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Company Name: BENX CO., Ltd.
About: ▷Weverse LIVE for Real-time Communication
- Watch the real-time LIVE
broadcast of your favorite artists on Weverse.
- Interact through "LIVE
Chatting", and send your support with "LIKE".
Weverse Customer Service 💢
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Contact e-Mail: support@weverse.io
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E-Mail: support@weverse.io
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Developer: WEVERSE COMPANY Inc.
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32 Most reported problems 😔💔
The website does not see my membership and o not allow to get tickets from Global inter park. Every time it shows the same mistake - you are not verified member. How to fix it?
Well usually the subtitles of the livestreams are available after 24 hours or a day and a half, but the most recent live of the page of the artist BTS hasn't been added subtitles yet.
I can't get notification from the app, if an artist comment, post or start a live I can't get any notification from weverse.
Hello, Today, I wanted to post something on Weverse and I have a notification telling me that I can't do that since my account has been reported to many times. I don't really understand. I didn't post anything insulting. I'm only active in two community: BTS (where I just posted about the MAMA 2024 vote) and Riize. On the last one, I openly showed my support Seunghan. I think some fans must have reported my account because of it. But this is freedom of speech and since I didn't insult anyone, I don't think it's fair that my account is suspended. Can you do something about it? Thank you and have a great day!
Paid for BTS yearly membership never received card
I tried to use my seventeen membership number as the presale code for seventeen concert in Oakland, ca. I got an error message that it is an invalid number. Why didn’t it work?
Здравствуйте! Очень хочется узнать. По какой такой причине в Weverse, плавает моя личная жизнь??? По какой такой причине, вся моя жизнь обрабатывается, а потом используется всеми корейскими группами в виде клипов, шоу, играми Ran BTS, и другими , словами к тексту песен и многое другое????? Немедленно прошу ответить. Кто вам дал такое право? 😡😡😡
Hey, weverse.. I want to make a complaint that I am not getting live notification from weverse from last 3-4 months.weverse sends me all other notifications like event, magazine and new post, replies But just problem in live notification i am kindly requesting you please find out the solution asap I already downloaded this app 2-3 times till now and also checked the notification but still this problem is there please do something.. please fix this problem as soon as possible or soon I will delete this app because now I didn't have any other option..
Why do I no longer get notifications of BTS live streams.
Hi
PLEASE READ. Hello Weverse, I would like to give you some feedback upon the new Weverse update. You see not many are happy with some things that the new update has changed from the previous Weverse. For example removing trending page, not allowing users to see who cheered their posts/not giving notification when someone has cheered your posts. I would like to request for you to return those features. As many are leaving due to the dislike of the new update. Please consider this. I hope you see this and take some action towards this issue. Also with the new update the app's notification centre has become very laggy, please look into that as well. Thank you, I hope you make these changes very soon
Hey!I was used weverse since 2 years...Recently I reset my phone...I want to create weverse account again...but when I'm verifying weverse account it shows nothing...i tried with a lot of email account since few days...what should I do?please help me....I want to create weverse again....please help me🙏🙏
I would like to speak with someone regarding purchasing. My complaint is the following: When I have put items in my cart and are on the page to purchase, why/how is it the item that is in my cart and being purchased can suddenly be sold out? I equate that with being in line a the store and because the person behind me likes what I have they just reach in and take it for themselves. I feel if it’s in my cart and I’m in the process of purchasing it it should no longer be available for purchase by someone else. This happened not once but twice as I was attempting to purchase JUNGKOOK’S mood lamp. I have since sent an email inquiring when and if this item, as well as the other Artist-Made items, will be restocked. It seems to me that Weverse/HYBE should have know the amount of people that would be attempting to purchase these items. With all of my previous concerned I would like to know if Weverse/HYBE will be restocking the items? Also, I would like to state that this is my second email I have sent to the company and I would reall appreciate an answer to my inquiry.
I can't post Weverse, who has had this situation?
Please, provide information about my order, mor than one month time passed from the purchase order. I need to have the good in my home. Ordered by Roberto Delucchi Order number 1691435854026785 Ordered on 2022-05-06 08:20:26 Thanks
Please start shipping to India 🇮🇳
I sign up today and provided all the informations those were necessary ,..And also got a verification email...but whenever I tried to use the link....It didn't work...I couldn't even login with my Twitter account....What shall I do now?
