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Company Name: UMI Systems Inc
About: Kyte is the easiest way to get a car. Unlock on-demand access to cars delivered
right to you with the Kyte app.
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Developer: Kyte Systems Inc.
6 Most reported problems 😔💔
This cancellation was most inconvenient. It represents a flaw in your operational model. When delivering a vehicle to someone arriving at an airport, there needs to be some way to account for delayed flights. When I left Nashville after a ferocious thunderstorm that delayed everything, Air Alaska told us we would arrive in SeaTac half an hour late. Just before boarding, I texted you to report that. When it became clear during the flight that the arrival would actually be much later than that, I tried texting again but was unable to. When the flight arrived over an hour late into an airport that was rebuilt and confusing to me since my last visit years ago, I missed your surfer's delivery, had to find someplace to stay overnight and take an expensive taxi there. When I checked in the morning, you told me I'd have to go back to the airport, wait two hours for a car, and pay a $25 rescheduling fee. I gave up and made other arrangements. Your contract document says refunds will be "in general" in the form of Kyte credit. That would do me no good. I'm 84, and after 16 days of stressful travelling, have decided I will stay home henceforth. Chances of ever using my credit ($1006.44+$25) with Kyte are zero. However, I know many other younger, enthusiastic travelers who might well use Kyte with my recommendation. I will withhold it until you refund my credit and rescheduling fee. I suggest you make an exception to "in general" in my case.
There is absolutely no reason to not have a support team put in place to assist your customers! The wait times are extremely insane and not reliable at all! I have called, tried chat online and have been doing both for nearly an hour without any response at all to either way! This is not professional, and I will be speaking to the BBB about this company! Ridiculous!
I was told the vehicle was already rented after I input all my rental information. When I tried to rent another vehicle, I was told that I could not because I already had a reservation for that same time. There is no customer service phone number. I am need the car in 2 days. And it takes 2 days to get feedback from the online service. Not a good experience.
Christmas Eve Fail
by ZombieGojira
I saw this app and thought it sounded amazing. I booked a car and got my confirmation email. The home screen showed my upcoming reservation so I assumed all was good. So today I’m waiting to get my car delivered and it hasn’t arrived . I click on the char button where it says there was an issue and my reservation was canceled. I was more than confused at this point as I never had a cancellation email or even a push notification for chat. I called the number and it’s a free google voice number. This really does not seem like a well run organization and chat support could have cared less that they left me scrambling to find another car in SF on Xmas Eve. I’ll stick with apps like Turo or even a more established rental company.
Incompetent
by Pistol Chris
I traveled 3,000 miles for a work conference and by the time I got to my destination they informed me they were canceling my rental because of their idiotic facial recognition ID verification. My ID is 100% valid and the pictures I took look exactly like my ID picture. I called their customer service and they basically told me they don’t care. They don’t have the ability to manually override their ID verification software. This is why we can’t rely on technology, we always need the ability for a human to manually override its decisions. Now I will most likely miss the conference, which will likely cost me dearly in my career. Thanks a lot Kyte, what a joke.
Unprofessional & Uncommunicative
by Stealmyrecords
Booked a car to travel for my stepfather’s memorial service. When my driver was late i reached out to Kyte via the app there was no response for almost two hours. At which time they informed me that my car would be at least another hour late “due to over booking” but they would be app to offer me a $20 “kyte credit” as an apology. ARE YOU KIDDING ME? I am missing my step father’s memorial service because of YOUR poor planning & you think I’m ever going to use your service again?!?!? Absolutely not. They are unprofessional and uncommunicative. Please do not fall for their marketing. Take your business else where.
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