Contact Weverse Support
Company Name: BENX CO., Ltd.
About: ▷Weverse LIVE for Real-time Communication
- Watch the real-time LIVE
broadcast of your favorite artists on Weverse.
- Interact through "LIVE
Chatting", and send your support with "LIKE".
Weverse Customer Service 👿🤬😡😠💢😤
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Contact e-Mail: support@weverse.io
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https://weverse.io/policies/privacy
Read 29 Customer Service Reviews 😭😔💔
Hello, Today, I wanted to post something on Weverse and I have a notification telling me that I can't do that since my account has been reported to many times. I don't really understand. I didn't post anything insulting. I'm only active in two community: BTS (where I just posted about the MAMA 2024 vote) and Riize. On the last one, I openly showed my support Seunghan. I think some fans must have reported my account because of it. But this is freedom of speech and since I didn't insult anyone, I don't think it's fair that my account is suspended. Can you do something about it? Thank you and have a great day!
Paid for BTS yearly membership never received card
I tried to use my seventeen membership number as the presale code for seventeen concert in Oakland, ca. I got an error message that it is an invalid number. Why didn’t it work?
Здравствуйте! Очень хочется узнать. По какой такой причине в Weverse, плавает моя личная жизнь??? По какой такой причине, вся моя жизнь обрабатывается, а потом используется всеми корейскими группами в виде клипов, шоу, играми Ran BTS, и другими , словами к тексту песен и многое другое????? Немедленно прошу ответить. Кто вам дал такое право? 😡😡😡
Hey, weverse.. I want to make a complaint that I am not getting live notification from weverse from last 3-4 months.weverse sends me all other notifications like event, magazine and new post, replies But just problem in live notification i am kindly requesting you please find out the solution asap I already downloaded this app 2-3 times till now and also checked the notification but still this problem is there please do something.. please fix this problem as soon as possible or soon I will delete this app because now I didn't have any other option..
Why do I no longer get notifications of BTS live streams.
Hi
PLEASE READ. Hello Weverse, I would like to give you some feedback upon the new Weverse update. You see not many are happy with some things that the new update has changed from the previous Weverse. For example removing trending page, not allowing users to see who cheered their posts/not giving notification when someone has cheered your posts. I would like to request for you to return those features. As many are leaving due to the dislike of the new update. Please consider this. I hope you see this and take some action towards this issue. Also with the new update the app's notification centre has become very laggy, please look into that as well. Thank you, I hope you make these changes very soon
Hey!I was used weverse since 2 years...Recently I reset my phone...I want to create weverse account again...but when I'm verifying weverse account it shows nothing...i tried with a lot of email account since few days...what should I do?please help me....I want to create weverse again....please help me🙏🙏
I would like to speak with someone regarding purchasing. My complaint is the following: When I have put items in my cart and are on the page to purchase, why/how is it the item that is in my cart and being purchased can suddenly be sold out? I equate that with being in line a the store and because the person behind me likes what I have they just reach in and take it for themselves. I feel if it’s in my cart and I’m in the process of purchasing it it should no longer be available for purchase by someone else. This happened not once but twice as I was attempting to purchase JUNGKOOK’S mood lamp. I have since sent an email inquiring when and if this item, as well as the other Artist-Made items, will be restocked. It seems to me that Weverse/HYBE should have know the amount of people that would be attempting to purchase these items. With all of my previous concerned I would like to know if Weverse/HYBE will be restocking the items? Also, I would like to state that this is my second email I have sent to the company and I would reall appreciate an answer to my inquiry.
I can't post Weverse, who has had this situation?
Please, provide information about my order, mor than one month time passed from the purchase order. I need to have the good in my home. Ordered by Roberto Delucchi Order number 1691435854026785 Ordered on 2022-05-06 08:20:26 Thanks
Please start shipping to India 🇮🇳
I sign up today and provided all the informations those were necessary ,..And also got a verification email...but whenever I tried to use the link....It didn't work...I couldn't even login with my Twitter account....What shall I do now?
Sir please verification my email address allahaenougforme@redacted
My account was disconnected by weverse please help me to recover my weverse account 🙏
My account was disconnected by weverse for 90 days can't sign in. Please help me to recover my Weverse account "nguonsothearyka" without having to wait 90 days, please😭😭😭 how to recover my account again. Thank you🙏🙏
I did not received the phone verification code, inspite the pop message saying the code is sent to the provided number
My weverse account is hidden due to someone report ..it temporarily blocked. I think someone just randomly reported my account.. Please unhide my account.
my account was deleted by weverse For 90 days cant sign in Maybe because I change my password replace it up to 2 times in 1 time I just brought treasure membeship (JP) but now my account was deleted This really i’m,really my account “astikarossi@redacted” Please help me to recorvery my Weverse account at astikarossi@redacted without having to wait 90 days Please 😭😭 how to recover my account again 😭😭😭 Thankyou 🙏🏼
Hi can you address this situation that is happening on Weverse for the past two days. Fans of ENHYPEN are posting pictures of black people getting leached and hung because the want answers that possible member of ENHYPEN said N-word. Please speak on this before it get worse.
