo Secure Problems & Solutions. Troubleshooting Guide

Table of Contents:

Arlo Secure iPhone Issues and Solutions

Arlo Secure iOS app crashes, not working, errors
Arlo Secure iOS app network issues
Arlo Secure on iOS has black/white screen

Arlo Secure Android App Issues and Solutions

Arlo Secure has errors/crashing/not working
Arlo Secure server network connectivity issues
Arlo Secure has black screen

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Arlo Secure iPhone Issues and Solutions

How to fix Arlo Secure app crashes or not working on Iphone (iOS):

Close and restart the Arlo Secure app on iPhone
Update Arlo Secure app to the Latest Version for iOS
Uninstall and reinstall Arlo Secure iPhone app
Update your iPhone to the latest iOS version

Fix Arlo Secure on iPhone unable to connect to server/internet connection issues::

To resolve Arlo Secure network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Arlo Secure Android App Issues and Solutions

Fix Arlo Secure not working on Android, crashes, errors or is unresponsive:

Force Stop the Arlo Secure App
1. On android, goto Settings » Arlo Secure » click [Force Stop]

Update Arlo Secure to the latest version on PlayStore

Clear Arlo Secure App Cache and Data:
1. On android, goto Settings » Apps » Arlo Secure » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Arlo Secure.

Fix Arlo Secure unable to contact server/ Arlo Secure internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Arlo Secure » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Arlo Secure » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Arlo Secure