Sir please verification my email address allahaenougforme@redacted
My account was disconnected by weverse please help me to recover my weverse account 🙏
My account was disconnected by weverse for 90 days can't sign in. Please help me to recover my Weverse account "nguonsothearyka" without having to wait 90 days, please😭😭😭 how to recover my account again. Thank you🙏🙏
I did not received the phone verification code, inspite the pop message saying the code is sent to the provided number
My weverse account is hidden due to someone report ..it temporarily blocked. I think someone just randomly reported my account.. Please unhide my account.
my account was deleted by weverse For 90 days cant sign in Maybe because I change my password replace it up to 2 times in 1 time I just brought treasure membeship (JP) but now my account was deleted This really i’m,really my account “astikarossi@redacted” Please help me to recorvery my Weverse account at astikarossi@redacted without having to wait 90 days Please 😭😭 how to recover my account again 😭😭😭 Thankyou 🙏🏼
Hi can you address this situation that is happening on Weverse for the past two days. Fans of ENHYPEN are posting pictures of black people getting leached and hung because the want answers that possible member of ENHYPEN said N-word. Please speak on this before it get worse.
I have been trying to verify my account for the past two weeks now but have not been sent the verification link. The first time I tried I was sent the very link after a very long time at that time I wasn't online for three days .By the time I came back online I saw the link but it has expired,so I reentered by email since 4days ago and am still waiting for the link. Pls I need an urgent solution.
I have never had a weverse account before but when I installed the weverse app and went to create an account I was told that I had a weverse account before.please hurry help me. I need creat weverse account to me....
I can’t login it keeps saying session has expired and returns to login page.
I pre-order the 2021 winter package and it still hasn't been shipped
I purchased 2 media contents from Weverse. They are not cheap. $30 each. However, they won’t play on the Weverse tv app. And whenI tried to play it through Chromecast, it will lag and freeze. This so frustrating and so unfair. With the amount of money they are charging, they should provide better service.
The feed room needs to be confiscated for as long as necessary
by PumaThurman
Genuinely the most disgusting and ugly hearted comments filled with hate and prejudice. I have seen gore images posted there, even some of black people being lynched. The entire chat room for enhypen needs to be confiscated, it will give less of an opportunity for fans to spread hate towards black people in the fanbase. There’s apps like Twitter and Instagram that can fully keep fans updated any projects going on. Or Weverse should get rid of the feed option, so fans can still use the app without spreading harmful messages towards others. Weverse doesn’t have to do this for long if they don’t want to, just a few days or weeks until fans learn fo resolve their own conflicts. This is not meant any hate towards the group, I am expressing my concerns in the fanbase and the fanbase only.
Deleting member post without any reason is not the best way to build user trust
by Yuki0817zzz
I’ve been using Weverse for over a year. It’s been overall good and it’s been advertised as a platform for open communications between fans and artists.
However, what happened today is not acceptable.
One fan’s post was deleted without any reason, and more importantly, it has an artist’s comment. Enhypen was just debuted on 11/30 and member Heeseung commented on a fan post on 12/1 afternoon, but by the evening, the original post was taken down for no reason (unsure if it’s a system glitch or user report.)
The original post does not violate any rules based on what I saw, and it hurt the feelings of fans and artists a lot. Now the original poster’s account gets taken down as well.
I don’t think randomly deleting user post without any reason is the best way to build trust.
2 asks:
1) Recover the post and original poster’s account
2) Build functions to appeal for any post deletion / account deletion
Thank you!
As Big Hit embarks on the platform play as a core strategy, it’s critical to build trust with the users. I really hoped that you could have done better and I’m very disappointed.
Best,
Yuki
NEED SOOOO MUCH MORE IMPROVEMENT!
by LaddyValentine
To make the move from FanCafe to weverse was an extreme downgrade.
1. The app/website is not made to handle high traffic. As soon as one of the members post, everybody opens the app and translations don’t even become available because everyone is using it. It also often crashes out of nowhere and autocorrect is not allowed... consequently, I make a lot of typos. This is probably a personal problem but it’s still bothersome.
2. (The most important) There is no form to protect the artist. Everyone has access to it and can post pretty much anything. Moderation of posts non-existent. I think it would be smart to implement a level up mechanism like in FanCafe where only a few can be approved to post at all. I honestly don’t care if I can no longer post as long as the artists are not constantly being harassed, defamed, and bossed around to their face by teenagers who think they owe them something... when in reality they probably don’t even purchase any merchandise and claim have been in the fandom for 10 years when they don’t even know the full names of the artists. They probably call them oppas too.
3. You can only report a small amount of posts before your own account gets temporality suspended, and it’s quite unfortunate because the app is full of idiots. Oh! But they allow to post spam! Ironic. I swear Amino has more control over its users than Weverse.
4. Costumer service does not exist. At least not the shop.
Have a Problem with Weverse: Connect with Artists? Report Issue
Why should I report an Issue with Weverse: Connect with Artists?
- Pulling issues faced by users like you is a good way to draw attention of Weverse: Connect with Artists to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Weverse: Connect with Artists customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Weverse: Connect with Artists.