I have been trying to verify my account for the past two weeks now but have not been sent the verification link. The first time I tried I was sent the very link after a very long time at that time I wasn't online for three days .By the time I came back online I saw the link but it has expired,so I reentered by email since 4days ago and am still waiting for the link. Pls I need an urgent solution.
I have never had a weverse account before but when I installed the weverse app and went to create an account I was told that I had a weverse account before.please hurry help me. I need creat weverse account to me....
I can’t login it keeps saying session has expired and returns to login page.
I pre-order the 2021 winter package and it still hasn't been shipped
I purchased 2 media contents from Weverse. They are not cheap. $30 each. However, they won’t play on the Weverse tv app. And whenI tried to play it through Chromecast, it will lag and freeze. This so frustrating and so unfair. With the amount of money they are charging, they should provide better service.
NEED SOOOO MUCH MORE IMPROVEMENT!
by LaddyValentine
To make the move from FanCafe to weverse was an extreme downgrade.
1. The app/website is not made to handle high traffic. As soon as one of the members post, everybody opens the app and translations don’t even become available because everyone is using it. It also often crashes out of nowhere and autocorrect is not allowed... consequently, I make a lot of typos. This is probably a personal problem but it’s still bothersome.
2. (The most important) There is no form to protect the artist. Everyone has access to it and can post pretty much anything. Moderation of posts non-existent. I think it would be smart to implement a level up mechanism like in FanCafe where only a few can be approved to post at all. I honestly don’t care if I can no longer post as long as the artists are not constantly being harassed, defamed, and bossed around to their face by teenagers who think they owe them something... when in reality they probably don’t even purchase any merchandise and claim have been in the fandom for 10 years when they don’t even know the full names of the artists. They probably call them oppas too.
3. You can only report a small amount of posts before your own account gets temporality suspended, and it’s quite unfortunate because the app is full of idiots. Oh! But they allow to post spam! Ironic. I swear Amino has more control over its users than Weverse.
4. Costumer service does not exist. At least not the shop.
This is Dumb.
by LilBabieJay
The app would’ve been good, but it’s not since apparently we’re just adding random racist problematic white people who talk crap about other celebrities, and I know for a fact that Weverse knows he’s racist and problematic, but still decide to add him to the app, but act like they don’t know who other k-pop artists are. Y’all probably doing this for clout and money like the money hungry people you are and I don’t know if y’all got hacked or something..but y’all need to make up something and take him off the app.. If you don’t understand let me explain. TikTokers don’t need to be on every platform there is. Just bc he makes music doesn’t mean people want to listen to that crap.I’m deleting this app. Y’all don’t even have that many k-pop groups on here but can add a TikToker- If one of the groups on this app that I Stan post on here..It don’t matter bc I’ll probably get that same post somewhere else. And unlike this app V Live doesn’t add random TikTokers so that app is valid and has my full respect. But if they do happen to add a TikToker then I’ll be damned I’m deleting that app too and I’ll get the post some where else. Until I find out we don’t have random problematic TikTokers on this app then sure I’ll consider downloading it but looking at this app disgusts me.
Poorly Moderated, Racist Users
by EvilToast123
Not only is this app poorly moderated, but the amount of reports I’ve done to the racist users who have said things to me as a black person on that app so far. For speaking up about black issues that related to our fandom. I was berated and mass reported by users who were very anti-black. I have seen two graphic pictures of a black man being hung. I have seen users saying multiple racial slurs to me and other members in the black community. I had to create three acounts as they reported me for calling other fans out on their ignorance. It has caused me so much distress. This app is supposed to be a safe space for everyone but if this cannot be a safe place for black people, what is the point? If I could rate this app zero stars I would. The moderators do nothing. They just delete posts speaking up about racist situations from the fans by black people and keep it moving. The poor moderation and distress I’ve been going through due to this app is unbelievable. Do better.
Have a Problem with Weverse? Report Issue
Why should I report an Issue with Weverse?
- Pulling issues faced by users like you is a good way to draw attention of Weverse to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
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- If you are a Weverse customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Weverse.
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